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November 2023 by Lawrence Rodgers
I had a good experience and they was real nice easy to deal with know what they're talking about and try not to say you the wrong part
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October 2023 by Jason Lainhart
My door was dented beyond simple repair. I found exactly what I needed from Bessler, even the paint code matched. Super friendly, answered all my questions, just excellent customer service. I'm a novice at ordering parts but they made it easy. Definitely looking here first!
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July 2023 by Ashley H.
My husband is constantly here. We have gotten quite a lot of parts over the years. We have even sold multiple vehicles for scrap to this place too. Always have nice staff and quick/easy in and out.
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July 2023 by Amanda
Courtney was very easy to deal with and had a good attitude. She was understanding and met me in the middle with my particular request. I felt that she and the company were very reasonable and fair that it benefited me as a customer and them as a company. Definitely recommend Besslers in Hebron for all around customer service and needs for consumers. They always seem to be reliable, fair, and honest every time I've done business with them in the past and this time as well.Noah the tow driver was very nice and patient as well! Growing up in garages I feel I've had a lot of experience with tow drivers and he by far was the coolest. Everything went smooth and his vibe or his person was pleasant and enjoyable to be around and do business with.
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June 2023 by Amber Kendrick
Have bought many many parts from Bessler's. Honest and up front professionals. They have a ton of salespeople who help get the right part for the job on the first try, whether I'm working with Adam, Bobby, Caleb, Darce, Erik, Jason or Willy they give great customer service. Top notch.
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June 2023 by Brenda Clark
From start to finish, Bessler's made my experience easy-peasy!
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June 2023 by Bbearhug Thomas
Great experience online. I sent an inquiry about a used part that would come in handy for me. Got a fast response and had it purchased in no time.
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May 2023 by Shane Lepley
Had a great experience with Bessler Auto Parts. Excellent communication, part was as described....pickup was easy. Would definitely use again! Thanks!
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May 2023 by Jim Jones
I'd do 10 stars if I could. Billy was exactly what a customer hopes for when ordering parts online. Definitely will use these guys again! Kudos
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April 2023 by Teresa Kunze
Besler has warranties on their engines, but YOU NEED LOOK for the warranty information on their website yourself -- no matter how you make your purchase AND do not depend on or even expect them to give it to you directly. My husband purchased an engine by phone after learning they had what we needed. He requested the warranty information repeatedly (and NO, they didn't say look for it online). We did not receive the warranty information/requirements for weeks and by then the engine had been delivered (without any paperwork) and installed. Fast forward roughly 6+ months ... the engine failed ... our car then set for more than 2 months at a shop while, first, my husband tried to work with Besler's warranty department person. After he was told the warranty was closed, I stepped in to see what the issue was. One of their staffers told my husband, the dealer could break down the engine, so my husband gave the go ahead. Then the Besler warranty person INSISTED they NEVER allow the engine to be broken down. So he denied the claim. I worked with someone else there and he listened. Photos of the engine heat tab that they place on the engine proved the engine was taken care of while we had it. There was hope in that this staffer was reopening the warranty claim because of that. But then I found that the water pump had not been replaced at the shop when installed and I was honest about it (when the engine was received and installed NO ONE knew a NEW water pump was required by Besler on the "inside" of this "complete" engine) and I found out WHY: No warranty information had been provided in any kind of timely way. Besler's response was to deny the warranty claim because the water pump had not been replaced at install.Along they way, staff insisted their staff would not say "tear the engine down," saying that was just not their policy. But one did it seems. The dealer shop had been waiting on word to break it down and my husband called Besler to specifically ask if the tear down could move forward. He was told yes and passed that on. The dealer confirmed they did indeed wait for the word and that Steve followed up after several days when they had not heard back. But when I talked to Besler, they had not documented any contact with my husband until weeks later.SO yes, do what the warranty manager told my husband, "get it in writing." But make sure you don't touch anything you buy from them until they provide details in writing of what is required for their warranty. Keep good notes on who you talked to and when and what they said and ask them to send that to you in an email -- in writing. If something goes wrong with an engine, DON'T touch it until they say it is OK to and how to and GET THAT in writing too and if you want your car to get fix quickly, be prepared to follow-up with the warranty person daily. Don't expect a warranty to be honored easily. I do hope others have a better experience.I only gave a 2 star because Adam reopened the warranty claim after it had been denied initially. He listened and offered the re-open if the heat tab was in good condition. And it was. Proving we had taken good care of the engine.But in the end, responsibility for communication issues -- including: not sending information timely and miscommunication -- was not taken by Besler.I hope these details will help someone else not have the same issues.
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March 2023 by deryl rice
Terrible follow through on order.I was guaranteed to receive my 5.3l remanufactured engine within two business days, it’s now business day 6 and still haven’t received order. Terrible process. Order from Frazer instead.I would rate lower if possible but there is no 1/2 star.Thanks for following up. When I called your carrier on Saturday they also had told me the engine had been delivered. I informed them that it had not been delivered and asked them when it would be delivered. They put me on hold for 15 minutes and then informed me it was sitting on their loading dock.Finally received the engine on Saturday at 12pm.If you’d share your email, I will send you the email I sent in to your sales email and also to your carrier.No response on that email from either this far.
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March 2023 by DAWN boggs
I wish to say that I was so very impressed and grateful for the help i received during the purchasing process of my engine. Mr. Tony Aviles assisted me with the purchase. He was very knowledgeable, courteous, and very patiently answered all my questions (which I had many) He made the buying experience amazing!! and I thank him so much! Fast service as well!! Thank you, Mr. Aviles!
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February 2023 by Anthony Aubrey
Bessler was recommended to me by a friend who purchased from them. He spoke very highly of their customer support and their product, and I absolutely understand why! Ordered a rear differential for my 1999 Dodge Ram 1500. Spoke with Billy and he was, is phenomenal! Received the rear end in record time. Installed it and WOW! My truck hasn't run this good and this quite in several years. I have definitely been spreading the word about this business. If it were possible to give 10 stars, I would. Much thanks to Billy and Bessler Auto Parts! U guys are the best!!!! ??
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February 2023 by Dennis West
I contacted Bessler Auto Parts to get a part for my Jeep. From first contact to receipt of my part, they were efficient and professional. They saved me time and money. The part was exactly as described. Compared to other websites, Bessler was easy to navigate and find what I needed. The online chat was an added benefit that gave me a quick and secure check out. This purchase could not have been easier. Bessler will be my go-to-first in the future.
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January 2023 by Darryl Daily
I sent an inquiry email about a complete engine after business hours. Immediately the next morning I got a great call from Billy at Besslers. He told of there familyoperation and then asked about my inquiry. He found a great engine for me and gave me the choice of it or the one still in a vehicle. For simplicity I went with the one out in stock. He gave me an out the door price and even helped me on pricing in my range and a warranty I didn’t expect. I will definitely do business in the future with Billy at Besslers since it was the best experience I ever had at a salvage or used part warehouse. This family company cares about it customers!
