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January 2024 by Crystal Curry
Chad and his crew went above and beyond to repair my Jeep Wagoneer. It was damaged in the hail storm in June in Richmond. I waited months for another body shop to pull mine in to be fixed and was told they had to wait for parts. It’s the first new car I have ever owned and it broke my heart every day to see all the damage from the storm. I was recommended to take it to Impact Collision after telling others I was still waiting for repairs. I called and they were able to get it in right away. The whole shop worked in a timely manner, kept me informed of the whole process, and had my car looking as beautiful as the day I bought it when I picked it up. The entire staff was friendly and helpful. My lane assist wasn’t working and the dealership had told me it was from the damage, impact couldn’t find a thing wrong with the actual sensor and even helped me get the dealer to fix it since it wouldn’t be covered by insurance. If I ever need a body shop again, this would be where I would take it!
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January 2024 by Amber Vaughn
They were professional and had my buick looking better than when I bought it!!!
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October 2023 by Tara Moore
Excellent work, would highly recommend.
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September 2023 by Brian Wilson
Great personal service
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September 2023 by Pam McIntosh
Had a great experience with Impact Collision.
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September 2023 by Jaye Mitchell
Hail damage from a storm did a number on my 2012 Tahoe. Impact did a great job and had it done by the time they said. And it looks better than before the hail damage! Very good people to work with.
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August 2023 by LeeAnne Mitchell
Excellent work on my Tahoe from hail damage! Good group of people. They worked with me to get exactly what I wanted. Highly recommend them!
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August 2023 by Rocky C
State Farm recommended Impact Collision in Somerset after my truck was damaged in the June hail storm that hit the area. They got me in right away which was impressive at first, but they moved to quickly and carelessly while trying to capitalize on getting as many customers as they could from that storm. As a result, my truck had to go back in for a repainting and realignment of the hood which took an additional week and a half.Although I was repeatedly asked to leave a five star review at first, I would give zero stars if it was allowed just because of the inconvenience of having to go back and get work done that should've never been allowed to leave the shop in the first place even after they raved about how awesome it looked. My repair estimate was in excess of $11,000.With that said, I wouldn't recommend this shop. The pictures speak for themselves.Service: Painting
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August 2023 by brenda vanderpool
This was amazing, Chip and his office staff were amazing, and did a phenomenal job. You can't ask for a better group of people to work with. They took all of the hassle out of dealing with insurance, and just made this a pleasant experience. The workmanship was fantastic, and you can't tell there was any damage to my vehicle. I am very satisfied with this company and would recommend them to anyone.Services: Painting
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July 2023 by Terri Cox
My Camry was in a bad Hail storm and received 100's of dents. I didn't know if it would ever be the same again. They worked with us and the insurance company to quickly get it finished. When we pick it up, it looked brand new! Thank you all so much for your friendly service and a quick turnaround.Services: Painting
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July 2023 by John Engle
I had a car wreck, and I took the vehicle to Impact for service in the service was supreme they kept me contact every step of the way I will continue using Impact collision. The truck was out of this world when they fixed it. It was like brand spanking new I think them and God bless.Services: Painting
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June 2023 by Creed Lawson
I chose impact collision because of their five star rating and reputation in the community. They were professional and very knowledgeable. They did an excellent job and had my truck looking new in a timely manner. I highly recommend them!Service: Body & Trim
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June 2023 by Pam Allen
Their excellent communication and customer service made the process easy for me. I don’t know much about cars, but they went as far as to print out diagrams of the vehicle parts to explain to me what needed to be done. My car looks brand new and I am so happy to have found them.
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June 2023 by Tiffany Hutton
After getting hit about 6 weeks ago, my whole passenger side was severely damaged. Chad and crew did a great job matching the paint (which I thought was impossible) and repairing all of the damage. The only thing I recommend is better communication. It was supposed to take 2 weeks and ended up taking 6. This was nothing they could control due to waiting on parts but I feel they should have kept me updated on the progress. Overall, I am very happy with the service and repair to my vehicle!Services: Tires
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April 2023 by Moses Frasure
We have used impact two times in the past 6 months and I want to say they have done nothing but excellent work, customer service is great, friendly, informative. They care about making sure the customer is satisfied. Also in letting you know the status of the work in progress. I highly recommend Impact collision for any body work needed on your vehicle. Great about turnaround time!!!!!!Services: Tires
