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August 2024 by Dana Hardin KY-Bardstown
Exceptional customer service. New comfortable customer payment plans and tank gauge monitoring by the company. No more keeping up with that. Great job guys.
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June 2024 by Talley Merkat
Crystal was able to assist me with my propane order quickly and efficiently. Thanks for the help!
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June 2024 by John McClain
Had no problems with the company. Always friendly and helpful.
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June 2024 by ChKn Livers
They seem to be under new management and the location looks considerably improved with someone actually in the office at the desk for a change. Their 20 lb tank refill still seems to be out of service but as far as our 500 gallon tank at the house, I don't know of anyone else delivering propane for 1.75 a gallon right now.
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September 2023 by William Klacik
This office is staffed and open. The person in the office was polite, and helpful. very good experience.
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December 2022 by Cassandra Griffie
Can't ever call them because they never answer the phone. When you pay extra they lose it. Takes 2 weeks or longer for them to even show up to fill the tank. Worst company I have ever dealt with. If someone does answer the phone they are new and don't know what they are doing. You might pay more with someone else but it's better than running out of heat in the middle of winter. Still won't answer calls or return calls. Now you need to pay online and they don't give you your account number to sign up for it. Dumbest thing I have ever seen.
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December 2022 by Marlena Brown
Worse company ever my dad is almost out of gas he paid his bill and they still haven't come out. Now they are calling for ice Thursday into friday
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December 2021 by Michael Brown
The worst company I've ever dealt with. No customer service whatsoever. I've had gas ordered for 3 weeks and I'm still waiting for it to be delivered. I've called everyday for the last week with no answer. Left multiple messages. I received one callback while I was at work. Promptly called back and again no answer. Don't waste your time on this horrible company. Don't put your warm house at risk because they will let you run out and don't care. Rating is ZERO stars.
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December 2021 by Jennifer Mobley
Would have given a -0- rating but not possible. Poorest Customer Service I have ever dealt with. I have been trying to reach the Springfield, KY office for months with no response. According to the Mayor’s office they believe the business location is CLOSED> Yes I called the Court House & the Chamber of Commerce. I have been issued nothing stating the were bought out by UPG. I have also been trying to reach someone at the UPG office in Paducah, with 1 return call during the time that I stated on the message I left that I could not be reached. #1. They brought the incorrect size tank 4 years ago. (To Big for our needs) #2. Have hassled us for yearly lease payments that keep going up due to the fact of our minimum usage. #3. Want to change out to smaller PIG tank and fill for winter but can reach no one. At this point want the tank gone and I will replace with a different company. I guess the next step for me is a report to the Better Business Bureau.
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December 2021 by Don Smith
Been waiting on a delivery for 3 weeks. We use the gas to heat our pool sept is the main month week heat it and it already be side April. I called and call with in no call back response. Dose anyone know what's up with this company.
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December 2021 by Sarah Thornton
Absolutely fraudulent company! They've had my money for a month and a half and no one has called me back since. Corporate office gives excuses and tells me a supervisor will call and no one ever does. All I want is a refund so I can order our propane from elsewhere before winter!
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December 2021 by Brittany Byrd
I only gave them a star because zero isn't a choice. The worst company wouldnt recommend them to my worst enemy. And there still trying to send me a bill that's been paid an I even reached out to the main office.
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December 2021 by Dawn Stephens
Cannot get a return call. Cannot get anyone to answer at building. Cannot get anyone to answer at corporate. After speaking to them finally they promised to be out on a Friday to which they just never showed up. We ran completely out of propane and had to depend on electric heaters all weekend! BEWARE of this company!!!
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December 2021 by Kendra Caldwell
If I could I wouldn’t rate any stars. Paid for propane over a week ago and they still haven’t showed to fill it.bought this house and wasn’t told this is how it’s heated. I’ve told this to them and they are still taking their time. Completely unacceptable and unprofessional. Don’t recommend
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December 2021 by James Pearce
GOOD LUCK TRYING TO GET ANYTHING DONE WITH THIS PLACE!!! THEY DONT CARE WHETHER THEY GET YOUR BUSINESS OR NOT....I WOULD HIGHLY RECOMMEND THAT YOU SAVE YOURSELF ALOT OF GREIF AND GO ELSEWHERE!!!
