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November 2023 by Ronika Payton
You know, probably had 3 different plumbing services at my house. Within the 13 months that I have lived here and today I got to experience the company of your company to come out to my house and install gas lines for my dryer and you know i would totally recommend this company above any other company that I have dealt with number one, the customer service is above and beyond, I was kind of nervous at first because the guys were a little younger, but Matt did extremely well . . He was friendly and you know he, Conversated but kept it Professional and then I think the other guy that came later during the job. His name was Dylan and I wouldn't have to say. These are the probably the 2 friendliest guys. I have met living in Louisville Kentucky. And I will definitely recommend your company to anybody anybody
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November 2023 by Philip Mazzoni
We thought we may have had something wrong with our water heater. Venhoff came and checked it out. There was no problem. They were here less than 1/2 an hour. Cost $170.
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November 2023 by Joseph Burner
They do good work. We continue to contact them for all of our plumbing needs.
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October 2023 by Lyne Hill
It's hard to find a company like this and when I do I stick with them. Venhoff helped me finish a redo on my bathroom and they were thousands of dollars cheaper than the first one I called..I have used them for plumbing needs again since then and I will be calling them for heating and cooling issues this fall also because I need a new thermostat. Thanks Venhoff!
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September 2023 by Caitie Brown
I don’t really want to waste my time or energy on such an awful company who clearly doesn’t care about their customers. I’m only writing this review to hopefully save the next home owner.We got all new toilets with this company (among other work). Our downstairs toilet we received was partially broken and they somehow didn’t notice it. It continuously ran after being flushed. We had to fight them to come out and they ended up taking care of it since we contacted them just the day after. Fast forward to a couple months later, we’re having a leak with the upstairs toilet. The leak is so bad, our ceiling is drenched and water is literally leaking from our ceiling. I called this company, no response, no call back. I called their emergency line, no answer. Called it back again a couple more times before someone finally picked up. This is an emergency line after all. Whoever picked up told me about their awful warranty and refused to take care of our issue. I’ll attach pictures of their work and let that do the talking. I’m obviously no plumber and obviously the ‘plumber’ who installed this toilet isn’t either. They also cracked a piece to my water heater when they first worked on all my projects and left it completely soaked.
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June 2023 by John F
I used Venhoff exclusively for irrigation system service. They come out twice a year to open and close my system. This most recent time out, they discovered a problem with one of the spray zones. In a troubleshooting effort, the technician put the bad zone with a good one just to rule out a problem with a controller and confirm that it was a wiring problem. This took just a few minutes. The technician said he would come back later to fix it correctly. He came back a week or so later and spent considerable amount of time trying to fix it correctly but was unable. He then just put the bad zone with a good zone again and called it fixed. He employed the same quick fix/troubleshooting measure to get the bad zone spraying again and called it a day. It WAS NOT FIXED but I was charged $540 for their efforts. The invoice also said the price was "as quoted" which is not true. I would have never agreed to a plan paying them for TRYING to fix the system. I called the office to express my displeasure only to be told that the technician actually saved me money because replacing the bad wire would have cost me $1200. None of that info was shared with me up front. Not at all happy with the job done or the communication with me. Done with Venhoff.
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January 2023 by Pam Brandt
I highly recommend Venhoff Plumbing. I have used them for my home and business. They are skilled, responsive, and very fairly priced. They installed new washer dryer hookups for me. Later, they installed a new toilet & faucets. And most recently, in the big December freeze when a water line froze & blew out, even though I was low on the list, they took time to swing by to turn off the main water so the crawl space could start to dry out. I expected to be "camping" for several days with no running water and bought 2 dozen jugs of water to get me through. The very next morning, Venhoff called me and said I was their first appointment for a crew to come and assess the situation. I expected,an assessment and a plan to come back for the fix. But these guys checked it all out, fixed it and, within 90 minutes, my water is already back on!!! These guys Rock!!!Now what am I going to do with all these jugs of water!!?!! ?I will always rely on Venhoff Plumbing & Heating.
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October 2022 by Brooke Peabody
Top notch service and very friendly, fast and efficient
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October 2022 by Kyle M.
Hired Venhoff to do the following over the past year: - Replace a failed water heater - Replace corroded copper piping with PEX, including a failed outdoor spigot that the previous homeowner / builder put above the breaker panel (that was fun) - Install washer and dryer hook ups in basement with sewage pump They have been great to work with, are on-point with their service, and when I did have a pipe leak later, they came out right away to fix it, free of charge. Also worth mentioning they were initially recommended to me by a co-worker who lives in Oldham County and had Venhoff come out to look at a pressure assist toilet that was leaking. Venhoff relayed that the toilet was under warranty and recommended that they reach out to the manufacturer for the replacement part and didn't charge for it even after rolling out a van from Shivley. Great people to work with, give them a call.
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August 2022 by Donna Nash
Venhoff is the best!! I have used them in the past and never no complaints. They were the plumbing company we used many years ago when we had our sewer lines put in.Today (Tony) recovered a ring that my granddaughter had dropped down my bathroom sink. He also replaced the broken stopper, so now I don't have to worry about losing anything else. He asked me was there anything else that I wanted him to look at? So....he unclogged a slow drain in my tub, and tightened a handle that was loose for me. I am very appreciative for his services. He also was very fair on what he charged me. He also gave me a detailed receipt. Thank you Tony!!
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July 2022 by Edward C.
I needed help with a pipe issue in my Mom's house. I called a few people, one didn't even call me back (I left a message with a person) Ms. Carla at Venhoff sent a plumber (Danny) on Friday, gave me an estimate and on Monday of the next week, he returned with his partner David and they knocked it out in about an hour or so, I was so impressed with their skill and professionalism. I have a new plumber! Venhoff!
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July 2022 by Courtney Steele
Do not use! I called this company to give me a quote to repair a sewage clog in my basement. They came out did an estimate and then billed me $365 for labor and an hourly rate. I ended up using a different company which completed the entire job for $435 from start to finish. They called me for payment I complained about how nothing was even done so they took off an hour of labor but I still had to pay $250 basically for a quote. Rip offs do not use.Service: Plumbing leak detection
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June 2022 by Courtney Steele
Do not use! I called this company to give me a quote to repair a sewage clog in my basement. They came out did an estimate and then billed me $365 for labor and an hourly rate. I ended up using a different company which completed the entire job for $435 from start to finish. They called me for payment I complained about how nothing was even done so they took off an hour of labor but I still had to pay $250 basically for a quote. Rip offs do not use.
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June 2022 by Courtney S.
Do not use! I called this company to give me a quote to repair a sewage clog in my basement. They came out did an estimate and then billed me $365 for labor and an hourly rate. I ended up using a different company which completed the entire job for $435 from start to finish. They called me for payment I complained about how nothing was even done so they took off an hour of labor but I still had to pay $250 basically for a quote. Rip offs do not use...
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March 2022 by David Robinson
Good job. Good experience. They were late for appointment with no call. I had to call them.
