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October 2023 by Sarge375 White
These folks aren't cheap, but they're extremely good. I have used them for all my auto repair on two separate cars I've owned. Getting a recommendation from me in Auto Care is tough, It takes perfect work Everytime for me to be happy. It's just my standard when repairs can be very expensive. HRS won't let you down. They don't take shortcuts! I'm very happy with them!!Services: Electrical repair
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October 2023 by Duane Kline
Excellent service. Really like the web-based reporting that tracks my car's history with your garage, a long with the reminders for recommended services. Really appreciated the office manager/scheduler/receptionist that handled communication. She did a terrific job!Services: General repairs & maintenance
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October 2023 by Chaz M
HRS Automotive is always willing to work with you to do what’s best for you and your vehicle. They are very friendly and always willing to help, even if it is to pick you up when your vehicle is ready. And if they don’t give you the service you deserve, they will do what it takes to make it right.Services: Transmission
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October 2023 by Abigail Carter
This place is incredible! I am a student at Asbury Seminary about to travel back home to Fl from Wilmore. As I was getting ready to leave, my battery was dead! HRS had a battery within 30 mins and I was on the road within an hr. They also met me with care and good customer service. I would recommend them 100x over again!
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October 2023 by Judy Gullette
They have always done a good job. And they usually have coupons, which help on your price. If your are going to go on a trip they will give a trip inspection. Cost was $0. It will give you piece of mind to take your trip.
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September 2023 by Evan Lee
Great service and friendly staff. Also grateful for the student discount. If you are a student with car issues, I recommend this place.
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September 2023 by Cheryl Dwyer
Do not EVER take your vehicle to HRS! They are total scammers. They do not actually replace parts or they use used parts and lie to you about them being new. They refuse to give you needed information about the parts and warranties because that would reveal what they hide. They totally miss clear issues and in my case put me in danger. They over charge. They lie and get combative. This isn't a one time experience with both locations. I had to get an attorney to deal with them. Had to have work re-done elsewhere. Their incompetence caused serious issues that cost me even more in repairs. We're up to $3000 to date all because of the shoddy scamming service of HRS. I've been in their area for years and their reputation is extremely poor. Wish I'd known this before I took my vehicle there. Hence my posted review fir others. Please do yourself a big favor and do not trust HRS. If everyone wrote their reviews, nobody would use them and they'd finally be out of business. And don't let any good reviews fool you. They write their reviews. And the ones who think they are good as I once did either have or will realize they aren't. Don't take the risk.Services: Steering & suspension repair
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September 2023 by Christopher Molnar
Long story..My daughter is a college student that lives 8 hours away from home. And… she called me, very upset. She had gone to a gas station to put air in her tires. And.. as it turns out, the machine was malfunctioning. It was pumping.. but no air was coming out. So her previously low tire became flat.Now she was really upset.. So a worried daddy found HRS online and gave them a call. The gentleman on the phone said that they would take care of it.So, she may not have had a knight on a white horse show up. But rather, a gentleman in a black Mustang! He was there to save the day.Side note.. A friend of hers saw her and gave her a bicycle pump. And they started pumping. But that was going to take forever! Fortunately, help was soon going to be there.We will use HRS for future needs, since Dad can't necessarily be the fix-it guy all of the time.These guys were willing to help, when it was almost the end of the work day going into a holiday weekend! Not many people would do that in today's world!!I am truly thankful for the efforts of the crew at HRS Autocare!!
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September 2023 by Sarah Belcher
They provided me with a detailed estimate before moving forward on the maintenance. Very professional, friendly, and informative! Would highly recommend getting your car serviced here.
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September 2023 by Camden Alcorn
Fantasic and quick service! I had an easy fix and they got me in quick, took care of the problem, and didn't even charge! I will happily be returning here with any problems I have.Services: Auto water leak repair
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June 2023 by Tristan S.
HRS is the closest thing that I have found to the perfect auto repair shop.Since I found them I have gotten new tires, had an engine replaced, and a bunch of different things in between as I got two under-maintained vehicles back into shape. Their work is excellent, timely, and thorough; I needed it to be after some problems had been neglected or missed by prior mechanics. (HRS inspections come with pictures!) Both of my vehicles are in phenomenally better shape now and none of the issues that the team at HRS have tacked have come back up after heavy use.The truth is my repairs did take quite a bit of time… only because it took most of that time for parts to arrive. And once again the HRS team shines: Whether waiting for a new exhaust system because mine fell off or trying to figure out how the supplier lost an entire engine (???), they communicate very well. Zach gets the gold star, but I suspect any HRS location will will be staffed with a great team. Every time something came up or HRS received an update concerning my repair, I have been notified; everything that that they knew, they told me. This was especially appreciated when they had removed the old engine and their supplier admitted that the new one had disappeared. Even more-so when another 3rd party had oversold on the final part for the same repair and told HRS they weren't getting one. I hope my experience isn't common, but I know firsthand that the HRS team will go above and beyond to do what they can to make it right.For all this service, they still charge competitively. I've been to a couple of mechanics nearby and recently had some work done by AAA and even with the membership discount, it didn't beat HRS.All in all, it's a very pleasant experience working them; they have great people, a nice space, and do reliable work. I've had to move about 150 miles away recently; I don't think they are the only auto repair shop that I can trust in 150 miles, but I have my work cut out for me trying to find a closer one that meets the bar that HRS set. I have even taken my vehicles back to HRS multiple times despite the distance.That's the quality service that you get if you go to HRS.Services: Exhaust
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May 2023 by Anthony Shelton
From the get-go, my experience was very professional with home-town hospitality! They even came to my home to jump my vehicle at no charge.The staff very courteous of my unique needs and didn’t pressure me with add-on services. Each person I encountered from receptionist to owner were very friendly. They put the customer first and treated me as they would like to be treated if they were in my shoes. After, I had my battery replaced, I returned for an oil change. I will continue to bring my car to them for all my maintenance needs!Services: Battery
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April 2023 by Timothy May
Well, my wife and daughter was traveling visiting college in the area of HRS. They stay over night and they were getting ready to leave for the next school in the morning . My wife called and said her car didn’t start. I call my insurance road side and they couldn’t find a person to help. While I was on the phone with insurance company for over an hour. I search close shop I the area, I have worked in the car repair industry for many years. I took a look at their reviews and decide to call them. Laurie answer the phone, I explained that my family is stuck there from out of town and are 3 minutes from their shop, I knew they had appts, and were busy, I asked if there was anyway to help my wife and daughter get back on the road. I asked if they use a tow company to tow to them or can check the car. They made arrangements to get to my wife and daughter pretty quickly, they also communicated to myself in michigan. They got the car in pretty quickly, looked at the car, gave me the diagnosis and fixed the car quickly to get my family back on the road. They were kind , considerate, had compassion. They went out of their way to help my family. I truly appreciate them and give them much praise. The car needed a new battery and alternator. They got the parts quickly and the tech fixed it quickly, communicating to me along the way. The auto tech went out of his way to answer any question I had. I highly recommend their service and shop. If I am back in the area, this is who I would use. Thank you to team at HRS auto.Services: Auto battery replacement
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April 2023 by Lee Adams
Took my truck in for an alignment after I bought new tires, now that I’ve put a couple of months on my truck it’s clear they didn’t do anything for the alignment, my front tire are showing excessive wear on the insides. I’d be willing to bet they didn’t touch my truck.
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April 2023 by Holly Amoah-Mensah
Very great auto shop! They were able to get the part they needed over night and we had the car back sooner than expected! No problems!Service: Auto maintenance
