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January 2024 by Quade LeBoeuf
From the moment my vehicle got dropped off George Hauk’s Automotive took care of me. Hands down the best experience at an automotive repair shop. They were communicative and always transparent with me from the start. As long as they’re around I will continue to do business here.
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November 2023 by Travis P
Good service, had tires replaced and brakes checked. Will be back.
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October 2023 by Jim Ligon
Good work. Fair pricing. Not cheap but fair
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September 2023 by Linh Bui
I was recommended by a retire vet since I just move here. Those guys are really amazing. Glad I tried and for sure recommend. Best in town with price and very professional. I wouldn't let anyone else in Alexandria touch my car beside them. Plus the price is fair. Don't believe me call around for your quote before trying hawk. Thanks me later
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August 2023 by Shawn Sargent
So I wanted to start off that I have used them in the oast and nobody else since then. I brought my telluride in for an alignment yesterday and they also called later that day that I needed another part fixed in order for the alignment and I said okay. Long story short I get a call today about one of my tires having 7 holes which shocked me and do not know how. I was upset because I'm a single mother and didn't have money thoses tires was just out on the day before I brought the car and was not driven until I brought it to them. The mechanic guy got on the phone accused me of my car being in the ditch just because it was dirt on the tires over talked me when I was trying to explain to him that the tires have been sitting in my yard for 3 months I had rims on my car before i put my factory tires back on and that I had waterslide in my yard alot so being wet nd sitting on grass and dirt that's why. He tells me he does not have time for this he has work to do I asked for a manager he say he wasn't here and hung up. I was really upset and just wanted my car. The owner George called me hisself once he heard what happen explain everything to me he listen to me, he showed sympathy didn't over talk me or nothing. That's all I asked for listen to me and not being accused because he assumed something else. Mr George was very comforting and understanding also explain to me more of what can happen with tires took his time on the phone with me did not rush. He even had them take care of the lights that's was on the dash for me without charging. This is the kind of person you need owner that cares about his business and his customers. He did explain that the mechanic shouldn't be on the phone and everything. I really appreciate Mr George for calling me talking to me and handling so very well before I end up giving 1 star review. I will definitely use you again and appreciate your time Mr George. Thank you for all you do and your help with the horrible situation that was turned around to a wonderful and better feeling situation.
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July 2023 by Denise Handy
George and Shawnee are the BEST!! I have ALWAYS had wonderful service there!! They are Very helpful and caring!! So thank you!! And those two girls at the front are always ready to go the extra mile!!
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June 2023 by Patrick Coleman
They diagnosed the problem and took care of it..the timing that was stated was off. But the work was superb...
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June 2023 by collin
Wonderful staff and been a long time since was last in there but always been easy to talk to and deal with. Good shop to get work done on your vehicle.
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April 2023 by V Balatron
Amazing customer service, receptionists were so kind and very knowledgeable. Great work done on car, and fair pricing. Even when they were really busy they were able to lete know how long it'd be, estimated pricing, and tell me what it seemed like was wrong based off just a description. Gave me a 12 month warranty in case it had any more issues.
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March 2023 by Barkley “BarkelsLifts” Darbonne
I've been having trouble with my Mazda 3's brake system since I got it. I got tired of going for cheap work. Decided to go all in on the best. Quality costs good money. Don't be cheap like I was. Pay for the best to get it done. I'm glad I did.
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January 2023 by Patrick Kilian
I worked for George for almost a year. He was always fair to the customer and we always look thoroughly at the vehichles before letting the customer know what was wrong. I always noticed that the people who were unhappy were also the ones that were impatient and did not understand how a busy business like theirs operates so they assume things that are completely the opposite of the truth. They are a great shop with very experienced guys. It's best to just let the process take its course and you'll be happy.
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November 2022 by Montae Tyler
They ok. Great customer service
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September 2022 by Linda Burns
We always go to Hauk's for our tires. They had to get the tires for my Hyundaifrom across town so we had a couple hours wait. Very polite and the waiting room is also nice. When finished checkout was fast.
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September 2022 by Mason Nugent
I DO NOT recommend this place unless you are knowledgeable about cars and can hold them accountable. Seriously overcharged me for spark plugs, and ground down my engine so badly that I had to take it elsewhere within a week to get it repaired from the $1000 “repair” Hauks claimed to have performed. Charged me for a plenum gasket that wasn’t replaced (the main issue they said they were fixing.) My old plenum gasket had been put back in the engine backwards. Missed several screws when finishing, left an old fuel injector just dangling in my engine, and did not secure another of the fuel injectors into the engine at all. One of the expensive spark plugs they apparently gave me has already gone out. Incredibly poor work, I wish I had known better before bringing my vehicle here. I am shocked by just how much they were able to screw me over.
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July 2022 by cody austell
This is the best mechanic shop in Alexandria.I usually drop my vehicle off.They usually diagnose your vehicle in a few hours and always, and I mean always, call you with a quote before ever doing any work. They tell you what the problem(s) are and go over the cost with you. You then have the option to have them do the repair or pay the diagnosis fee.Hands down the best, most honest shop in the area
