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November 2023 by Henry Rosenkranz
Miss Savannah in the service department is top notch. Have taken my boat as well as my fathers here for years. She always remembers me and my family. She always knows what’s going on with our boats. She has helped with service and upgrades and teaching us how to use the stereo system that confused us all at first. Very friendly, personalized service. Tyrell has also been extremely friendly and helpful in the past. I trust these folks to be honest and fair and they have never shown me otherwise. Any timing or billing concerns I’ve ever had they handled professionally and expeditiously.
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October 2023 by Jake Lake
Had the best experience with Lake Cumberland Marine! Everyone is so friendly and welcoming. Makes the buying and trading process so easy. Tyrel is the best and wouldn’t hesitate to buy from him again in the future. Nothing but good things to say about the entire team!
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August 2023 by Regina Humes
Great experience. 2nd boat purchased from Lake Cumberland Marine. Great Staff & very professional. Harvey is an honest & very good Salesman.
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August 2023 by djnelt1
Excellent service. We routinely go there for winterizing our boat. On Friday, we had an issue with our boat, they talked us through possible issues. We took it in Saturday morning and it was ready to go that afternoon. They have always been willing to troubleshoot things over the phone. Super helpful. Great work!
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June 2023 by Kevin Webster
Great service! We are first time boat owners and Harvey was exceptional in answering all of our questions, showing patience with our "1st timer" anxieties, showing us the boat we (really) wanted, and helped with our 1st launch and trailering. His advice for additional needed boating products, like ropes, anchors, fenders, etc. was also appreciated, since as 1st time owners it was all new to us. I highly recommend Harvey Maynard and Lake Cumberland Marine and will continue to bring them my business.
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May 2023 by Jeremy Renfrow
My wife and I have had an amazing experience with Lake Cumberland Marine!! They have been amazing from purchase to add ins and upgrades. They even found a recall and fixed it before we knew about it or even asked! Tyrel, our salesman, and the service department are absolutely ? Top Notch! We drove past another 2 other dealerships just to go there!
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April 2023 by Mike Scott
Bought a brand new 26’ Chap Surf from them a couple years. Salesman Dan was nothing more than a yes man, saying yes yes yes to everything but doing nothing. Casey the sales manager obviously doesn’t manage his sales people or technicians. I had a punch list longer than my arm they were to complete before delivering the boat and very little of it was done. Very very bad and extremely disrespectful buying experience. I cannot and would not recommend.
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August 2022 by Tom Rose
I will have to say I was recently WOW’d by my last experience. I forgot to call ahead before closing hours to have my boat pulled out and ready for me to pick up. I called and left a message Saturday after 3 in hopes that someone would receive my message. Later that day I got a message from Savannah, the service manager that my boat was placed outside the fenced in area and available for me to pick up. When I called her on Monday to thank her, I asked her how she made it happen. She told me my voicemail was forwarded to her cell and after dinner that night, she drove her personal truck over to the dealership and pulled my boat out for me. That’s what I call going above and beyond expectations. That is GREAT CUSTOMER SERVICE. Thanks Savannah!
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July 2022 by dan mcguire
I was inside their building looking at boats and trying to attract an employee to show me personal watercraft - I was wanting a new Sea Doo and of the 6 or 7 employees I saw nobody said a word or acknowledged my presence . None of them were helping another customer or anything . I left and tried to drive around the building to see if there was a separate building selling personal watercraft like their large Sea Doo banner on the fence suggests . There was no access so I went back into the showroom and had the same experience again .Finally as I was leaving a sales man passed me so I asked him about their personal watercrafts and all he said was they were sold out . I will not be returning in the future to such an unfriendly inefficient business .
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June 2022 by Heidi Bingham
LCM is absolutely amazing! I looked at over 7 dealerships two years ago before purchasing a boat. Their team is efficient, courteous, quick to respond. They made my purchase a PLEASURE After my purchase any issues I’ve had has been addressed with the upmost importance. Casey has been the most amazing person to deal with always going the extra mile. If you have problems with this guy, You are the problem not him. I will not purchase from anyone but LCM nor will no one else service my boat.
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May 2022 by laurie lack
Harvey immediately responded to my text that I sent with regard to a boat I was interested in. He continued to pick up the phone each time I called and has been present even after purchase of our boat. I’ve had many boats throughout my life and would say my experience with Harvey and Cumberland Marine was the best boat buying and support experience. Easy 5 stars!
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March 2022 by John Capocaccia
I had a great experience with Harvey and the Lake Cumberland team . From the time I made the call to check their inventory to the purchase . Harvey explained the process , Amber handled the business office affairs and from 450 miles away , I bought the unit I had been looking for for several weeks . It was like clockwork from start to finish. The process was handled very professionally and courteously . I chose to drive the distance , to pick the unit up and back to our lake . Harvey showed me the boat and it's features wrapped it and trailered it . I also took advantage of their show room to buy accessories. Their maintenance team also included how to take great care in tying the boat to the trailer as to not damage the outdrive components . I would not hesitate to do business with Harvey and the Lake Cumberland team again.
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March 2022 by Blue Bird
Worked with Tyrel to purchase a PWC. From the time I pinged them via boat trader to the time I parked the seadoo in my garage I cannot say enough about such a positive experience. White glove interaction from Tyrel is an understatement. The guy was authentic, knowledgeable, and responsive. Everyone else I interacted with was very kind and professional. Thank you to the team there. I can see why y’all are a successful business. The trip to Kentucky was worth it.
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March 2022 by Brian Evans
Great place to buy a boat. This was my first time dealing with Lake Cumberland Marine. I actually live in NC and was interested in a boat they had on their website. I was contacted by one of their sales professionals, Tyrel Inabnitt, who answered any questions I had. We set up a time that I could come look the boat over and hear it run, etc. I had a long drive to do this, so I was very grateful, that when I got there he had everything set up and ready to go. Amanda, in finance, was wonderful to work with also. Overall, the boat buying process at Lake Cumberland Marine was very easy and enjoyable. Thanks to all of you.
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February 2022 by Amy Bush
First time customer and bought a used boat that ended up having a few electrical issues. Harvey and his service team made sure we were taken care of and got our boat working like new. They made our experience one that we will definitely be coming back to buy from when we are ready for our next boat! They are all about making sure the customer is happy!!!
