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October 2023 by Willa Elswick
Friendly people and try to answer questions about their services.
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November 2022 by Mona Boyd
They will always take care of you and any problem you may have..From helping you with a scam to letting you know any day of the week your balance or letting you know if someone is trying to take advantage of you.They care about there people first and foremost.. COMMUNITY TRUST CARE ABOUT YOU FIRST AND TAKE CARE OF ANY PROBLEM YOU MAY HAVE...TRUST THEM FIRST ..CUMMNITY TRUST BANK ? A BRAND NEW ATM, ?..???
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October 2021 by Randy Williams
Best bank in Winchester and surrounding counties especially the downtown office the ladies in the drive thru are the best. Online banking is superb.
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August 2021 by Wendy Kracke
Be ,m. ,,,w6
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May 2021 by John F
Had 3 delays and reschedules in closing a simple mortgage transaction. The VP blamed underwriting but 3 of the delays were because he was so slow in scheduling of everything. Nearly backed out of selling the house to their customers. It was like they didn't care about the business.
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May 2020 by Charade
Best bank in town. Friendly and caring staff ❤
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March 2020 by Jean Gentry
In my experience, this bank is terrible. When my stepfather passed, my mother went in to try and get some information on how to handle things and they treated her badly. They told her things that was not factual. They allowed another third party to come in take control of their finances that did not have a document signed by a judge, which in essence left my mother homeless. They handled her like she was nobody. I have named them in a formal complaint to the Governor and am seeking a new attorney to further look into their role in this matter. Beware of who you let handle your finances.
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February 2020 by Lashae C.
STAY AWAY. Worst bank I've ever dealt with. I've lost so much money with them. They've caused me more trouble than anything. They ALWAYS ignored my calls and give excuses as to why they can't answer the call or answer a question. They've done things to my mortgage that is not in my loan agreement and I'm having a horrible time getting straightened out. They will put overdraft charges in your account for weeks prior even when you cover the overdraft same day. Worst customer service I've ever had in my life. After three years of giving them chance after chance I'm taking my business elsewhere although I'm still having to deal with them over my mortgage and still being ignored
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July 2017 by Teresa Eubanks
Nice staff
