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March 2025 by Derrick Johnson
Yall becareful with the deals thay have thay will Screw you over I got a new phone and put my old new on the new phone so I got the old phone payed off I had and the new number on the old phone and I can’t turn the old phone off to the new phone payed for so I got to leave a plan on the old phone I don’t use to my new phone is payed off so I’m paying for a plan on phone I don’t use and I can’t sale it old phone I got Screwed over big time I’m thinking about leaving AT&T DIRECTVi left them thy suck now the phone part is messing people over big time
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February 2025 by Omar Warrayat
They have the worst customer service no body help
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February 2025 by Eric Lim
The staff and manager were uncivil and aggressive when I visited this store at 1100 am on February 17, 2025.
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February 2025 by Meagan Hewitt
Very rude customer service and will never go back!
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January 2025 by Chad Erwin
The service was horrible worst service I’ve been apart of and we where coming over from Verizon which makes it even worse, totally regretting my discussion she rushed us out the door because she was suppose to go home two hrs prior. We didn’t ask to be put with this women now our phones don’t work right
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December 2024 by Brock Wix
Roy “attempted” to help me upgrade my phone. He told me anything I wanted to hear in order to make the sale. Told me that a promotion was available for my phone that was not, and took a payment. Didn’t learn until the next day that he lied, and he was not there to be held responsible. He also pushed and pushed as hard as he could to sell me on fiber optic home Internet service and assured me it was free with no contract, I could cancel in 6 months and never pay a dollar. Also learned the next day it was a lie. Cared zero for integrity or service, just pushed for sales and lied his way into one. Needs significantly more training before being allowed to sale AT&T products. Should have never made it to the sales floor. Do not buy from or trust ROY at this location.
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November 2024 by Edgar Arnold
Very unsatisfied we went to the store for an upgrade and was lied too about how much the next bill was gonna be just for them to make a sale
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September 2024 by Bryan P
Both times I've been to this store they have either messed my phone up or submitted a credit for a phone that I haven't fully authorized. Go to the one in Pineville. They are much more helpful. This place will steal your phone. I'd give zero stars if I could.
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June 2024 by Dana Guillory
If I could give negative stars I would. I pay extra to upgrade early. They refused to upgrade the phone because of a TINY scratch. Called customer service showed them the scratch and they upgraded it no problem.
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June 2024 by Haley Morgan
Nate, the salesman was so very helpful and kind. I enjoyed doing business with him and AT&T. He was very confident in his job and getting me the best plan possible. Service was great and fast. Definitely will be doing all my business with AT&T on mcauthur dr.
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May 2024 by Johnique Williams
Terrica needs customer service etiquette training.
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May 2024 by Sheree Myers
Amazing service!
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May 2024 by Melissa S
Went to Best Buy to get a new phone. We assumed they would transfer the phone, but apparently that required a separate appointment. We decided to go to AT&T instead. The employees here set my mom's phone up quick and we were able to get a screen protector and case. Were in and out in a little over 30 min.
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May 2024 by Mango Heyoka
Monique was very helpful and was so patient with me. I would want her as my rep every time I visit.
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April 2024 by Marilyn Manning
Nathan the sale representative was professional and enthusiastic.I enjoyed talking him?
