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December 2023 by Eric Paul
They do a good job. I don't like being coerced into buying something my car needs or doesn't need. It happens here but I ignore it because I like the service. I cannot see paying for a transmission fluid change if the transmission filter isn't changed. Still, I like how quickly it is to get in/out.
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November 2023 by Sharon Wells
The staff was very friendly and so very helpful when I broke down in Somerset KY. Got a oil change and all fluids topped off with a $15.00 discount.
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November 2023 by Robert Folk
Great place to have your oil changed. Friendly staff and very clean.
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October 2023 by Kaye Cox
This was the first time coming here. Up to this point, I have gone to my dealer's. service department.Eddy got me checked and it was no time at all till the oil was changed and tires rotated. He saw I was a veteran and made sure I received my 15% discount. Thank you to all for a great experience.
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October 2023 by Mary Yates
Friendly people but tried to overcharge me on everything then reduced the prices so I wouldn't go elsewhere.
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September 2023 by Jeff
Quick in and out, about 15-18 minutes once I got into the bay. 8/10/23
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July 2023 by Zak
Overall, pretty good experience. There was quite a wait and they took awhile rotating my tires and changing the oil and forgot to install the valve stem caps, but everyone was very polite and nice and professional. I will be going there again, even if there's a wait. Nice people ?
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July 2023 by Darius Thomas
Donald provided the greatest customer experience I've had since moving to Kentucky. He was also very informative. Never thought I'd write a review about an oil change experience... but yeah, well done
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July 2023 by Steve Bumgardner
Friendly staff and relatively fast,it depends on what time of day you are there. I've been getting my oil changed here for many years. Price is similar to other oil change locations.
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July 2023 by Stephen Newberry
They need help!! Waited 40 mins before waited on.. we asked them to shut our hood and we left... don't know how to respond to owners reply but it was just a regular oil change the young man even said.. I worked there before u bought the place and know all about how to do it.. standing around isn't how
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May 2023 by Susie Chiapa-whiteley
Very thorough! They changed my oil, air filter, and windshield wipers. They also let me know some things I could have done on another visit. The best part is they gave me 10% off my total!???
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April 2023 by Kimberly Jeffries
Had my oil changed, transmission fluid flushed, rear differential flushed, radiator flushed and wipers replaced on my 31 ft motorhome! Location in front of lowes. These guys treated me like family will always go here thank you guys! It's not always about price it's about convenience and having well qualified guys on your team. You guys checked all the boxes thank you!Services: Transmission
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March 2023 by Kelly Allen
Fantastic service! These guys are friendly and professional. We always use this location and will continue to do so. Fast and efficient!Service: Oil change
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February 2023 by David Parker
On 12/8/2022 I had to call the store because my daughter was in line waiting to get her oil changed and she text me with concern and when she moved forward the gentlemen began to help her. Before they had quoted her the price for the oil change they already had her hood up and from what she says she could tell they had already dumped her oil out to ready for the oil change before she even agreed to anything in price. At this point the gentleman told her the price would be $97.00 and that's price included a $25 off special they were running. She told me this and I was flabbergasted at the cost of full synthetic oil and a filter for a 2015 Kia Sorento V6. I them called the Valvoline number and got a representative that gave me a quote of $56.00 after the $25 off special they were running for a full synthetic oil change and filter. At this point I told the lady what I was really doing was comparing what she quoted me and what my daughter was being charged ta that moment in line at the store and she couldn't give me any straight answer other than to connect me with the actual oil change center in Somerset. I was unable to speak with anyone that afternoon because it was near closing time. The representative said my daughter ordered a special "European oil" and a premium filter and that was why the cost was some much different. I told her that thier was no way anyone was gonna make me believe that my daughter asked for a "premium filter and European oil". I believed that she was just being railroaded because she was a woman and driving a nice car so they suspected she probably had money to spare, which she does not, and that she wouldn't care about the cost. Now I am not the kind of parent who interferes into my daughters business affairs, but she's 6 months pregnant and very hormonal so she was afraid if she confronted the guy about the price she may start crying and become embarrassed so she chose not to say anything. I spoke with the manager the next day and he seemed genuinely concerned that my daughter felt like she was overcharged even with him being the one who did her information at the time of the oil change. I explained to him that she was not expecting to pay nearly $100 to change the oil and filter in her SUV. And I asked him what they would have done being that they dumped her oil before they gave her any price. And he said that if she didn't have the money to cover the full cost they would have worked out something to lower the price. He apologized multplie times for making her feel uncomfortable enough not to say anything when she felt like the price was inflated. I explained to him that he needed to be more noticing of signs that people feel like the price is to high and yet are to afraid of confrontation to say anything, and to always give an exact price before the oil is ever removed from the vehicle. Because once the oil is removed it makes people feel that they have to pay irregardless. And to also ask them more than once if they are comfortable with the cost rather than just tell them the price and when nothing is said just to go ahead with the oil change. He acted like he was guinenely concerned about his customers feelings and how upset my daughter was. He said he was gonna send her a free oil change voucher for her next oil change. I just called my daughter and as of the writing of this, 12/24/2022 @ 9:50pm, my daughter has not received her voucher for a free oil change.**Update** my daughter finally got her FREE Valvoline oil change in the mail on 1/20/2023, almost 2 months after her initial visit to the shop. But at least she got it before here next oil change is due.
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January 2023 by Joanne Hill
Friendly service . Tries to sell a lot of extras as oil change is taking place. But that's ok. FYI. Always check under your vehicle for leaking oil after change. I got a filter there that the seal had split. After I got home from the change I moved my car to go somewhere and I noticed oil on ground. Thinking it was where they had spilled it on my car. A few days later my oil light came on. There was no oil in my car . I put oil in it and went back to Valvoline. They looked and then showed me the filter with the black ring split. Oil was put back in my Saturn and a new filter.That was a very close call on blowing up my car and I love my car. I really felt I should have gotten the next oil change free for all my trouble and mental worrying that it damaged car . It was not intentional it just happened. What I'm saying is after any oil change watch under your vehicle for oil drops .