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March 2024 by Kayla Warner
Great staff, clean facility and love the massage beds after a workout!
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December 2023 by Serena Evans
Jess is the new manager. She has amazing customer service & cares about the members.Jess is a huge asset to Planet Fitness.
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December 2023 by Taylor Thibodaux
I'm giving the gym a five-star rating now for the simple fact I am 100% sure that it is going to be an amazing work environment. I am a former employee of this establishment that absolutely love my job! After I left I still had people asking me why did I leave please go back etc. I left because the previous manager was absolutely heartless and ridiculous to work for. Leadership should not be led by somebody who does not have human compassion or the capability of running an entire establishment. Many customers also left because of the previous manager because it was just poor management all the way around. Now that Jess has been given the opportunity to rebuild this gym I can say with out a doubt that was one of the smartest moves that I believe this franchise could have made. Not only is Jess a veteran of the United States army that sacrificed her own life in war but she understands the values of leadership and what it takes to succeed and support.I have personally witnessed the encouragement to new members and the ability to excel for the people she calls family at the gym. I have seen her go above and beyond and get calls at all hours of the day and night after picking up shifts from others who had to call in and still come to work with a smile on her face the next day before the sun came up. I have first hand witnessed her leadership and her heart felt love that she has for the employees at the planet fitness in Alexandria. In my opinion, it would be an honor for anyone to work underneath such a well-established manager Jessica Ruiz.
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October 2023 by ANGEL Elasivich
Couldn't ask for a better JUDGE FREE gym! Price is amazing with all the perks you get, and the staff is one MILLION percent here for you and as helpful as anyone could be. They are friendly, helpful, judgment free, and interested in you as a person accomplishing your personal goals. I couldn't ask for a better gym. You are family and not a number here.
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October 2023 by Fred Call
As a visiting member, I just pity the local patrons of this Planet Fitness. I visit between 5 and 10 different PF locations around the US and Canada monthly, and occasionally I end up in one like this. If you were studying the progression of how owner/franchisees operate their PF businesses, some are energized and in growth-mode, while this one is all but abandoned to flounder through the end-stage of decline. The staff are entirely disengaged from the customer experience, and they now apparently cater to the most feral and vulgar of their clientele.I would recommend to anyone considering a local membership at this Planet Fitness to minimize your expectations and don't get too attached to this place, as this location will probably be liquidating before 2024 is over.Fortunately, this location is anomalously degraded, and most Planet Fitness locations aren't as disappointing as is this one.Followed today by a robotic response, which was anticipated.
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September 2023 by Destiny Johnson
Great atmosphere! Enough, space and equipment for everyone! Great customer, service and staffing! Only downfall is I wish this location had a scale for guests to use to their convenience.
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August 2023 by Quentin De La Garza
Initially the location looks and seems friendly but behind closed doors the manager, Shelby Schneider, is an unjust and unfair manager. Not impressed at all. Recommend switching the manager out for a better manager. When that manager is terminated or removed I will go back to that location. This manager will cancel your membership if you have a difference of opinion. If you are a former employee and attempt to sustain a membership, Shelby, will cancel the membership and block your phone at the club. Good luck trying to speak to the area manager about her behavior she won't let anyone have her bosses contact.
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August 2023 by Patrick Coleman
I go here five days a week at various times...I love it...I do wish they had the full synergy set with monkey bars but overall..I'm satisfied with the cleanliness and attendants
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July 2023 by Pamela Walker
For the last few weeks the air has not been working properly! As the summer heat kicks up, the temperature in the gym is becoming unbearable! The gym is also filthy and crowded! Sad to see it going down like this!
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July 2023 by Kaylie Parsons
My home location is in Florida, but there was an incident on 6/27/2023 that occurred at the gym in Alexandria that was bad enough to make me send my letter in to cancel my membership that I’ve had for over 4 years. Very disappointed with the staff.
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June 2023 by bradley cavrak
Used a free day pass to try out and was not disappointed. Courteous staff and took only a few minutes to start my workout. Clean facilities and everyone seemed to take care of the equipment by wiping it down, put weights away and not take up multiple machines at one time. Will be back!
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June 2023 by Aldo Peña
Yea overall good gym but the hours are horrible for people like me who work late. First planet fitness I've been to that isn't 24 hours.
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May 2023 by Christina Montoya
I'm new to this area and the staff were very friendly and helpful! The facility is clean and very well stocked!
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April 2023 by melanie hodapp
This is my gym! Love the friendly staff! Jess is always so bright and positive and adds a smile to my face. Clean plenty of equipment. I’m a 4 year black card member and enjoy all the extras. Red light therapy, tanning beds and hydro massage. I really enjoy the red light beds but I believe the bulbs are old and need changing. I also miss all the points and earning drink perks and where did all the merchandise go?
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April 2023 by Nicky bulger
Very helpful staff, easy registration, the app is awesome as well. Awesome experience!!
