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May 2023 by Samuel
Bad customer service
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January 2022 by Hemi Mopar
Outstanding Customer SERVICE..Raise for (RENEE)pa. EAST COAST BRANCH..kudos after Raise...She is HONORABLE and Upstanding..Thank you on call back on my needs if I choose to when OR if ..Weigh-in on options Price..NEVER a bad second on just inquiring..WO!! lol
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December 2021 by Suzette M
I highly recommend Penske for your moving needs. They were always very responsive. We rented a truck one way from Portland, Oregon to Somerset, Kentucky. We picked up the truck on a Saturday. We spent all day loading it, as we were planning to leave the next morning. When we got up the next morning, we discovered the air brake alarm going off. We weren't sure what this meant, so we called Penske. They had a mechanic out there within half an hour to look at the truck even though it was early on a Sunday morning. As it turned out, the air brake was okay. The ignition was the problem. The key was a little loose and we were able to pull the key out without completely turning the truck off which allowed the air brake to bleed off. The problem was solved quickly and we were able to leave within an hour of the time we had planned to leave. Very happy.When we got to Kentucky, we actually got the truck stuck in our front yard as we were trying to turn it around. We called Penske, they had a tow truck there in less than an hour. They pulled the truck out and backed it in for us so that we didn't have to try to turn it around.When I had decided to rent from Penske, I had read reviews online and saw that Penske had the best reviews and now I know why. They were a little more expensive (about $200 for a total bill of about $8000) than U-haul but well worth it because of the piece of mind. When you are moving across country, you want to know that help is only a phone call away.
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September 2021 by Rangerone Carter
1800 MILES AND I CAN PROFESS TO SAY THIS COMPANY CARES.. FROM HOSPITAL INCISENTS TO HAVING TO CHANGE DATES, TO CALLING BECAUSE OF A BROKEN BONE... HANDS DOWN.. I WOULDN'T GO WITH ANOTHER AGENCY. I STARTED IN AZ.. DROPPED IN SUMMERSET.. GOD BLESS Y'ALL..
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December 2020 by LEEIOKI MILAM
1800 MILES AND I CAN PROFESS TO SAY THIS COMPANY CARES.. FROM HOSPITAL INCISENTS TO HAVING TO CHANGE DATES, TO CALLING BECAUSE OF A BROKEN BONE... HANDS DOWN.. I WOULDN'T GO WITH ANOTHER AGENCY. I STARTED IN AZ.. DROPPED IN SUMMERSET.. GOD BLESS Y'ALL..
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May 2020 by Robert Hampton
Cheated me out of some money
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June 2018 by Herbert Godbey
Excellent service
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May 2018 by Nick Wood
Best moving truck on the road with free miles and great prices
