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September 2021 by Jami Hayes Elam
I picked up a Kroger pickup order today (09/30/21) in Winchester at around 4pm and the woman working was so kind and helpful! I didn’t catch her name but she had beautiful curly brown hair. I really appreciated her patience and kindness today.
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September 2021 by Diana W.
Horrible here today. One side of the self checkouts are closed down. Every line has people at least 5 deep. If you are going to do away with in person checkers for goodness sake make sure the self checkouts are working
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June 2021 by Richard Freeman
Great place. All kinds of fresh naked produce…. Meat section was very large. Just a great place too get your food on
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April 2021 by David G.
Kroger is always better than Walmart. I like the layout better. And the Kroger branded items are almost always tasty and high quality.
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December 2020 by bradwN9107IR
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
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December 2020 by brad-weekndadventure
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
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September 2020 by Barry Warfield
Poor service, only 1 slow checkout lane open and poorly dressed employees!
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September 2020 by Cassie G.
Kroger also has amazing deals. I like buying their 6 pack of Ale 8 in plastic bottles because they're usually on sale 4/$11. The staff are friendly and attentive. The checkout was quick today.
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July 2020 by Keturah Shelton-Prophet
Be nice if they could control the people in there not wearing masks. Richmond Rd. Kroger was on point. This store lacks management skills.
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May 2020 by Jonah C.
I am writing this letter following my pick up a few days ago. I did a click list. My expectations were accurate items placed in my bags, fresh quality, and items not damaged. I also expected for longer wait time and out of stock items due to pandemic. I had these expectations because these items are personal needs for my family and I experienced good service in the past. I understand due to the time we are in that all items will not be available so I did receive most items correctly but my items were damaged due to carelessness. My bread was bagged with my juice and my chips were bagged with canned goods. Also, I received bologna with mold on the inside of the package and I ordered a large can of green beans and it was substituted for one small can. I received substitution for out of stock items as well. There was a standard gap between Kroger understanding my expectations and the service design. The click list service design has flaws and employees seem uninterested in doing that service to the best of their ability. My recommendation to the click list service is to better train your employees to be more aware and care about the work they are putting in. Train employees on how to properly bag grocery items and stay on them until they get into a habit of properly bagging items. Have your employees to take pride in making the customer happy! I am not upset but I just know the potential that your employees have and I want Kroger expound on that potential.
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April 2020 by Jeannette Chrisley
In the midst of the pandemic:
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April 2020 by Kim Redmon Flannery
Wow!!! What a great job this store and their employees are doing! Was really nervous about going to the grocery. Hadn’t been in 3 weeks. They made it much better. Cleaning and staying their distance. Thank you for working so hard to help keep us safe!
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March 2020 by Jim N.
With the coronovirus advisories to avoid crowds, this week I tried two Kroger offerings that were new to me: (1) pick up ordering and (2) home delivery. They both worked great. For the pickup, my only problem was finding the pickup spot (it's behind the pharmacy pickup window....on the south wall of the building); the clerk delivered the bags to my car and gave me a receipt clearly denoting what was there and what was out of stock. Good service! Only added cost would have been approx $5 but waived for first few orders. For the delivery, the system sent me status when the picking began, updated on every item not in stock and offered substitutes for my response. Actual delivery was within 15 minutes of my request and very pleasant delivery person. Only added cost was approx $9 for pick and deliver. These are two excellent services and others should try....especially if you're ill, homebound, or if you're trapped in a pandemic!
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February 2020 by Paul Mateyoke
Always fresh!
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January 2020 by M F.
I do like our remodeled Kroger Store. What I do not like is the self checkout! Give me a discount if you expect me to check AND bag my own groceries. I realize its a trend everywhere but in my opinion its bad for cashiers. Just another way to eliminate jobs! Like I said, give me a discount, 5% would be nice, especially since they eliminated the senior citizens discount. Thanks for nothing Kroger Corporate! I have switched about 75% of my business to Walmart because they are 10 to 20 percent cheaper!