PetSmart is a large retailer offering a wide variety of supplies for many types of pets, from dogs and cats to reptiles and small animals. The store itself is generally reported as clean, well-stocked, and easy to navigate, with a good inventory where customers can usually get what they need. Many reviews highlight positive experiences with customer service, describing workers as nice and helpful, particularly during the quick and easy pet adoption process. The availability of services like grooming and dog training is also noted. However, experiences and opinions are mixed regarding the live animals for sale. Some customers report healthy pets and straightforward purchases, while others express serious ethical concerns, observing that some animals appear sickly, scared, or sad. These reviewers do not recommend buying pets from stores, citing the pet store industry itself as potentially cruel. There are also specific complaints about the short lifespan of live feeder insects purchased there. Regarding pricing, items like food and treats are often seen as a little high or overpriced, though occasional deals can be found. While some past service issues are mentioned, the overall focus of the feedback is on the convenience of the store for supplies and adoptions alongside ongoing debate about the welfare of the animals sold.
