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August 2023 by Prusia New
I was wrong in giving a negative review, and I just went into the showroom, and they made everything completely right, swapped out the wrong dresser, as well as let me exchange my nightstand for one I had not seen.I completely recommend in taking your business here for all your furniture needs, and the people that work there are very willing to make any of your purchase issues correct and make sure you are satisfied.Thank You Cumberland Furniture Outlet!!!
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June 2023 by Mike Savelli
Best customer service you will see. We were from out of town needing a power lift chair for my elderly mom. Great selection, very helpful with no pressure. Had exactly what we needed and helped us load it up on the spot. Great experience!
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May 2023 by D S
I have bought furniture at several places such as Ashleys and Farmers furniture stores and many others. I can honestly say this place has great quality furniture and if anything is the slightest bit off they will replace, fix or do what they can to make your home what you want and need. Regina and Kylie are amazing and very sweet people. Regina will go out of her way to explain what you need what will help with any needs you are inquiring for. They are well priced and have great warranties. I am so grateful to have met these people and they truly care about helping others. Can’t say enough about this company. The delivery gentlemen go out of their way to rearrange or set up your furniture and are professional and polite. Thank y’all so much !
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April 2023 by Ashley Tucker
The Nelson’s are AMAZING to do business with! It was a super great experience! They most definitely have our future business!
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March 2023 by Adam Dailey
It’s easy to leave a good review when everything goes perfectly but I had an issue that was completely out of the control of the store and it was handled perfectly. I will definitely be back. The prices can’t be beat either.
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December 2022 by Chris Burchett
I can’t say enough good things about Cumberland Furniture Outlet! Superior customer service onsite and during delivery, best price for the pieces I was looking for in two counties, and extremely comfortable buying experience. The friendly staff here immediately made me feel welcome, while not “overselling”. And I couldn’t be happier with the quality and look of my furniture!!! 5 ⭐️
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December 2022 by Lura Baker
I like to spread happy moments so here ya go. Anyone who knows me knows how I feel about customer service. I strive to treat others the way I want to be treated and am much appreciative when I receive that sort of kindness.I went furniture shopping with a friend today at Cumberland Furniture Outlet. Our experience there was awesome! My gal chose 4 pieces of furniture, got her financing and delivery scheduled. Breland was awesome! He made our experience a great one. Selection and pricing were awesome. I/we will certainly be back when we have another furniture need.
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December 2022 by Amy Burton
Don’t pass them by…… Go shop, save $ and you will also feel very welcome at this store……I have purchased several great quality pieces of furniture from Cumberland Furniture. Their prices are amazing!!!! They have the Best customer service, so friendly and very helpful. I would give them a 10 star rating if I could!!!!
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November 2022 by Derhonda Owens
Large selection of furniture in stock with great prices. The staff is friendly and very helpful. Customer Service was great. I will definitely be back to buy from them again.
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November 2022 by Jim Clark
Loved this place. They had a wide selection of just about anything you wanted. No pressure and we're very accommodating to my needs. I needed delivery the next day and they delivered. Highly recommend this company.
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October 2022 by Brittany Zik
Great selection of furniture with the friendliest staff and best customer service hands down! They are so easy to work with and super helpful! I promise you will not regret buying here.
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October 2022 by Will Zik
A great overall experience! We are extremely pleased with the furniture we purchased and the customer service is above and beyond! I’m big on customer service and the staff here go beyond expectations. We will definitely be returning to buy furniture when the need arises.
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August 2022 by trevor warkentin
Very nice stuff Very pricey
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June 2022 by Samantha Montgomery
Chris and his entire team are amazing. When we came into the business, we were a little defeated. We'd been shopping for several weeks for furniture for our new house without any success. Either the quality was very poor or the prices were extremely high at all the other furniture locations we'd tried up to that point. When we walked in, we were greeted by Chris and Regenia. We explained out situation and what we were looking for, and Regenia took to task immediately. She showed us around the store, asked us questions to get a better idea of what our style is, and was budget conscious for us. We didn't feel pressured to purchase at any point, and were able to really get a feel for what pieces we wanted to put in our home. Needless to say, we were able to find everything we wanted/needed and were extremely happy with what we were able to choose.To complicate matters, we weren't ready to take delivery of our furniture immediately, and Chris helped us so much. We needed to get the rooms ready before the furniture was placed. Working fulltime and trying to get a house put together took some time, but he was able to accommodate our need, again without any pressure to take delivery faster than we were ready.When we were ready, the delivery crew was amazing. They came to the house, brought everything in, offered suggestions for placement when we asked their opinions, and made sure we were in good shape before they left. They were extremely careful to not ding walls and corners in the hallways and rooms, and assembled everything before they left.From start to finish, the entire process of working with Chris and his team has been flawless, easy, and refreshing. I've already recommended his store to several of our family and friends, and look forward to working with the entire team in the future.
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April 2022 by Amanda Wright
This place is the BEST place when it comes to buying furniture! We went knowing we had to have a big sectional for our family and and we had several options to pick from! We ended up filling out an application that took about 3 minutes and getting approved for financing which was great and was also offered a 5 year warranty, which we took full advantage of! The workers were all so nice and delivery was going to take about 5 days but when they found out we were hosting a bday party in 2 days, they made special arrangements to have our sectional delivered the Very Next Day!! Now, what other company would do that?
