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October 2023 by Jerrod S.
I just waited on the phone for like 15 minutes going between elevator music and ringing several times just to ask a simple question.....NO ANSWER.
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August 2023 by Kevin Klein
I have recently moved to Versailles. I had all my medications switched to the Versailles Kroger Pharmacy. I have always gotten my medications at Kroger Pharmacies. I have never had any problems with the Pharmacies at Kroger, but I can say without a shadow of doubt that the one in Versailles Kroger is the worst hands down. The pharmacist is on of the rudest most condescending people I have had the misfortune of meeting. From the reviews I have read on the Kroger website my experience is the same as others. Also from the comments, that go back 4 to 5 years, Kroger Corp. Thinks that there is nothing going on wrong at the Versailles location because the somethings it looks like are still going on. Like today it is in the high 90's and the drive was closed (5:25pm) during posted business hours. I had to find a parking place, which is next to impossible, because this store location is always busy. When I got inside there were 8 people working behind the counter. With two registers open and 2 to 3 people standing together at each register, with only 2 people in line including myself. The drive Thursday is always closed during posted business hours. I'm going to transfer my prescriptions elsewhere I think. But it's sad that it's either Kroger Pharmacy, CVS Pharmacy and a small family owned pharmacy to choose from. Kroger needs to fix the problems at there Versailles location. It's sad that big business could care less about treating there customers right, but I guess the money that they rake in because people in Versailles have no other choice to use them.
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June 2023 by Debra Hibbard
Disappointing as far as when I called was told my script would be ready on the 23rd, was not available until the 24th. It took 2-3 days to get topical pain meds which is a long time when you are hurting.
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June 2023 by Valinda B.
I so badly want to give this Kroger five stars. It is a very nice store, very well kept. High compliments to the Starbucks staff in particular, they are very good at a very demanding job. The main problem is the cafe/deli's seating area. The two little girls that are there every day are EXTREMELY loud. I'm not complaining about them being there in general, nothing crazy like that. But the constant screaming makes the seating area practically unusable unless you're willing to plug your ears.
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May 2023 by Linda Lu
Pharmacist is really rude. Doesn’t seem to understand that this is people’s health she’s playing with. She seems to get off on having authority which is really really sad. Huge lack of communication between employees and pharmacists. Kroger really needs to reevaluate who they hire and put in charge because a pharmacists shouldn’t deny people their medication which is a matter of health just because she’s trying to make herself feel authoritative and powerful, it’s pathetic and also seems like a legal matter….Also was told anyone could pick up my medication with an ID which is scary as I was told this by the pharmacist so she’s allowing just anyone to pick up people’s medications with no validation whatsoever. SCARYYYYY
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March 2023 by J W
Extremely slow drive thru service. Could drive to Lawrenceburg and back and line still wouldn't have moved.
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February 2023 by Cody Chatham
Must be severely understaffed. Employees seem angry and the drive through is never open during the hours posted. After two frustrating years at this location, I've switching pharmacies. I've had good experiences with other Kroger Pharmacies, but this location is very poorly managed. If you're in the area, I recommend Walgreens in Versailles or Palomar.
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January 2023 by Heather West
I went there today, and got some prescriptions filled. I’ve been very sick for 2 weeks. I guess because I looked rough it’s ok to be treated like I was a nobody . The lady was super short with me and when she said there will be no charge today she rolled her eyes and made me feel some type of way. No bedside manners whatsoever. I left feeling like I was being judged because I was sick looking and just so happen to be covered in tattoos.She looked at me with disgust and honestly it hurt my feelings. I even said thank you and have a nice day and she just stared at me.
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December 2022 by Kimberly Sword
I am new to Versailles KY and am now a Kroger Pharmacy customer . The staff is amazing! They have gone above and beyond to correct the errors of my previous pharmacy and have provided me with professional service. They are friendly and helpful. I am beyond satisfied with Kroger Pharmacy , Versailles KY!
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December 2022 by J Mitchell
The worst customer service ever. 10 people working and 2 running register with a line out the door. If you complain your meds are mysteriously not ready. I'd give a negative star but that's not an option.
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November 2022 by Hannah Blush
They need to just shut down this Pharmacy. Even before covid happened these people didn’t know how to do their job… called the line to see the status on my prescription. Said it was ready. Waited in the drive thru for 45 mins with my baby just to be told it’s not ready. Another thirty minutes it’ll be ready. Bet it won’t. Heard that before. Go to the Woodford Family Pharmacy. Don’t wait your time here.
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September 2022 by Lauren
Terribly snail-paced slow. Employees look bored and are rude, some unfriendly. You call and they immediately try to get you off the phone. Its a real mess trying to get scripts filled here. Either the drive through is closed, the lines are massive due to lack of employees. Would not recommended. Take days to fill easy prescriptions. Do yourself a favor and go to an independent one in town!
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September 2022 by Uncle Jerry & LimerBean
Gave them one more try. Never again. Repetitively telling me a very important med was already picked up yesterday when I know it wasn't. Yesterday they told me it was out of stock until today. Finally after telling them over and over their computer system is wrong they check the hanging scripts, "oh, here it is you're right." Glad they finally looked but I have problems every time I come here, half the staff need more training, the other half need an attitude check.
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August 2022 by Michael Sizemore
The staff here are not the friendliest and some are very slow... It took me almost 40 minutes one day to get my prescription cause they couldn't get my insurance info to go through... Everywhere else I've been has just been able to look it up on their database... This place had to have a card... Which I had and it still took them that long to get it to go through... I can't say all the staff are this way but a couple there I hate to even fool with it if I see them in there...
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June 2022 by Joan Smith
This place is horrible. I have never seen such terrible customer service. They cannot keep employees and the ones they have seem to care less about customer service and wait times. They have a drive through that is often closed. I have never seen more than one lane open since they have been there. The drive through waits are long and if you roll your window down , you get to hear the employee chatty Kathy with the car in front of you while people behind you pull off because they are tired of waiting. I recommend you run from this place and take your business to any of the other pharmacies in town.