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November 2023 by Kate R.
Sadly, I have to agree with many of the other reviewers. I have enjoyed this car wash for many years when it was still Super Shine and was a very loyal customer. I enjoyed the monthly membership at a reasonable price. There were always multiple workers at the site that could assist or answer questions. Since transitioning to Zips, I would arrive at the car wash only to have it closed during normal business hours. If they were open, there would only be one person working and attempting to direct cars, as well as their other duties. This meant that if I needed assistance, I would often have to wait awhile before someone would show up to help (if they ever did), or I would have to wait outside the car wash until the attendant recognized that I was there to be directed in. As others have mentioned, there was also the broken vacuums and lack of towels/spray for cleaning windows. But what really did me in was that they increased my monthly membership price without informing me that this would happen. I can put up with a lot of issues, but the lack of quality and customer service has made me seek services elsewhere.
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November 2023 by Angela Dunn
Used to be good now they are complete trash. Nothing ever works, vacuums broken, no towels, no one pre scrubs your vehicle. Go across the street to the new car wash. Hopefully this place goes out of business soon. They are robbing people of a “car wash” with such piss poor customer service.
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November 2023 by Marcus Pooler
At first the service was great.... but they close early, open late, randomly close in the middle of the day. They stopped repairing their vacuums. With competition opening across the street, I thought they would step it up. NOPE! I'm parked out front on a Saturday morning when they should be open, but CLOSED. It's like they gave up. Disappointed ?
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November 2023 by Amy S.
Signed up with a $10 promotion for the first month and was told I could cancel at any time. Found out that this location can't be accessed from the online website. I spent 6 days trying to get it canceled, emailing customer service, but didn't receive a response until I was charged $45. I was then promptly told that they would not refund my money that you had to give at least a 7-Day advance notice which was NOT DISCLOSED ANYWHERE!! I I'm livid. And they're simply stealing from their customers. I promise this review as well as disputing the charge with my bank, which I'm in the middle of doing. You cannot have my business with no customer service and this type of"policy". The customer is clearly not right here and they could care less!!
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October 2023 by Dustin H.
Nothing ever works. Pressure washer to get bugs off front of vehicle. Matt washer been broken for three weeks now. This place sux ass and I'm sorry for the language but for $50 bucks a month I don't see them staying open for much longer. Especially with Tidalwave opening across the street. I will be canceling my membership effective immediately.
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October 2023 by Susan Rice
Highly Disappointed! I was a monthly member of Super Shine before Zips bought them out. The quality and cleanliness of this place is very poor. I have to run my car through at least 2x to get it clean. The dryer is worthless and I have to wipe it down myself — which is another issue! The towels are not dried properly and have a mildew smell to them. My hands smell like mildew if I use it before I realize the odor. Beyond that, the vacuums are always clogged and/or not working. There is a new car wash opening very soon. Zips will be lucky to have anyone go through their establishment after they open. Its a shame that they put so much money into what was once a thriving business and have completely let it go to pot! If it were possible, I would give them a 0 star review.
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September 2023 by Jeff Wells
Carwash has steadily declined. My last few washes they did not pre-spray at all. Often out of towels and just not a good wash. Try to call to cancel membership and conveniently goes to voicemail and usually only 1 worker so cannot get help inside. Just as a follow up, nothing has changed over the past several weeks. Still cannot get my membership cancelled and if you call the phone number, it goes directly to voicemail. Next step will be to file a claim with the Better Business Bureau. This is completely unacceptable. Zero improvement
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August 2023 by Tim C.
ripped my sons light at off the Jeep. was told no fault but they program what brushes activate during a was and a light bar should never had a top brush programmed. can't tell me it's not their fault. damaged paint on door and top. took a chunk out of door. piss poor decision by them to refuse claim and they don't even get vehicles clean. shame on zips.
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August 2023 by Marty F.
You're lucky to get a car wash considering it's broke down half the time or not enough staff to run it. Paying a monthly fee of $40 a month just to get a few washes, when it's actually running, is unacceptable. And yet the company doesn't offer any type of partial refund. Poorly run business
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August 2023 by Jim K.
My Zip's account has been $25 for two cars for multiple years, it appears now that they have doubled the price and did not mention it just charge me more in my car very unacceptable termination is in their future.
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July 2023 by Kristen Johnson
Went here today took two washes to get half way clean didn't get clean at all and used the carpet cleaner for my mats and it left a huge spot that I am hoping I can get out will not be back
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July 2023 by Lewis Keller
Took my car through several times did well each time first time taking my jeep through and the roller turned to Earley damaged the back end of my vehicle still waiting for response rating may change
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July 2023 by Becky D.
This location went extremely downhill compared to prior owner/ franchise by another name. Most vacuums are broke , supplies sparse, & few workers. I plan to cancel monthly membership which I've carried for 3 years
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June 2023 by David Crowe
I was a member of super shine before zips and loved it. I got a membership with zips when they took over and totally different. My truck is never clean and I have to go straight to wiping it before it drys. My wheels are never clean, my mirrors. Over half of the vacuums haven’t worked in weeks and the workers don’t even pre wash your vehicle anymore. I believe after multiple times of being disappointed and still giving it a chance I deserve a reimbursement.Service: Vacuuming
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June 2023 by Steven Derome
Moved here in December and I have to say for the only car wash with convenient hours in town close to the higher end neighborhoods this place is HIGHLY DISSATISFYING. The wash is down atleast 1-3 times EVERY WEEK without fail, only ever 1 person working, and they never spray the bug cleaner on the car. No pre wash power gun or anything. Don’t put mirrors in, absolutely 0 customer service. I’m s this worth my membership fee? No, not it’s definitely not. Look elsewhere if you want quality and valueEdit: here again on Monday June 26th at 9am and suprise suprise it’s closed again lol
