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November 2023 by Marsha Wells
Was a walk-in, no appointment. Customer service said appointment is not necessary but recommended. Had to wait a little while before they pulled my car in for oil change. Told them I didn't need tire rotation, they did it anyway. The report said they serviced the cabin air filter, but I was watching, and they did not do that.Overall, a good job was done.
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November 2023 by Grant Mathes
The staff made sure I understood all the work that was done, that my vehicle was ready on time, and that if I had any trouble I can contact them.Service: Oil change
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November 2023 by MAE ELLIS
I purchased four tires from Kain Ford. The service department Manager and service staff went above and beyond to make me comfortable, due to having to wait much longer than usual to have tires installed. There was a problem with one of the new tires and they said, it would take approximately 2 hours to go get another tire. They offered to take me home. I waited, and they got it done much sooner than expected. Because, I had to wait so long I was given a much better Kain Ford discount than the Military discount. They probably could have installed the faulty tire and I would never know. I recommend Kain Ford for all your car needs.MAE
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November 2023 by Sarah Moore
The service folks are very nice and attentive but I I would have to say that too many appointments are being booked. There is nothing quick about the “quick lane”. I was there for at least for 2 hours.
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November 2023 by Darwin Root
Service and Staff were great. Price was little high for an Oil change, Fuel filter, and tire rotation. $450
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October 2023 by Roy Matic
Love the vehicle pickup and delivery service. Makes it very convenient to have my vehicles serviced!Service: Oil change
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September 2023 by Melissa Davis
I wish it could have been quicker replacing the brakes and all that was involved but it was a huge job! The brakes are working perfect now! Great bunch of guys working on my truck as well..very thorough!Service: Brakes
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July 2023 by jessica mcmillan
I would give Quick Lane at Jack Kain Ford negative stars if possible. This team knowingly put myself and everyone on the road with me in danger. I have been a customer here for multiple years and that came to a complete halt on Thursday. Not only did Bradley mishandle my entire transaction and waste my afternoon, but the manager, Max, blantanly lied to my face! It took hours to determine I had a cracked rim. Knowing I was leaving for a road trip and there was nothing they could do to replace my rim in a timely manner, they put my spare tire on. They assured me I would be fine to drive 300+ miles on my full size spare and advised I get the rim replaced as soon as possible. Max handed me my keys, looked me dead in the eye and said, "I had the spare tire put on and tucked the bad rim under the truck". While driving I realized my spare tire inflation was lower than the other tires. They didn't even add air and check my tire pressure! And come to find out, the spare was NEVER put on the truck! I drove all that way on a cracked rim, where I had to add air to my tire twice in a matter of hours. I called the next day to speak with Max, getting voicemail, I left a message. Bradley returned my call saying Max had just left for the day. Calling back the following day, refusing to let this go, someone picked up the phone and just hung up, twice. I will never do business there again!Service: Tires
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July 2023 by Daryl Larson
Matt & Bradley were very professional n personable, assisting me in choosing the right tires for my SUV within my budget!They were great start to finish n thank them both for making this stress free n easy for me.Services: Tires
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June 2023 by Terry Ducharme
I got my brake pads and my rotors replaced at Jack Kain Ford Inc. Versailles Kentucky and I must say they did a fabulous job. For a reasonable price.Services: Brakes
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May 2023 by Gary Schenkel
Had 2pm appointment and the service department became unexpectedly backed up. The service took longer than expected but the staff was extremely courteous and professional. The service was done correctly and with no hassles.Services: Oil change
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April 2023 by Tristan Clark
Got my truck bed cover at Jack Kain Ford and the service was excellent and worth it for anyone looking for a great Ford Dealership! The staff is excellent, keep you updated, and are friendly in order to provide excellent customer service!Service: Body & Trim
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April 2023 by Charlie Burchett
Jack Kain Ford provided excellent service. They came to our home and picked up the Expedition, leaving a loaner vehicle. Once the recall was completed, they returned our vehicle and even switched out the loaner with ours in our driveway. I highly recommend Jack Kain Ford!
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April 2023 by Dominic Petitti
Great service experience. Teresa was extremely helpful and detail oriented.I have 15 years in Harley-Davidson Service, if you need service for your Ford (or others) this is THE Place.I drive from Frankfort for service here.Services: Steering & suspension repair
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April 2023 by H Spitler
Took a screw to a front tire. After looking at the tires, since I was hauling, be. decided it best to get all new. Called the dealership and told them what I was looking for. Was advised in what tires were available. Was in and out the next dayService: Tires
