Don Franklin Somerset Hyundai is a well-established dealership with a long history in Kentucky, dating back to 1968. Over the past 55 years, it has grown from a single dealership in Columbia to over 24 locations across the state, creating more than 950 jobs and offering a large inventory of over 5,000 new and used vehicles, including cars, trucks, and SUVs. Customers appreciate the wide selection and convenient services, such as vehicle delivery to their nearest dealership. The dealership is known for its friendly and knowledgeable staff who provide excellent customer service. Many customers highlight their positive experiences with sales representatives like Emily, who is praised for her expertise, genuine approach, and seamless process. Though some have encountered pushy sales tactics initially, they commend the staff’s overall professionalism and helpfulness, especially in the service department. The service team, including Seth and others, is recognized for diagnosing issues quickly and taking great care of vehicles, ensuring customer satisfaction. Customers also appreciate the ease of paperwork and smooth transactions, whether purchasing a vehicle or service work. The dealership’s reputation for trustworthy and friendly service makes it a popular choice for vehicle sales and maintenance needs. Overall, Don Franklin Somerset Hyundai combines a wide selection, experienced staff, and dedicated service to serve the needs of Kentucky drivers.
Emily was very helpful in assisting us with the purchase of our vehicle. She was very responsive to our vehicle needs and got the perfect vehicle for us. She was patient and honest with us during the entire process. I would highly recommend her for anyone that is looking to purchase a vehicle. Thank you so much Emily!
August 2024
Seth and the service team are the best! When I had a warranty issue, they had my car diagnosed and back up and running so much faster than I even expected. They were very knowledgeable and had exceptional customer service through the whole process. I would highly recommend them; they take great care of their vehicles!
August 2024
Great service. They got my car in, fixed, and back to me in great time. Thank you!
