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October 2025 by Jeffrey Moore
The process to get the unit was quick and relatively. John was very nice and personable. No issues on the customer service aspect of my experience!
A word of caution though, the prices or sales on the units vary by day (at least they did for me), and luckily I was able to get my unit for $62 for 4 months, if paid upfront. Not bad! But then came the extra fees... They charge you a monthly insurance fee (based off of value of items stored), which bumped me up to around $80 a month, plus I had to purchase a lock, plus taxes and an admin fee. Costed a little over $400 for 4 months, which was not what I was expecting. I understand the need for some of these fees, but some things seem a little expensive. My renter's insurance covers everything for a lot less. They also said that I should expect it to jump to the full market price in February, which is around $150, plus the insurance & taxes. Hopefully they'll offer a discount when I renew, because that is NOT possible for me at this point, and will have to find another option.
Otherwise, the value of the promotion is decent, so we'll see how well they keep things up after February.
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October 2025 by Kristie Lawton
Friendly staff & great service. Highly recommend.
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August 2025 by ghada Arar
Great and safe facility.
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August 2025 by Eric Otto
Steve was a awesome person and was very helpful on the rental
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August 2025 by Kenny Carter
Communicated great with Steven returned our phone calls as promised with highly recommend extra space storage richwood Kentucky thanks again
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August 2025 by Linda Schwass
I have two storage units with extra space storage and working with Steven has been a pleasure, he is very patient and helpful in every way possible!
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July 2025 by Nicole Stephenson
Exceptional Extra Space Storage location!! Steve and his team go above and beyond to provide their expert solutions for all of your storage needs. They are professional, courteous and excel with any and all situations that require storage needs: from vehicles, to RVs, to household goods, etc. Steve and his team will work hard to accommodate what you need and do it with a smile and respect. Highly recommend!
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June 2025 by Fargus McFargus
Had been there for a 11 years or so and was always treated really good also wanted to say the manager Steve always and does go above and beyond to help me with anything I needed, I moved so had to change my storage to another location but it's also an extra space storage facility
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May 2025 by Salem Thompson
Friendly, clean, easy to set up, and cancel. 5 star recommend.
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May 2025 by Mike Jablonski
Easy addition of space for my trailer. All items performed during phone call and email steps.
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September 2024 by Morgan Kenney
Kinda expensive
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September 2024 by Jessica S
We used this for a short term moving solution. Fantastic to work with. Easy to start and end term. Thanks for making the process so stress free
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September 2024 by Billy Ullrich (Beard of Thrones)
After the promotional discount, price went up. Called and asked to requote and got it lowered.
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August 2024 by Anneliese Crawford
The staff is very helpful, I’ve been helped by a few people already throughout my time renting here and it makes it a very stress free experience
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August 2024 by James Reynolds
Excellent service and communication. This is my second time renting from this facility. Very satisfied
