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October 2024 by Verna McKinney
The service was great, technician made sure everything was working well be for he left. Internet service so much better. Thanks Jonathan.
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October 2024 by Space Otter
Very great service, kind and clear instructions, made sure I understand everything and quick service!
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October 2024 by Shelley G
The technician was pleasant but my service is down again. I’m so tired of having unreliable service. I left spectrum because their internet service was terrible and was told by windstream they were better and they’re NOT! Technicians have great personalities but internet service from the company is terrible
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October 2024 by Ron Malone
The whole process was great… there was constant communication, timeliness, and professionalism at all times
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October 2024 by Adam Cabell
Shoddy Internet, not getting promised speed for the price I'm paying $90/month for 16-18 mbs is a bit absurd. Tech are friendly, getting to know them well with the amount of tickets for issues.
Update!! 10/08/24 Technician had came back out after 5 days of zero service. Found out my "Provisions" is set too high...guess 16mbps is too much.
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October 2024 by Ray Mc
Repair ticket input, 4 days before tech arrived. Work STILL not repaired and my service ticket was closed?!?!?!?!?!?! Hopefully Tech will show up as he said verbally to me but I highly doubt it since work reqmnt was removed with closure of my outstanding ticket?!?!?!?!?! WORK STILL NOT DONE!!!!
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October 2024 by Moriah Stonewall
My technician did a exceptional job setting us up with fiber & explained thoroughly each step in installation. I am very pleased with the whole process.
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October 2024 by Haylee Honeycutt
Horrible experience. My WiFi has been out for a week now, I had an appointment for them to come out on 10/2, then I got a text saying it was changed to 10/1 from 8:30-10:30, then 10 minutes before they were supposed to be here I got another text saying they changed the time to 1-3 which did not work for me so I called to see what is going on and why appointment has been changed so many times and after 30+minutes of being on the phone and talking to 4 different people the only thing they could do was push my appointment back ANOTHER week and a half.
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October 2024 by Jennifer Morgan
Techs were very helpful and fixed the problem very quickly.
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October 2024 by Terry Hall
Technician (Tim) was prompt, knowledgeable and polite.
He fixed my problem quickly and professionally.
I’m thankful to have my services restored.
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September 2024 by Jessica Haste
My technician Shawn was very polite and fast
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September 2024 by Jon Branham
I keep having problems because kinetic won't fix their equipment.
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September 2024 by Mickey Meece
If I had the option I wasn't even give them a 1 star review. I talked to a sales person and they told me that it would be faster and more reliable than spectrum. I decided to change and I could tell right away that they lied to me just to get my business. My speed at spectrum was 300 megabits or whatever you call it, anyway after 3 days of terrible internet I called and asked what speed I had and they told me the fastest they had in my area was 25 megabits or whatever you call it, which is 12 times slower than spectrum. By lying to me they caused me a big hassle and cost me money. They are sending me a bill for a month and I also had to pay spectrum to come back and hook theirs back up because the kinetic tech cut the spectrum wire. I HAD KINETIC 3 DAYS AND THOUGHT I WENT BACK IN TIME TO DIAL UP. People should be honest and not lie just to get your business. I WOULD NEVER RECOMMEND KINETIC TO ANYBODY.
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September 2024 by Kathreen Botzoc Rax
Jerry was very nice and He done his work and he did a great job.
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September 2024 by Perry Meade
Tommy the Tech was knowledgeable, friendly and communicative. He finished his work quickly and neatly.
