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February 2023 by gary thacker
The service is so good we have used it for over 4 yrs now
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May 2022 by michele s
Always great to work with ! They make it street free !
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April 2022 by Alanna Thomas
Based on my experience, I ultimately wouldn't return for services. Here are the pros and cons for me.Pros: friendly customer service and timely. I love supporting small businesses.Cons: they actually messed up my taxes by submitting my student loans as mortgage loans and submitted an incorrect amount for charitable donations. They were able to submit an amended filing for the federal online but I had to mail in the amended filing for KY. They provided me the address to mail it to but, unfortunately, they provided me with the incorrect zip code for Frankfort. I knew this because I was raised in Frankfort. If I didn't know that, I fear my submission would have been lost in the mail. My visit was early in 2021, in which the COVID-19 vaccine was not easily available for most people and the mask mandate was active for indoor services. Only one employee was wearing a mask and two maskless employees were very close to me, which made me feel a bit uncomfortable. Everyone is entitled to their opinion on the topic but I appreciate it when customer-facing businesses approach with caution and place safety first.
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April 2022 by Tim Holt
Felt like I've know them for years. Perfect customer service
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February 2022 by Mary Ecklar
The people at Pelle's Tax Service are very helpful and super friendly. I would recommend them to everyone.
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August 2021 by Derric Vaughan
The lady i worked with was amazing and super nice. She passed no judgement against me. She just wanted to help fix my mistakes.
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May 2021 by Tyler Honschopp
I had a very good experience with Justin yesterday. My taxes were done in under 30 minutes and the price could not be beat. Thanks guys!
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May 2021 by Missy Watson
Professional, accurate, confidential tax preparation
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April 2021 by Jacqueline Hopkins
Such a shame! Someone talked so highly of two women that work there and referred a friend (self) only to be talked to, in my opinion, unprofessional and if I might add rude! This place is Way too expensive and has no time for humility... so to all friends do it online at irs site or H&R Block.. It’s easy and guides you! That’s my experience and opinion.. It’s not what you say it’s how you say it!
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March 2021 by Stacey E
Pauline is awesome ?
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February 2021 by Victoria Maher
Pauline as always is absolutely amazing. We've been going to her for years and she treats us like family and always helps us get the most out of our returns.
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February 2021 by Jason Howell
$$$ save money and they want your business so they use all the rules to your advantage. The extra 20 minutes is worth it $$$
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March 2020 by Stephanie Walz
I have been going to Pauline for over 20 years. She's the best. Great at what she does and so helpful. Great prices. Can't beat Pelle's.
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February 2020 by Jeromy Smith
Awesome experience as always. Prices cannot be beat especially with the service provided. I brought my fiancee in as a new client and she was incredibly happy with the customer service and attention to detail that Pelle's Tax Service is very well know for. We had both our taxes done in less than thirty mins and we both left feeling comfortable that our taxes were handled professionally and accurately, as well as more knowledgeable in general. I am proud to say I will be a lifelong customer's of Pelle's and now believe my fiancee is as well!! We love supporting local, and family owned Business's and this is not just a great business but and awesome family as well.
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February 2020 by Kim Brandenburg
Jerry is an excellent man. He will get you back whatever he can. the prices are unbelievable and can't be beat by anyone else. I would refer everyone to him.
