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February 2024 by Lil Z.
I tried to go shopping there on Sunday and there were no carts. I don't mean I had to hunt for one. I mean I was one of several people looking everywhere for a cart. Zero in the parking lot, zero in the shopping cart bay inside. To top it off, on my way back to the car I called my husband to tell him about it and some passing by employee must have overheard and shouted at me "So there's no carts, big deal!" Pretty soon Kroger is going to start saying "So there's no customers, big deal!"
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December 2023 by Charlotte Till
Placed an order on November 27th. Shipping label was created on the 28th. Order still has not shipped on December 1st. Asked customer service for an estimate on when my order might actually ship. Was told "maybe Monday" I said I probably won't be ordering from them again if it takes a whole week to ship my items. Items that are in stock by the way. Customer service rep say "that's okay."
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December 2023 by Clark O.
There are some employees that are rude and mean and some are very nice polite people willing to help they have a wide verity of stuff I love the meat department it's very good quality stuff I live in Bunkie we have one store Lyons market and they are high as heck they get over people they are over priced if you are the elderly and have no way to go shopping elsewhere you are screwed so I go to Alexandria to shop and buy stuff I need i save so much money there
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November 2023 by S B
Be sure to check your receipt if you thought you were buying items that were a good deal. Kroger is now being deliberately deceptive with their displays. When I asked about it and told the manager that the display needed to be changed, he said he would.tell corporate but couldn't take it down. He was sorry that I was upset about spending $25 for 4 bags of chips. I returned the chips and went to Sams's and got two huge bags for $9.
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November 2023 by Shee Weltz
My favorite grocery! Friendly staff, great selection and prices.
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September 2023 by MJD3
could find what I wanted, quality or cut of steaks were terrible to me...I don't remember exactly why I left there without buying but I remember not being happy and wasting my time....Walmart for groceries is much better
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September 2023 by Erika W.
I'm a regular customer here because I live two miles away, I'm literally at Kroger every other day between the pharmacy, groceries and sushi bar that my family frequents. I see the same couple of smiling faces, mainly the security guard who works at night and a few baggers. The cashier's are very hit or miss so I usually go self checkout unless I need to purchase cigars for my husband, I am then left no choice but to interact with the strangeness or rudeness that entails, and 75% of time it's one of the other. This evening for example I patiently stood in line behind and instacart employee with three different orders for at least ten minutes. The register being initially used blinked out and we were all told to move to register 3. Several more minutes of waiting and I smiled and made a joke to the cashier that my order of 5 items was an easy one. She never bothered to acknowledge me or even so much as greet me or apologize for the wait or having to move lanes. I was not too concerned except that when I tried to let her know what cigars I needed to order she interrupted me and asked if I was still getting the cinnamon rolls I had left at the end of the counter and I said I was putting them back. She interrupted me again and told me to hand them to her. Third time I tried to tell her that I needed two packs of cigars she walked off with the cinnamon rolls and left me standing there talking to myself. Then she went to get the cigars and commented that was all she had, which I said was fine because that's what I had asked her for but she hadn't bothered listening to me for fear that a box of snack cakes would disappear in the 20 seconds she would need to get the rest of my order. I told her it was very rude to walk away while someone was speaking, especially since I had waited so patiently while she assisted the instacart worker and seemed very friendly with her. For no reason she was impatient and curt with me and even failed to say a word in response when I told her that she was very rude. She's lucky I didn't say it loudly enough so that the other annoyed customers who were piling up behind me could hear. Next time take your smoke break before the 6 pm rush Melanie, because you will be the cause of ppl stopping their spending money at your store bc there are 2 other grocery stores also two miles from my house that also have Starbucks and sushi bars inside.
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September 2023 by MariyaBall N.
bakery lady has no manners aint my fault you have to work on a sunday just hung the phone up soo RUDELY!!!!
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August 2023 by Quanda Bee
Thanks to Associate Tim, with his Greatly Appreciated Customer Service. He made me smile, He has a kind heart to help motivate his fellow co-workers for job well done. Kroger has a good employee??✨✨✨✨
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August 2023 by Christine Stark
Seriously with this store in Alexandria! Went up to the sushi chef (?)Customer: Can you make me a Poke Salad?Employee: A what?Customer: A Poke Salad that is usually premade sitting here?Employee: NoCustomer: Seriously??Employee: Looking off into space, dumbfounded! Thinking do I work here?Customer was me ? Screw this store!
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July 2023 by Meanchey Abi
People here are nice. Our cashier with over 30 years of experience was very helpful. The is clean and have fresh selections.
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July 2023 by MGA *
Great store with great sales! Make sure to download the Kroger app to take advantage of the digital coupons as well!
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May 2023 by J L
Trashy. End of story. No seriously, the employees look filthy, the store is dirty and cluttered. The security guard wears a doo-rag to work! Oh, and he performs manager over-rides on the registers because they are always backed up, and the are never more than 2 cashiers on duty at ANY time. Smells like a frito factory of a filthy Uber from Fresno, CA. Truly the worst Kroger I have ever walked into.
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May 2023 by Katelyn Boudreaux
Pressed the button on the liquor prison to get a bottle of malibu and stood there for 20 minutes waiting for someone to have to give up because no one came. And on my way out passed workers just hanging out talking instead of helping costumers.
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April 2023 by Paul Barbee
It's a good supermarket. They have things that you can expect to find in almost any supermarket.
