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April 2024 by Karen Webb
Storage unit is very clean, I was able to reserve online!
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March 2024 by william Adkins
Great customer service !! I told the guy I didn't have much to store and he helped me pick the right space I needed. Also they were running a special on the unit so it made it even sweeter. Thanks so much !
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March 2024 by Angelica- Angel Lea
Amazing place, good price
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March 2024 by erica hooten
Checkin was easy, staff was friendly! They had everything ready for when I arrived.
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March 2024 by Terry Phelps
Rented a unit for over 6.5 years. Never had an issue. Clean and staff was always friendly.
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March 2024 by Adam Criss
Great place, clean, the guy at the front desk was very polite and helpful.
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February 2024 by Bri Cooper
Reserved online, walked in and was helped start to finish in less than 10 minutes. Very fast, friendly service.
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January 2024 by Kathy Smith
They good place use we love it very safe
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December 2023 by Mark Knibbe
Overall the service has been very good at the Richwood Extra Space Storage facility.
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December 2023 by Nate McCoy
Great service. Have been in multiple times and got the best price for the unit that I needed!
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November 2023 by Brandy Mort
Space was very clean. There was a checklist of everything that needed completed before "moving in." Tumely service and great communication.
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October 2023 by Lynette Holland
Highly recommend Extra Space Storage for all your storing needs! Staff was friendly and professional from start to finish! Very clean and safe storage facility plus Steven made it ultra easy on our move-out day! You can’t go wrong by choosing this company.
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October 2023 by Kris Wolff
Rented a 10x8 for $51 and set up auto-pay. After 1st month rent was paid, they charged me $100 without notice. I called to find out why and a very nasty lady told me my promotional time was up and they gave me the only notice they were required to give. I told her that was unacceptable, and I needed to speak to the manager which of course was not available. The next morning, I got a text from the manager apologizing for the error and they credited me back the overcharge. The next month they charged me $100 again so I text them back and he told me he would do it for $80 this month but that would be the last time. I advised him $100 a month for an 8x10 outside unit was crazy as the U-Haul across the street wanted almost the same amount for a climate-controlled unit. After getting nowhere with them I had to rush to move my stuff just a few months after moving it in. The worst part was I found out they had tried to fix the leaky roof of my storage bin with silicone which didn't work, and water had been leaking on my stuff the whole time. I found a larger climate-controlled unit at Bearcat Storage for slightly more than $100. Glad I moved my stuff when I did, or it would have been completely ruined.
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October 2023 by Kristin Palsa
Excellent experience, staff is so knowledgeable and helpful. Units were very clean and security is top notch.
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October 2023 by Kris W.
Rented a 10x8 for $51 and set up auto-pay. After 1st month rent was paid, they charged me $100 without notice. I called to find out why and a very nasty lady told me my promotional time was up and they gave me the only notice they were required to give. I told her that was unacceptable, and I needed to speak to the manager which of course was not available. The next morning, I got a text from the manager apologizing for the error and they credited me back the overcharge. The next month they charged me $100 again so I text them back and he told me he would do it for $80 this month but that would be the last time. I advised him $100 a month for an 8x10 outside unit was crazy as the U-Haul across the street wanted almost the same amount for a climate-controlled unit. After getting nowhere with them I had to rush to move my stuff just a few months after moving it in. The worst part was I found out they had tried to fix the leaky roof of my storage bin with silicone which didn't work, and water had been leaking on my stuff the whole time. I found a larger climate-controlled unit at Bearcat Storage for slightly more than $100. Glad I moved my stuff when I did, or it would have been completely ruined.