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December 2023 by Wes and Mary J. Phelps
It was a smooth process to rent a U-Haul trailer at this location. After placing a reservation on the app, we walked in, got hooked up and we were on our way in less than 30 minutes. Rose is the best just like I had read in the prior reviews. ???
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November 2023 by Brendan Huebner
My dispatching employee was very nice very kind opening the store by himself, not very Knowledgeable as it was only his three month mark for employment equipment on the other hand was not very well kept. There was a missing latch for the equipment. The brakes were not the greatest, and there was trash left in the truck by a previous customer damage was not very well marked. Return the truck the night before at 6:50 and the Employee refused to check the vehicle and I ended up having to check the vehicle in the store. Closes at 7 PM. Not a huge deal just not very impressed. Being a Uhaul employee myself , I would’ve gone and checked the vehicle in.
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October 2023 by Felipe de Araujo
The person in charge at the store was patient, helpful, and polite, but I was overcharged for two extra days.I was charged for three days instead of one day, even though I delivered the pickup truck 45 minutes before the expected time. The key was given directly to the person in charge of the store, and right after, she gave the key to an assistant to check the car out. Still, I was charged an extra $95, and now I am disputing it.
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September 2023 by Lee Rider
Everyone here is pleasant and honest about their knowledge. If they can do anything to help you, they will. They recognize me and know me by name when I come in. Truly a great U-Haul location
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September 2023 by Matt Ryan
On hold extremely long time. Customer service was rude and unprofessional and did not know what a trailer was. Then hung up on meAfternoon staff of 9-18
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September 2023 by Wanda Driggers
When picked the trailer up service was great. When get here Saturday at 6:45PM the doors are locked and when call the guy inside tells to drop the trailer and he will email the bill. Not too happy with his attitude.
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August 2023 by Dylan Avery
Five stars for the location, six stars for Rose.
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August 2023 by Christina Humphries
When we returned the equipment, the employee on duty at the time somehow didn’t process the return correctly, so in UHaul’s system it looked to them like we hadn’t returned at all. Cue the phone calls. After having to argue with the employee (Susan) that the trailer was in fact on their lot, she hung up on my husband and me a total of FOUR times. I went to the physical retail location for resolution and to verify with my own eyes that the trailer was on their lot. Susan’s customer service was terrible from beginning to end and a formal complaint will be escalated. It seems like there is an egregious lack of consistent training across UHaul and customers are punished for the employees’ incompetence, to say nothing of the extremely rude behavior they display toward customers. I wouldn’t recommend this location to anyone.
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July 2023 by Gwen Junge
Went out of their way for great service. Will use again.
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April 2023 by Mary Nishimuta
Fantastic customer service. Will definitely use them again for any moving needs
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March 2023 by Cheri Perkins
If you're in Versailles and need a rental, go see Rose! She is hands down, the GOAT! She showed me the difference in someone WANTING to help opposed to someone just doing their job. I went in very angry and stressed but she took care of all my needs and I left with a smile.Not only that but she went so above and beyond for me in a bad situation that she in no way was expected to. I'll never forget her compassion for me-just a customer. I'm now a loyal Rose customer for life!
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November 2022 by Charles Avery Jones
A very private and well kept place and very secure! The place is well lit and you will need a p i n number on the keypad to enter. They have a large selection of sizes to choose from and many many units available. The prices are in line with what you would expect. I recommend this place.
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October 2022 by Pat Chumley
X K-Mart building in Versailles, KY
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September 2022 by Monica King
I love a company that will recycle a old building ? they look to be just finishing upgrades. We used a truck there a year ago fast service and they even dismantled the trailer. New storage units added indoors.
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August 2022 by Jimmy Pantina
Customer service, greatTrailer tag expired for 5 months agoFilthy- previous renter never cleaned or swept it out
