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November 2023 by Annie Edwards
I was very satisfied with the service team, the time it took to complete the work that was needed on my truck. They explained to me what they did, and why. I'll be there for my next vehicle service check up.
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September 2023 by Brooke Babin
Brandon Wilson helped so much!!! Not only was it 10/10 car service but 10/10 Good Samaritan service… if that even makes sense. He was very nice and so so helpful! Definitely recommend- 5 stars for sure!
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September 2023 by M. Michelle Dial
Dedicated Diesel Technicians. They found what was wrong and fixed it without charging me for the packaging the screws and nuts came in.
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September 2023 by Kelsie Huebner
Slowest service ever! Had an apt at 1pm car wasn’t taken back until 1:15 then was told wait time was a little over and hour. Apt ending up taking 4 HOURS with no one giving me an update about the oil change lane being delayed. Or that quick lane wasn’t by appointment and was first come first serve. Wasn’t given any updates until I asked and was told it would be another 30min. Ridiculous!!
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August 2023 by Jeff Burns Designs
Robert Alexander did a great job working with me on locating my vehicle, adding the requested upgrades and had the truck ready in no time. I was at the dealership maybe 30 minutes. Great sales and service experience!
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August 2023 by Chris
While Traveling cross country my Expedition needed an oil change. Exceptional service was provided, with detailed updates from the staff and quick service. Nothing but great things to say while passing through Alexandria, LA.
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July 2023 by Laura J.
I brought my car in for a simple, routine oil change and, as part of an inspection to determine if any other services were required, I was informed that 3 out of my 4 tires needed replacement. The price I was quoted was over $700, which is very high, so I elected to take the car to other mechanics for a second opinion. I was told by two different professionals that the tires are not in need of replacement, therefore I am deeply disappointed in the Ford dealership for attempting to scam and bleed money from an innocent patron.
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July 2023 by John Lucas
Our 2022 Maverick has only been service at Hixson. Since they only use OEM parts and fluids, our vehicle will always be under manufacture warranty.
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July 2023 by Elijah Spriggins
Appointment was scheduled quickly. Problem was diagnosis quickly through test drive and work was performed in a timely manner
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July 2023 by Informal Llama
Truck sat for 5 weeks no one toched it. Didn't run diagnostics or anything on it. No courtesy call at all...When asking for other recommendations employee found the Facebook post and showed it to the manager. Then management refused service because asking for recommendations is rude apparently.
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June 2023 by Casey Strobel
Chuck F. Was amazing to work with. No pressure atmosphere. The dealership was super clean. Easily accessible. The paperwork was no hassle. Finance didn't drag it out. I didn't have to fight off every service offer and haggle in the finance office. Services were offered once and my answer was accepted no questions beyond that.My truck was brought around and was spotless. Chuck took me through all the fancy bells and whistles, every button was explained and every question answered.Thanks for an efficient, timely and pleasurable visit Chuck Fussel
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June 2023 by Nelson Washington
I finally got my vehicle back after a busted hose took three days to fix. The original price agreed on ended up nearly $400 more than I could afford.
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May 2023 by David F
Best service department I have ever dealt with. I have used them twice this year for pretty significant issues that occurred in town, and both issues could have EASILY cost me more money if they were simply trying to run up the bill, which happened at another dealership in BR on an identical issue. They were great!! If I hadn't already ordered my new truck in Baton Rouge I would have ordered it from them just based on my service dept experience. (I prob will next time).
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May 2023 by Collin Potts
Would not recommend using the service department. All the technicians are worried about is how much money they can get out of you so they can make a cut off of it. If it’s simple problems then don’t worry about it and act like nothing is wrong with your vehicle. They definitely never have to worry about earning my business again.
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April 2023 by Terry Best
I bought my New 2022 F-150 truck at Hixson Autoplex and the whole experience was outstanding. If you are in the market for a new car, truck of suv I highly recommend Hixson Autoplex.