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September 2023 by Riley Moore
I called for over 3 weeks leaving voicemails and everything to get my car fixed as soon as my car warranty is up they call back. So iTake it in and they cant even give me a loaner car to use for 3-5 hrs. Do NOT recommend using this place!!!
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August 2023 by Bob Grant
I recently came in to shop for a car with my sister. The entire Alton Blakley team, especially Brian Roe, Paul Hoffman, and Charles Hoffman, were extremely helpful and knowledgeable, and got us exactly what my sister needed in a vehicle. It was a great way to do business, and we appreciate everything they did. Alton Blakley Ford is the BEST!!
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August 2023 by Bryan Skinner
Was in for a non starting vehicle. The battery was replaced under warranty. I asked them to check the Alternator several times , I was told it was good. The next day the truck left me stranded on 80 on a Sunday. The alternator had black burns on front. I had it towed elsewhere. They said it was the original alternator from 2002 and was junk. Not very happy, out money for the towing. Also, had to walk several miles.
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August 2023 by Lyndon Kacick
Very professional. The service was completed in a timely manner and and those working the service desk were polite. To top it off they even detailed my vehicle upon completion. Kudos to Alton Blakely!
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August 2023 by Bill Gardner
We had great service. Truck Part was available and installed in 10 minutes. Everyone was cheerful and helpful. It was better than you could imagine in every respect!
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August 2023 by Colby Hall
First class all around. Thanks to Amanda and the service department for their great work on my vehicle. It’s truly All The Best at Alton Blakley Family of Dealerships.
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July 2023 by James Johnson
Basic service (oil change and tire rotation) was easily scheduled, and the work was done in a timely manner. My only complaint is that the service technician smeared oily residue on the driver's and center seat (F-150). The service writer was able to remove most of it with a spray cleaner and a rag.
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July 2023 by Joe Adler
The service department and parts department are absolutely horrible they are rude disrespectful. The people and the sales department are usually friendly but they are overpriced on their vehicles. With too many markup on their vehicles./ disclaimer/ I have heard rumors that this dealership will soon be under the ownership Don Franklin which in my opinion would be a good change for Somerset considering customer service is not getting any better at this dealership..
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July 2023 by Henry Hansen OrionMoonStudios
What an excellent group of people! Kind, courteous, and prompt service… A user experience that everyone can be proud of. Thank you for taking such good care of me.
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June 2023 by Steve Smith
Excellent communication of needs and delivered repair as promised.My grand daughter was stranded. Service advisor, Amanda, promised to work her car in so she could return home for work. She was sensitive to our urgency, got the parts the next day and technician preformed repairs all in one day so she could continue her travels safely. Can’t recommend them more highly.
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June 2023 by Kathy MOLEN
The staff here was very friendly and helpful. They worked my car in ahead of the estimated date and finished the work very quickly. Will definitely come back if repairs are needed in the future.
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June 2023 by Cora M
The sales staff is nice but there is no transparency or honesty with the service department. I asked if a specific service had been completed and was told it was- checked when I got home and was lied to twice at the same service appt. I’ve been having the same issue the last 4 times I’ve been and it still hasn’t been fixed yet. This has been my first and most likely last experience with a dealer.
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May 2023 by JIM BRINK
I had a nail in my tire ask them if they can get it done for me by 4 PM I had somewhere I had to go at that time. They said they would try 30 minutes later at 3 o’clock. They called me and said they had it ready. Extremely good customer service. They were very friendly and exceeded my expectations.
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May 2023 by Steve Y
I purchased a new Ford F150 through Alton Blakley in April 2023. I had the pleasure to have Chase Willis as my sales associate. He was extremely receptive to all my needs and worked with me to get the best deal for me. He continues to follow up after I took possession of my new truck and is very receptive to any needs. Also working with other staff during the purchase process, has been a pleasure. I would highly recommend Alton Blakely Ford of Somerset, Ky and if you are in need a great salesman request Chase Willis!
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May 2023 by Daniel Karriker
My Salesman Chase Willis was really helpful in a vehicle that I was looking for. He found me a 2016 Ford Edge SUV in excellent condition and super low miles at reasonable price. Everyone I spoke at Alton Blakely was helpful and respectful. They even helped me find a place to finance that was within my budget. I would recommend anyone looking or needing a vehicle to go to Alton Blakely and check it out.