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January 2024 by Jeremy Caldwell
Will never buy from here again ordered a table 4 chairs and a bench ordered in October 2023 table chairs finally came in but bench wasn't with it I think they sold it out from under me so it has been ordered again and still don't have it don't waste your time here go to Kemper furniture they back up what they sell
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January 2024 by Eric Jones
0 out of 10. Would not recommend.By far the worst furniture store I’ve been to. Completely overpriced furniture of the same quality you would find at Big Lots, incompetent sales people that treat customers like they’re an inconvenience, and delivery policies that seem to change with the blowing of the breeze.I’m not sure where the entitlement comes from working in a furniture store, but after spending over $4k on a couch, I don’t feel as though my wife should have left the store crying after being talked down to and belittled.
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December 2023 by Adam Phillips
I will never buy from Ashley Furniture in Somerset again. It takes way too long to get your order and then you get the run around on order status. I had to call 5 times to find out what was going on after more than 8 weeks waiting.UPDATE: Finally got delivery, but...they sent the wrong love seat!!!
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November 2023 by Brian Smith
Very friendly service that have gone above your daily floor sales person. They are welcoming, friendly and worth your time to check out the great deals.
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November 2023 by Brandi Ross
We stopped in today just to look around and ended up finding an amazing mattress in the mattress showroom. We had a few questions and Ross helped us with everything we needed, including on how to test to see if a mattress really is be the best one to take home -- that really sealed the deal on the one chosen. We were able to talk to the manager on the floor and got a good deal on the asking price. Thank you! We'll be back in the future!
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June 2023 by Brooke Garmon
Sharon was amazing! Very patient and informed. Helped us make the best decision for our family.
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June 2023 by Brooke Walker
Sharon was amazing! Very patient and informed. Helped us make the best decision for our family.
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June 2023 by victoria bowers
Called and ordered what I wanted over the phone and we got it a little earlier than they promised and I like the product!
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May 2023 by Johnathan Johnson
We were window shopping while in Somerset and burning some time for the day, when we decided to stop in at this Ashley store to look at some living room furniture. A wonderful young man, Ross, welcomed us as we started wondering around. Told us if we had any questions to ask away. He then sat down and let us go about our business. I'd much rather look around myself than have a salesman follow me around and try to sell me anything and everything under the sun. So we found this lovely couch and loveseat and sat for about 10 minutes discussing and talking. Well, we finally talked ourselves into buying the furniture. We found Ross and he helped us so swiftly and smoothly get approved for interest free financing and even saved us OVER $600 on the set, even after we had sat down and was about to purchase the set for the displayed price. He said we deserved the memorial day sell coming up. Goes to show he wasn't trying to con us into buying them because the discount came AFTER we already decided to purchase the furniture! So thank you Ross for being so kind and helpful and it was a joyful pleasure to make this purchase with you!!!!
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April 2023 by Shawn M.
If could rate a negative number I would. We were delivered a totally different table and chairs than ordered. This took from December to almost March to be delivered. The manager lied when we went in to complain. She showed us a set then did a bait and switch apparently. Customers beware she is a good liar to sell. Paid way many more than it was worth. I will never buy anything else there. A seller of poor quality furniture you must wait months on. Even had to put it together. If you want lied to and cheated by a crooked manager buy from them. She would do nothing to fix the issue. Ashley furniture says they stand by their furniture do not. They should close if they can't do better, they are a seller of poor quality and crooked management who is out to do anything to pass off garbage to the customer. Beware the manager is a real con and liar.
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April 2023 by Kellie LaPointe
Sharon was very helpful. The store was very clean. Great place to shop if you’re looking for furniture.
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February 2023 by conniesue0202
This is not the first time experience w/ Ashley Furniture store in Somerset!Sharon is my salesperson. She is amazing with kindness and patience! Even if it takes days to make up your mind!!—-Anytime I go to this store, I have in the past—- and will in the future—always ask for Sharon!!
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February 2023 by Jade Smith
WARNING* DO NOT GET YOUR FURNITURE HERE!If it's not in stock it'll take 3+ months to get it and they will not allow you to cancel your order!Trash place. Trash people. Wouldn't recommend to anyone not even my worst enemy.
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February 2023 by Yvette Anderson
If I could rate less then 1 star I would. They have very little in stock. You have to order everything and it takes at least 3 months. I would never recommend shopping at the Somerset location. All stores are independently owned.
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January 2023 by Room4Two
Couldn't find what I was looking for, but it's always fun to shop. The sales people let you know they're available to help and then give you space to look around. Not high pressure or hovering. When I did ask for help the sales associate seemed like he wasn't 100% familiar with what they had...maybe he was new.