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February 2024 by Zakari Richey
Men's bathrooms where terrible.
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February 2024 by Chad Parker
Very clean and the staff was real helpful
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January 2024 by Lacee Walters
Workers are always super friendly and helpful!
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November 2023 by Loren Ryland
Every single time we visit this store, Tony is helpful, patient, and warm.
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November 2023 by Gabrielle Hasley
The tank conditions here are horrible. Most tanks had at least 5 dead fish in them, if not more. The fish that were alive looked like they didn’t have much life left in them. Got three Cory catfish from here and none of them were in good condition when we left the store and they all ended up dying before even making it a day in my tank. Really sad. Hope y’all can get some better care for these fish.
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November 2023 by Anna Marie
I had the worst experience in the Alexandria store I booked an appointment for Saturday at noon upon arrival the groomer Adrian told me I had to wait until Sunday to have my dog groomed although it had been 28 hours since he had his rabies shot updated on Friday once I spoke to a manager Katie she told me to return as the policy is indeed 24 hours(1day) Upon returning I witnessed the groomer Adrian angrily and aggressively refuse to service my animal. I do not know him personally and have never had any dealings with this particular Petco so I was confused by the aggression. The manager Katie came out to personally apologize and informed me the groomer said my shihtzu was aggressive. Not true as he refused service before interacting with my dog and he himself stated he refused due to the vaccination being given 24 hours beforehand. Even then when he approached petted and had me remove my animal from the carrier so he can further interact he never nipped at him only clung to me. (Adrian only remarked he was aggressive after the manager was involved.) Katie asked me to return so I did Then after I came back and Katie the manager interacted with my dog he was nervous but never bit at her even licked her. I truly believe my dog felt how nervous I was because after witnessing Adrian become irate I then began to feel nervous and uneasy about leaving my animal with them. But he desperately needed grooming so against better judgment I did. The lady that checked us in informed me they were packed and it may be hours before they are able to get to him but I had no problem with waiting. I with great guilt left him there nervous and went across the street to waste time in Kroger but I honestly never made it inside (10 mins I sat in the car debating returning to cancel groom) before they called and said they attempted to groom him but he became aggressive and bit at them( dog is 4 years old has been groomed numerous times by different groomers as we are a military family and has NEVER bit anyone)….I did not argue I felt something was off so I rushed over to get him because at that point all things rushed through my head like were they purposefully aggressive with him because I pushed the issue? The guy was so angry before I left and they went from hours until they could groom him to grooming him as soon as I left ? This was just too much to ever trust them again. If you are an animal owner/lover than you know our pets are family. This whole experience was unacceptable.
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October 2023 by Harlan Victor
I love this place because it had everything I need and if it wasn’t available, shipping was pretty quick. They even price match with online sales. Great place to shop for your pet.
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October 2023 by Shameka Leviege
Friendly and accommodating staff. Also they are very informative about the pets and products they provide. I always have a great experience!!
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October 2023 by William Nugent
Nice store lots of good products and helpful staff
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September 2023 by April Danzy
The place was an absolute mess. It looked like a tornado went through it! You couldn’t get down some of the aisles because of all the boxes, bags etc. which would make the place an absolute fire hazard. I’ve never seen it this bad. Clearly they are short staffed so somebody please send them help!
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August 2023 by Shawn Ray
I have been very disappointed in the Alexandria, Louisiana store for a while now. Their saltwater fish are put in tanks and left to die. Tanks are disgusting, water flow is almost non existent, and the prices are obscene. I went in to get a heater for my saltwater tank and noticed a juvenile Fox-face (which no one knows what I’m talking about at the store) was starving to the point of seeing it’s bones, fins were damaged, tank was filthy. On top of the health of this fish he was priced at $129.99 ? that is insanity. A healthy foxface of any size at very reputable fish store max out at $65-$75. Petco is trying to rob the day to day customers that do not know better. This is just a few of the despicable things I saw as a very experienced fish owner with both saltwater and freshwater. PETCO NEEDS TO SHUT THE TANKS DOWN OR BE FINNED FOR ANIMAL ABUSE!
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August 2023 by Samantha Hickman
My dog has been groomed here for a year. Today I was refused service because my dog has seizures. She is on medication for them and they are controlled. They have groomed her several times before knowing she has seizures. I tell them and mark it on the paperwork. Wasted time driving 30 minutes to get refused service.
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July 2023 by Denise Handy
Buy most of my pet food and products there! I usually order online and pick up! Great people and service!
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May 2023 by Dannie Martin
Great Store. Some of the staff needs to learn customer service skills... But for the most part, a pleasant experience!
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May 2023 by Trenah Hood
Very unprofessional and rude staff, They do not know anything about the animals they sell, very unsanitary inside of the store! The Health Department would shut them down if they seen this sorry excuse of a pet stote.
