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November 2023 by Sue Loy
The entire experience was disappointing. No regard for the fact we had to drive 2 hours for the service. Waited 4 hours after appointment time to even take it back. Then at 5 PM we are told it has to stay and they had to “find” us a loaner. The entire day was a 12 hour ordeal. The communication was terrible. We will never use this service department again.
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October 2023 by K. P.
Mercedes Representative Ryan in Alexandria LA always goes that extra mile for his customers this makes a big difference to me and who I trust my car to. I appreciate him as a person because he tells you like it is, suggests things to better improve the Mercedes Brand as a whole, and is very honest. This goes a long ways with me, and he offers servicce with a smile. Thanks again Mercedes and see you Ryan on my next visit.
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October 2023 by Nezam Jabbar
Had a great experience working with Mr. Patrick Harrison on buying my new vehicle. Couldn’t have had an easier buying experience than this one. Highly recommend him as a salesman and Walker Mercedes as a dealership.
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October 2023 by Kelly Bass
Ryan, the service manager, is always great!! He always works with us and has the best attitude. For that reason, we always take our vehicles there for service over any other Mercedes dealerships.
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October 2023 by James Gauthier
Walker Mercedes has always been top of the line for its service. I have been using them since the time of the great salesman Johnny Berry. I have not bought a car from them since Johnny Berry, but it is not that I have not tried.
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September 2023 by Nurse Life
I bought my BMW from Walker and took it for regular maintenance. I arrived, they immediately got to work on it and I got periodic texts on the progress and then completion of the service. It had to be one of the smoothest and simplest services I have ever had done.
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September 2023 by Noah Briley
Very thankful for Mr. Patrick for exceeding my expectations . Very courteous overall experience was a 10/10 !
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September 2023 by Jason Brewer
Had easily one of the best car buying experiences at Walker Automotive with Mark Burks. We were looking to purchase a new GLE on short notice. With limited inventory everywhere, I ended up calling dealerships farther from home, in order to find what we were looking for. While other dealerships wanted to play pricing games and slow roll the process, Mark was responsive and straight forward. This continued upon arriving at the dealership. No gimmicks or games played, tradition offerings of warranty, etc., but offered, not pressured or coerced. New vehicle was cleaned and ready when we arrived. Mark showed us all the features and how to use them. Finance office was quick, friendly and efficient to complete our paperwork. Pleasant experience and follow-up after the purchase. Everyone seemed to genuinely care about making the buying experience pleasant.
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August 2023 by Betty White
Had slight problems with vehicle that insurance was paying for but Ryan the Walker Mercedes Benz automotive personnel keeps adding more and more things for the insurance company to pay that the vehicle has been in the shop for 2 months now and he has been dishonest about when the vehicle will be ready. He said 6 weeks ago in a week and every week he says in a day or two and we still haven't gotten the vehicle back yet. I'm so frustrated I don't know what to do. Call insurance company but adjuster doesn't come out to witness the vehicle so it's whatever anyone says and you have to just deal with whether truth or lies. I'll NEVER EVER bring a vehicle here again but maybe when he can get every dime he wants he'll finally fix the vehicle. It's over $15,000 paid but it still may not be enough for him. I really don't know ?
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August 2023 by Jacques Norwood
Bad experience dealing with Ryan and his boss Tod , very unprofessional, no understanding.... Took my vehicle back to the dealership for warranty work. Ryan took care of business very professional this time.Also Ryan shipped my vehicle home for free, thank you Ryan!!!
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July 2023 by Micah Nicholson
We had the best experience shopping here. Patrick Harrison and his team made buying our new vehicle easy as pie! We were able to do all of the leg work and negotiating virtually, so by the time we arrived at the dealership it was super quick. Patrick was so helpful and kind. We will definitely be working with Patrick for all of our vehicle needs moving forward. Thank you for helping me get into the vehicle of my dreams!
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July 2023 by Dana Sutterfield
If you are looking for a new car, go see our new friend Patrick Harrison at Walker Mercedes in Alexandria. Patrick went above and beyond to make our buying experience seamless. The "congratulations" table, gifts and car reveal were over the top and made our experience like no other. Thank you, Patrick!
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July 2023 by caleb hogg
Incredible place!! Kendall and his team are amazing at what they do.
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May 2023 by Melanie McCain
Walker Mercedes-Benz always delivers the best service, the best prices, with 2 great Service Administrators! Ryan is the Sr attendant with Misty his right hand. Together, they offer the best service with a problem solving mentality!Could not be happier being at Walker’s Mercedes. Always feel like I’m returning home when I bring my car! Ryan and Misty get full credit for my remarks! Thank you! Melanie McCain
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March 2023 by Carlton Brown
I put my 2015 Mercedes Benz in the shop for repairs on January 20th 2023. and I dealed with the service department worker name Destiney. I was going to use my warranty but when she called my warranty company they was putting her through all kind of loops to get my warranty approved. she did everything they asked serval times. As the days went on destiny called and gave me a update on the warranty situation. she kept me informed and told me she still haven't received approval. Days turned into weeks. But Destiney was still contacting me giving me updates. She talked to the warranty company over 5 times and repeated every step again over and over to get my warranty approved. Finally after a month and some days (February 25) Destiny called me with a approval. I just think she went above and beyond for me she was very polite she kept me inform but most of all I appreciate her patience she had with a company who seem like they did not want to cover my warranty even though I had coverage for the issue that was going on with my car Destiney defiantly gets a A+