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January 2024 by Joe Williams
Food was delicious, the bartender was so friendly and she was very attentive! She made our food and our drinks, we got the brisket sandwich, beef nachos, and a salad. She made our drinks perfect, we will definitely be back! Way to go fantastic customer service! Thank you all!
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June 2023 by Nick Coffey
Poor service, hard to get a drink with only a couple people at the bar.
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June 2023 by Michael Hollen
Had to hunt for a service person. Food was expensive for the small portion. Cook was great. Bat staff was on phone most of visit when she appeared. She was friendly. Drinks were on the heavy
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February 2023 by melissanX2892WZ
Close to the conference I was attending. Felt welcomed for the moment I walked in. Every employee spoke to me each time we made contact. True southern hospitality at this location. Definitely recommend
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February 2023 by Haute Dogs & Glitzy Paws Boutique and All Breed Grooming
Horrible service. Poor planning & management.How can a tavern at a downtown hotel run out of 95% of the menu by 730 on a Thursday night? Poor inventory and planning.For $560 for a 3 night stay, I expected more!
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February 2023 by Haute Dogs & Glitzy Paws Boutique and All Breed Grooming
Horrible service. Poor planning & management.How can a tavern at a downtown hotel run out of 95% of the menu by 730 on a Thursday night? Poor inventory and planning.For $560 for a 3 night stay, I expected more!
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January 2023 by GlobeTrotting774795
The hotel looks nothing like the picture. It is rundown. There is no room service as described, and the restaurant advertised is no longer in the hotel. Breakfast is available for a pricy fee. The rooms are run down, with broken thermostats, and telephones don't work. What is described is not what you get. What you get is you questioning what I was thinking.
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November 2022 by CarlosVicenteBriante
Melissa, the hotel manager, was VERY nasty and racist. After speaking with the bar tender she immediately targeted our group and made us feel very uncomfortable. I would not recommend anyone to stay here. Hotel is not well kept and not welcoming staff.
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February 2022 by Jay Sharplin
The Levee has permanently closed at the Holiday Inn Alexandria Downtown. A new restaurant will be opening in mid February serving both lunch and supper. In the meantime breakfast is being served every morning from 6AM to 10AM in the restaurant.
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February 2022 by ErikW332
We only stay at IHG properties when we travel. Our reason for that is their usual standard of cleanliness and maintenance on their buildings. We stayed at this downtown location and were pleased yet disappointed in a couple of things at the same time. Negatives: Upon arrival we immediately noticed only 1 elevator was working. It is Mardi Gras weekend and there was also a football convention at the hotel. Needless to say, the elevator was in hot demand! But no big deal, we have no reason to rush anyway. Second, after being in our room for about an hour we began noticing roaches, several little roaches scuttling about in various places in the room. So we decided to try our luck in another room. We were very disappointed as that has never happened to us at an IHG location before. Positives: The saving grace for the hotel was the staff. I was HIGHLY impressed at the attitude, hospitality, and accommodating attitudes of every staff member. If they had a Holiday Inn shirt on, you better believe they were going to ask you how your day was going, how you were doing, and then tell you good morning! Mrs. Wanda at the front desk didn't even bat an eye when we asked to be moved to another room because of the roaches, she was truly service with a smile!! Everyone who was working on the night of 2/25/22 needs a commendation from their supervisor! They were all excellent! Among a hotel lobby full of demanding impatient guests, they all kept on hustling with a smile! Great job staff! The staff was clearly aware of any issues that were taking place in the hotel, so I'm confident the property will be brought back up to the usual IHG standard before we make our return next time.
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January 2022 by phyllis Hall
I like this place and the service I get. I usually have their wings and sweet potato fries. Very good. I have had a couple of their desserts, which are good as well.
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January 2022 by Arianna Elizabeth
The customer service here is trash. We were waiting out here for literally 15 minutes wondering if they were even open at 3 in the afternoon (regular business hours) and they finally came out (2 ladies, one middle aged white woman and middle aged black woman) and they just came out chatting away, elbow propped up talking to each other not even acknowledging me. Whyyy has customer service gone down the drain to this extent?! They should go work at huddle house or McDonald’s if they want to act like that.
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January 2022 by candacejo
We spent four nights at the Holiday Inn downtown Alexandria. The description on Priceline said it was a brand new hotel and it definitely wasn’t new but it had been updated and was clean. When we got to our room we noticed it was missing the desk and chair that is shown in the photos and also listed as an amenity. There was a mirror on the wall like it was centered to hang over something, like a desk, but no where to be found. We asked the staff downstairs about it and they didn’t know it was missing but she said she would try to get us one. A few minutes later a nice man knocked on the door and he has a swivel chair. We were grateful for that and asked if a desk was coming too. He says, “you don’t have a desk?” And is looking past me to see and he was obviously surprised and had no clue what was going on. He didn’t think he had anymore and apologized. The next morning housekeeping came around and my husband just asked her if she knew anything about our missing desk and she said she would make a few calls and in less than five minutes someone was there at the door with a desk! Promote this young lady, she makes things happen! We ordered from the restaurant once and the hamburgers were very very good. Breakfast buffet was good and about $10.99 I think. This isn’t a Holiday Inn Express, there is no free breakfast.
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January 2022 by Edward Williams III
Ms. Vera's grits and breakfast buffet are the best in Louisiana, I travel across Louisiana and Mississippi for work and this by far the most creamy and well seasoned grits and breakfast I've had!
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December 2021 by Mitchell Rubinstein
Stopped while charging the Tesla next door. Totally exceeded expectations. Try the Boudin Wontons and Natchitoches!