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May 2025 by Matthew Glover
I had a 10 second question to ask. Called the number. Had to enter account # and ss# and other things. Took 5 minutes. Finally had to press 0 to talk to a real person. Took another 10 minutes. It didn't even go to my local branch, it went to an Indian call center, who asked for all my info again. More than 15 minutes for a simple question.
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March 2024 by BK Whitaker
I love the US Bank bank inside Walton Kroger, every Teller is personable - no dealings with any of them that was not polite and pleasant.
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August 2023 by sheree weichold
Trying to cash a check with Amanda was an ordeal. Terrible customer service.
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August 2023 by Dorothy B
People always go out of their way to make sure I am satisfied and offer other services, but don't over push. I have used lobby, phone, & app management&management on my app
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August 2023 by Steve L.
Worst branch. Rude, incompetent people who could care less about their customers. Don’t bother. Take your money and your business elsewhere.
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July 2023 by Paul Ritter
Stopped in today to deposit a check and the front desk workers were very helpful.
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May 2023 by B Rach
My favorite bank and location! The Manager is especially outstanding, everyone is polite, and does a great job.This location should have 5 stars!
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August 2022 by Nathan Cooper
Sami and Heather are always so helpful and do a wonderful job. I go out of my way to do business with them!
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October 2021 by דוד היינוס
Extremely slow
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January 2021 by Michael Kramer
The slowest US Bank in the world.. no matter the time or day. Lobby or drive through.. it takes 30 plus min. to get a transaction done here.. many times I’ve had to drive off after sitting there for ever.. will avoid this branch at all cost
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May 2020 by Rob Chesser
When you change your hours you should post the right hours,on web site to
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November 2019 by Christina Northcutt
Employees are always nice and greeting when u walk up . Some employees need a attitude adjustment but overall the business is quick ... God Bless you ....
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September 2019 by April Justice
I am grateful for US Bank. I live in Dry Ridge, KY. My favorite location is The Taylor Mill, KY branch because they are so much kinder and helpful. The Walton branch changes employees too often. And they are not the nicest bunch. But I love US Bank. ❤
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August 2019 by Zoey Smith
Open 24 hours for the ATM
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September 2018 by Roscoe P
Employees are always friendly and helpful. Manager is great to work with.
