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December 2023 by Melissa Hicks
We purchased a gas range in 2020, a long with a stand up freezer and a 5 year warranty to cover both. The sales team really sold the warranty. Told us it covered EVERYTHING and if it couldn't be fixed it would be replaced in no more than a few days. Over 3 months ago the oven stopped heating up and a knob snapped off. We called and a tech came out, ordered a new ignitor and knob and said he'd be back to install it after it arrived. 2 weeks later it arrived, we contacted them and they scheduled someone to come install the new parts. A different tech came and installed the knob but said the ignitor was the wrong one. He spent over 30 minutes making sure he recorded the correct one. 3 weeks go by it arrived. They scheduled to come install it. The tech came but said he's only live for HVAC, so he couldn't touch the stoveWaited 2 more weeks for a technician appointment, this time they cancelled at 5 pm, waited another week, tech comes, looks at the newly ordered ignitor says "it's the same as last time. It does fit." I asked about a replacement since we have now been without an oven for so long, not to mention now the stovetop isn't working, and 2 more knobs have broken. He said he'd make a call to his boss. The retired after the call and He said because they'd been here so many times and it still wasn't fixed, and the wrong part was being sent the supervisor approved a replacement. We'd hear from someone in a day or two, We waited a week before calling to see why we hadn't heard anything about getting a new one. They tell us someone else is coming to determine if we need a replacement! THIS IS RIDICULOUS!! I already couldn't cook for 3 months, including 2 birthdays and Thanksgiving, now I'm looking at Christmas with no way to cook. I am beyond frustrated and disappointed in the quality (or lack there of) of their "Service Department." And I have no hope that this will be resolved anytime soon. Also to note telling someone that you'll be there bei8am and 5pm isn't a good practice. We've missed multiple days of work to be there waiting for a technician and storage more to wait for. It's bad service all the way around. It's definitely NOT the Sears of your parents stories and faith.
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July 2023 by Jess
Sears is awful
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May 2023 by Darrell Littrell
It's not Sears Hometown Store anymore, Sears Hometown went bankrupt. My cousin Jeanette Littrell has been your local Sears Hometown dealer for 23 years and now she is running the local Hometown Store stop in and see her she'll give you some great deals!
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March 2023 by Contractor Man
Very nice People! Very helpful and informative. We had a problem as soon as we installed the appliance and a technician was sent the next day and fixed the problem and was very nice and respectful.
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January 2023 by Shahalis Wilson
Best place to buy appliances and lawn tools.
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October 2022 by melissa mcCrystal
Very nice store probably one of the last little small Sears hometown stores, appliances etc. Always smiling faces
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October 2022 by Billy Cook
There not open yet
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January 2022 by Luke Shoaff
Every worker there was very friendly and helpful every time I asked about a comic or a figure they told me about them and helped me find all the volumes of them
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January 2022 by Brenda Annette Stephens
Decent place . For the items u need ...
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October 2021 by Nate Pilcher
I’ve known Ms Sears and Roebuck “ Jeanette” the owner for years, she and her mom are always ready to help and willing to help with tools, appliances or any of your needs you can always count on Sears hometown of somerset great store great selection great customer service
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October 2021 by Jonathan West
Good place to find quality stuff.
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August 2021 by Christian Fugate
They have what you need!
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August 2021 by Jeanene Rice
Very small selection.tiny store.
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August 2021 by T Y
Price too high
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June 2021 by A Bshaw
It was as expected. Old fashion treatment of customers like they actualy matter
