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February 2024 by Marion M.
This location should not have a star at all!! I made a reservation and when I got there the manager told me he was about to call me with this smirk on his face. Mind you my reservation was at 3:30 and it a little after 3. He proceeded to tell me he had no cars available. He told me he had a 15 passenger van available. The agent took my info and credit card info and then told me he was going to get the car ready. He and the manager disappear and come back 2 minutes later to tell me he can't rent me the car because there was a recall. I told him the agent just took my credit card and told me he was going to get the car. The manager then tells me he didn't charge my card... This manager is so nasty and has the personality of a rock!! Then the manager and the 2 other agent walked toward the back and start laughing and whispering like kids on a playground! Very unprofessional!!4 people walked in after me and picked up a car.. I called enterprise and customer service told me that there are cars available. This is the worst experience I have ever had at enterprise. He wouldnt even offer to call the other location to check to see if there is a car available. I will never go back there again..
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February 2024 by jeffrey hataway
Vey quick and easy process. Friendly and professional staff. I’ve used the location several times now and have never had any issues.
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January 2024 by Clyde Martin
The assistant manager was very professional n helpful
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January 2024 by lartressa hamilton
Staff is very professional,fast and friendly environment. Service is awesome, very wrll groomed, establishment is immaculate, they do their best to please there customers.I been renting from Enterprise for years and I would never go anywhere else. LOVE EVERYTHING ABOUT THE SERVICES I RECEIVE. EXCELLENT SERVICE!!!!!!
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January 2024 by Alex Madrigal
Enterprise Rent-A-Car on MacArthur Drive is AMAZING. Tim carries and executes a high level of customer service. He’s top notch and very professional. The staff is very friendly and provides clear communication. They go ABOVE & BEYOND to help assist the needs of their guest! Thanks for making my experiences and travels GREAT & SAFE!
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January 2024 by Toni Johnson
Very professional staff! Rentals are quick and easy. Tim and Trevor are the BEST!!
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December 2023 by Lachasity Sword
Great love the staff especially Tim, very patient and ready to assist !!
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December 2023 by Jennifer H.
I came here for an exchange and they actually had availability which is rare in my experience. Trevor was awesome in assisting me in getting this done in a timely manner.
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November 2023 by Martin Cromwell
They will lie saying they don’t have any cars available when they do. Call in and speak to a booking agent. If they are caught lying they will be reported. After I called they magically had additional cars to rent.
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November 2023 by Martin C.
They will lie saying they don't have any cars available when they do. Call in and speak to a booking agent. If they are caught lying they will be reported. After I called they magically had additional cars to rent.
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September 2023 by Christian Starr
This location was absolutely amazing. Loved the service. This will be where we rent from now on
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August 2023 by Andrew Peppers
Not good. They tell you they have cars available and then when you show up of course they have nothing
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August 2023 by Kim H.
Been renting for 3 years straight, prices are outrageous. Local manager has lied several times to me and I have documentation to prove it. Charged my credit card for an additional week before the current week was even up and I had told a worker 2 days prior I was returning the vehicle. Area manager is not responding to messages either. I have tried reaching out to Branch manager and area manager and no response from area manager and branch manager isn't concerned at all . Do business elsewhere.
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July 2023 by Betty White
I have 2 daughters who have done recent business there and there service socks. If you put in for a car ahead of time and you go to pick it up and they tell you they don't have a vehicle for you because someone didn't turn in a vehicle on time and they do NOTHING at all to help fix the situation and act like it's not there problem it's yours I refuse to do business with a company like that PERIOD
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June 2023 by Nookie Ham
I'd like to say that I have never been dissatisfied with the service that I have received from the agents at Enterprise on MacArthur Dr. in Alexandria, La. I was very pleased with the service that I received from KERI THOMAS. She was polite, knowledgeable of company information, and she was multitasking with no mistakes or disappointed customers. Being able to complete 3 families in a 30 minute interval, is exceptional. They all worked together well.
