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December 2023 by Shawnta Croston
I highly recommend this agency! Working with Connie Coots and her team is like having knowledgeable friend guide you through the process. Their friendly approach, genuine interest and concern make it easy to connect, making the experience more than just business. Give them a call, I promise you won’t be sorry. Very best agency in KY!
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December 2023 by Amanda McNeilis
Connie and her team are second to none when it comes to insurance in Kentucky. They have excellent customer service and Connie has tons of experience and know how to make sure you are in good hands. This agency does NOT disappoint.
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December 2023 by George Biery
Connie is the best. Every time we have a question or need any kind of help or guidance Connie has been there for us. Connie has been our agent for more than 5 years now and she has never let us down.
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October 2023 by karen
I’ve known Connie Coots for over 30 years and she is exactly who you would want for your insurance agent. She’s passionate, caring, honest and one of the most generous human beings I’ve ever met. I read a review that was recently left and just appalled that someone could be so disrespectful & so full of anger that it would push someone much less such a good-hearted professional who’s here to help you when you need her to such a breaking point. If there was a problem I know Connie handled it very calmly & professionally. Please don’t take negative reviews to heart as you never know what kind of person is writing them and I can tell you I’m sad to have read that as I know who she truly is and for a fact that you’ll never be represented by or have anyone work harder for you than Connie. She’s is the most skilled agent there is and her business is always very professional and her goal is to cater to you and give you the best there is to offer when it comes to insurance needs for your & your family. Connie works hard for her clients and community. I’d give her 10 stars if I could as would so many others. Connie we thank you!!!
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October 2023 by Bradford Stroup
My recent encounter with Connie Coots from Allstate Insurance left me utterly shocked and profoundly disappointed in the level of professionalism demonstrated. When seeking assistance with my insurance policy, I expected courtesy and helpful guidance, but instead, Connie Coots responded with outright hostility. From the outset of our conversation, her dismissive attitude was evident, and it quickly escalated to a shocking low point when she resorted to using offensive language, telling me to "F*** off," before abruptly hanging up the call. Such behavior from an insurance agent, especially one representing a reputable company like Allstate, is not only unprofessional but also entirely unacceptable. It is vital for customers to be treated with respect and dignity, regardless of the circumstances, and Connie Coots has failed egregiously in this regard.In light of this harrowing experience, I strongly advise others to avoid seeking assistance from Connie Coots at Allstate Insurance. Her behavior not only tarnishes the reputation of the insurance industry but also raises serious questions about the integrity and professionalism of this individual. Insurance agents are entrusted with important matters of financial security, and Connie Coots has demonstrated a severe lack of competence and basic courtesy. My hope is that this review serves as a warning to potential clients who may consider working with her and prompts Allstate Insurance to take appropriate measures to address this shocking lapse in customer service.
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September 2023 by karen koester
I’ve known Connie Coots for over 30 years and she is exactly who you would want for your insurance agent. She’s passionate, caring, honest and one of the most generous human beings I’ve ever met. I read a review that was recently left and just appalled that someone could be so disrespectful & so full of anger that it would push someone much less such a good-hearted professional who’s here to help you when you need her to such a breaking point. If there was a problem I know Connie handled it very calmly & professionally. Please don’t take negative reviews to heart as you never know what kind of person is writing them and I can tell you I’m sad to have read that as I know who she truly is and for a fact that you’ll never be represented by or have anyone work harder for you than Connie. She’s is the most skilled agent there is and her business is always very professional and her goal is to cater to you and give you the best there is to offer when it comes to insurance needs for your & your family. Connie works hard for her clients and community. I’d give her 10 stars if I could as would so many others. Connie we thank you!!!
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September 2023 by Jeremy Huffman
Connie Coots is amazing in business and personal. I've been a client and personal friend for over 15 years, and if she said the F word to someone as Mr Stroup claimed, I'm sure he deserved it.
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July 2023 by Terri Baker Fancote
Connie and Joanie are always taking care of me! They are the best!
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August 2022 by Bob Lewis
I do not recommend Allstate at all. Had them for 20 some odd years and had claims denied on homeowners when neighbors roofs were replaced. The last straw was when my daughter had a wreck in one of my cars that was insured with full coverage and they will not pay since she was not listed on the policy. Our agent was supposed to call us and never called us on this issues. We called to cancel and they never asked us why we we’re cancelling all our policies. I would not recommend Connie Coots or Allstate. Learned a costly lesson. I am now with Erie Insurance.
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August 2022 by Ken Overbee
Great customer service, friendly, and makes you feel welcomed with each interaction
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January 2022 by Kathryn S
Cannot say enough good things about Connie and her team! They answered all the questions I had about my insurance policy. So so grateful for them!
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August 2021 by Tom Steffen
Connie Coots and Allstate insurance saved me almost $300 a year on my car insurance.Connie and Joanie are very nice,very professional,and always prompt to any attention I have needed.I am very pleased to do business with Connie and Allstate.
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April 2021 by Sharon Lawson
I have a probably keeping up with my INS cards and one call its in the mail or l go pick it up! Love how Friendly they all are! As friendly as they are l think sometimes l will just call and see how they are doing!!! Thank you guys for everything!
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January 2021 by mary zeigler
Allstate is wonderful! My agent, Connie Coots has helped me greatly with my auto and homeowners insurance needs. Connie is always very pleasant and helpful. I'm so glad we made the switch. Thank you.
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January 2021 by Junius Fox
Very nice people .
