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September 2021 by Diana W.
Horrible here today. One side of the self checkouts are closed down. Every line has people at least 5 deep. If you are going to do away with in person checkers for goodness sake make sure the self checkouts are working
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April 2021 by David G.
Kroger is always better than Walmart. I like the layout better. And the Kroger branded items are almost always tasty and high quality.
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June 2020 by M F.
I do like our remodeled Kroger Store. What I do not like is the self checkout! Give me a discount if you expect me to check AND bag my own groceries. I realize its a trend everywhere but in my opinion its bad for cashiers. Just another way to eliminate jobs! Like I said, give me a discount, 5% would be nice, especially since they eliminated the senior citizens discount. Thanks for nothing Kroger Corporate! I have switched about 75% of my business to Walmart because they are 10 to 20 percent cheaper!
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May 2020 by Jonah C.
I am writing this letter following my pick up a few days ago. I did a click list. My expectations were accurate items placed in my bags, fresh quality, and items not damaged. I also expected for longer wait time and out of stock items due to pandemic. I had these expectations because these items are personal needs for my family and I experienced good service in the past. I understand due to the time we are in that all items will not be available so I did receive most items correctly but my items were damaged due to carelessness. My bread was bagged with my juice and my chips were bagged with canned goods. Also, I received bologna with mold on the inside of the package and I ordered a large can of green beans and it was substituted for one small can. I received substitution for out of stock items as well. There was a standard gap between Kroger understanding my expectations and the service design. The click list service design has flaws and employees seem uninterested in doing that service to the best of their ability. My recommendation to the click list service is to better train your employees to be more aware and care about the work they are putting in. Train employees on how to properly bag grocery items and stay on them until they get into a habit of properly bagging items. Have your employees to take pride in making the customer happy! I am not upset but I just know the potential that your employees have and I want Kroger expound on that potential.
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March 2020 by Jim N.
With the coronovirus advisories to avoid crowds, this week I tried two Kroger offerings that were new to me: (1) pick up ordering and (2) home delivery. They both worked great. For the pickup, my only problem was finding the pickup spot (it's behind the pharmacy pickup window....on the south wall of the building); the clerk delivered the bags to my car and gave me a receipt clearly denoting what was there and what was out of stock. Good service! Only added cost would have been approx $5 but waived for first few orders. For the delivery, the system sent me status when the picking began, updated on every item not in stock and offered substitutes for my response. Actual delivery was within 15 minutes of my request and very pleasant delivery person. Only added cost was approx $9 for pick and deliver. These are two excellent services and others should try....especially if you're ill, homebound, or if you're trapped in a pandemic!
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January 2020 by Cristy G.
This Kroger was recently remodeled! They made it bigger and reorganized many things. Although it was recently redone, I feel like it's not that tidy.
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October 2019 by Heather P.
Love me some Kroger! It's my grocery store of choice. When I stay at my parents' house in Winchester, I find myself here every time. I always check the weekly sale and make my list based on what's on sale. The deli cheese is usually something that I buy here, regardless if it's on sale or not though. Maybe it has something to do with the setup of this location, since the deli options are near the entrance, I gravitate to it. The deli bacon is also a favorite of mine. No packaged bacon compares to the thick sliced of the maple or pepper covered deli bacon that they sell at Kroger. Try it... thank me later. Make sure that you sign up for a Kroger Plus card. You have to have it in order to get the sale prices. If you're like me though, you might hate keeping up with a rewards card. No worries though, you can register on the app and access it each time there after, via the app. All of the staff that I've encountered here have been friendly. I've come to expect that in Winchester though. True southern hospitality all around Winchester.
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May 2019 by Pam D.
It is really hard to find to find items. It is not as clean as it used to be. The fruit never looks fresh. Also need more check out lanes open. Some people don't like using the self check outs.
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September 2018 by Gary A.
Went in to exchange my propane cylinder.walked in went straight to check out. Paid went outside exchange cylinder. Took less 5min..Great service..
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January 2018 by Lauren T.
Kroger is the best grocery store for health conscious people. It's also a lot less crowded. I've never had to wait behind more than one person in line because they make sure to open new lanes when it's busy. Friendly, knowledgeable staff that always offers to help you with your groceries after check-out. The only reason for four stars is that sometimes I take produce home and it wasn't fresh and goes bad really quick.
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July 2017 by Jennifer S.
Worst Kroger I've visited. Parking is ok. The products they carry are ok. However, they are usually out of stock of things, so more than one trip required per week. The meat department is great and employees are helpful. The other employees are often unhelpful and some are rude.
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November 2016 by David B.
Great store. Very clean, and friendly people. This is my preferred store in our area. Sign up for the rewards and save money when using their Kroger Fuel Center right next door.
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October 2016 by Chrissy R.
These idiots tried to say that the check my husband was trying to cash was the wrong amount. I have never heard of such a thing in my life. If they know so much then why didnt they tell him what the amount was suppose to be? Ignorant ppl. They will never get my business again at any location.
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October 2016 by Alicia S.
I really like this Kroger, it's one of the biggest I've ever been to and the people are always friendly and willing to help you find what you need. The prices are great.
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February 2016 by Joshua B.
Probably one of the best krogers I've shopped at! It is a smaller/older location and that is perfect for me! I go to krogers to get groceries and not to shop for my next bedroom set or new throw blankets lol!! But like I said, it is on the smaller side so it might not have everything you dream of but I have never once had to go to a different store to get something I couldn't find there... All of the employees are always very friendly and went out of there way to get my son a cookie (actually opened a box of cookies to give him one like they do at the bigger stores lol) from a box that hadn't even been opened yet! It has that small town feel to it and I love that!!!!
