-
February 2024 by EPILEF PIPE
Bad service the reservation on line not is the same in the pick-up office..
-
January 2024 by Gary Kennon
Got there, they didn t have the car.
-
October 2023 by Ryan Polcar
My travel plans changed at the last minute and I ended up without a vehicle. Trevor was able to get me into a brand new van right before closing. He was also very courteous, polite, and thorough. Thank you!
-
September 2023 by Melissa Purvis
Wow! Can I just say what an Amazing experience! Heather and Trevor are at the top of their game in customer service! Thank y'all for your help! They are very helpful and sweet. And they're able to answer any questions you may have. Thanks again! ?
-
August 2023 by tiffany Ford
Trevor was rude, unhelpful, took his previous time doing everything jus like noone was waiting in that office. Let the phone ring & ring, & ring. I WILL NEVER DEAL WITH HIM AGAIN IF I CAN AVOID IT!!!
-
July 2023 by Kacie Martin
Although they were very friendly, I believe they dropped the ball when it came to my rental. My vehicle entered the shop the first week of June, and my insurance company set up the rental they were covering through enterprise(on sterx rd.) They called to confirm my reservation several times (Once back to back) and each time I asked if the rental would be an SUV. I was told everytime that it would be but they couldn't gurantee what brand it would be. I told them I didn't mind the brand as long as it was an SUV. When I arrived to pick up my rental, they had a full sized truck ready for me. I told the gentleman then that when I spoke to them the day before they assured me it'd be in an SUV (I'm not familiar with driving something so large) He apologized but said there was nothing else and that they would try to get me an SUV to swap me into from another location. I relunctantly took the truck. more than a month has passed and i'm still in the truck! They never called on their own with any update. I've reached out several times to see about swapping because I could clearly see several vehicles being returned to their location but not one call. I told them I would even take a sedan if possible, and nothing. I will never recommend them to anyone or use them again if I can help it! Worst experience ever. Will be letting my insurance rep know as well in hopes they'll use a different rental service for their customers.
-
July 2023 by Diamond Sullivan
Ms.Heather needs training . A lot wrong information was giving . Wrong chargers I let slide also horrible customer service.
-
May 2023 by Virgo Veal
I received my rental(truck) on March 27, upon receiving the the rental I asked them to give me something smaller...they promised they was called when something smaller available its now May 19 and I'm still driving a truck ??????????????????????????????
-
February 2023 by L.A.M. None
Love the people at this location. Super professional and super kind
-
February 2023 by Jason Arendt
Staff was able to take care of my family very quickly and was extremely helpful
-
December 2022 by Clifton Turner
It has been my experience even with a confirmation # you have a 50% chance they have a car for you to rent.
-
November 2022 by cam
They don’t answer the phone, not on the day of your rental nor on the day of drop off. I had to call a different enterprise to drop my car off. I stayed waiting on the phone for over 40 min. The day I picked my car up both employees just let the phone ring over and over. What’s the point of having this enterprise open if I have to call a different enterprise to take care of things.
-
October 2022 by Crystal Firmin
Very friendly, fast service! Brenden Hoof did an excellent job making sure this experience was seamless. Thanks!
-
August 2022 by Vrdub_25 Williams
If I can give it a zero I would. First we made a reservation for a 15 passenger transit van,then they gave us our reservation number to which we get there and the man was tryna look up the reservation number and couldn’t find it. Then told us they don’t carry those kind of vehicles. Why give us a reservation number if you knew you didn’t carry those vans in the first place. Then cancel our reservation when we leave and didn’t tell us. I wouldn’t recommend them to nobody.
-
July 2022 by Jeff Hackman
Had a reservation and just showed up and they have no cars. Seriously a rental car company with no cars is ridiculous and with a reservation.No information to help out and do anything just have no cars and walks away.
