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January 2024 by philip gawel
The service department was a great experience. They seem very committed to making sure the customer experience is as smooth as possible. They took the time to educate me on the repair process and kept me updated on the progress of fixing my truck.I had taken my truck to 2 other shops and had failed fixes. The shop foreman Kayla personally spoke to me on the phone and even had me drive my truck with her. She was friendly and professional and was quickly able to figure out what was going on. The other shops kept telling me i needed to rebuild my transmission but an hour after our drive she walked me into the shop and showed me a single wire that was causing the issue on my truck. My truck hasnt acted up since the repair and they even called me about a week after to follow up and made sure my truck was fixed.
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January 2024 by Ki H
Hi,Let me be clear, this one star rating was just for me to leave my review. It took me some time to figure out how this should be escalated. I have a 2013 Dodge Charger R/T. I came into the dealership last year in April, and my car was repaired. The amount of time it took for each repair caused me to lose my job. As we know, there is already a teacher shortage, so this left my students without me for the remainder of the year. The latest experience has me baffled at the level of unprofessionalism as a whole. I contacted the service advisors because I was informed that my car would not be repaired without me paying $500. Let me add that upon purchase, I also purchased a Maximus Care Lifetime warranty. In all my years of driving Dodge, I have never heard of a $500 breakdown fee when all I pay is a deduction. Well, fast forward to me advising them that I would just come get the car. Upon arrival, my car had 3 flat tires and a dead battery. It was raining, and everyone from service had clocked out. One technician came gave me a jump and added air to the tires. Low and behold, my car dies again. As I yes me in the rain, try and jump the car," and I realized that there was a Grey Dodge 2500. I had just started with someone on it watching me for 15 minutes. He then comes over ( Caucasian and thick) with Service Uniform on and tells me to leave it, and he would handle it. I was surprised and confused as to why you watched me for so long without intervening, just added fuel to the fire. He calls his companion over another Dodge employee for her to get my keys. He said he didn't know I was coming. I pulled out my phone and displayed the messages, in which I clearly communicated I would arrive after 5 pm. He said he believed me, but for your companion to be the service advisor, I find it hard to believe you didn't know I was coming. The manager of that location waived the diagnostic fee as if it were a favor, but honestly, I don't know what's wrong with my vehicle, so I wasn't paying. Well, by Friday, I was told the battery was dead. I contacted a tow company and they came out. My car is home with no battery, and each time it rains, my interior is impacted. Service means ensuring you at least leave things how you found them and giving customers options. I contacted them for my battery, and the advisor said it wouldn't work. Well, it allowed me to let the windows down. The battery just needed a charge, and as the other employee saw me struggle, he should have ensured all windows were up as he said he would take care of my car. I have yet to get a battery due to funding, and my car now holds a horrific snell. Please beware of who you service and how you service them because everyone deserves the same level of treatment. I won't let this go as I work too hard to watch my car not be taken care of. I will post this on all platforms, and hopefully, the owner of the facility can contact me.Sincerely,Dr. Lakisha Hubbard Ed.D
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January 2024 by ronald torregano
man the service dept. is top notch there service people are very nice and concsiderate and take the time to realy listin to customers and everytime i had my car worked on there i never had any problems and my car was fixed right the first time
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September 2023 by Richard Herring
Cowboy is AWSOME!! He will make sure to get the job done! The process was very smooth and out the door in your new ride!!! If you need a new or used vehicle go see ? Cowboy!!! Thank you
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August 2023 by dennon shoemake
Just got my wife a dodge Durango on the way home noticed pressure guage on tire came on put air in both front tires got home went to show family our new vehicle front tires still leaking put more air in on the way home front passenger tire went completely flat finally found a pull over and changed flat with spare at 11:30 at night going to dealership in morning will be posting again after meeting with dealership ?
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July 2023 by Lucy Galban
This is the second time I bought my car from the beginning all employees they are so helpful and they’re nice. And now I bought my second car the dealer name Trudd. He’s really nice even Mr nick he’s the one do the paper work he’s so nice and doug as well all n all i recommend this place Rainbow n Amite Louisana u guys come check it out u gonna have a good deal with there cars. Thank u guys again I’ll see u next time god blessed I give you guys 10
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July 2023 by Hayden Smith
Just bought a Jeep Grand Cherokee from Cowboy and he made the process incredible easy! If your in the market for a car I would definitely go here and ask for Cowboy!
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July 2023 by Thomas Perry
Had an oil change which was fine then I noticed that the price went from 175 for 3 changes to 215. Expensive for an oil change. Also they charged me 7.35$ to pay with a credit card. Seems shifty a car dealership wants cash and charges people to use a card. After my 3 appointments are done with. I will not be going back.
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June 2023 by Megan Kenney
We couldn’t be more pleased in our recent purchase! From the moment we walked in to the moment we left, we was treated like family!! We knew this was the dealership for us! If you are looking for a new vehicle, this is the place to go! You won’t be disappointed!! Thank you Jamie and Marcia for everything y’all did! ?
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May 2023 by Donna Barnum
Great service department. Cory and Lynn got me in and got me back on the road. They keep you informed of the progress of your repair and go above and beyond to get your problem resolved. Love Rainbow in Amite LA
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May 2023 by Vernon Barrilleaux
My dealer is good to work with. My concern is Fiat-Chrysler, that sold me a 2020 Dodge Ram 1500 which has always had an issue with its basic radio. I have WASTED my time talking to this person and that person, etc. A new radio was installed, a complete check of the radio’s total system was performed and no problems were found.My concern is that when I decide to trade in my truck or sell it outright, I am obligated to tell the new owner about the radio problem.Before I could drive my new truck home, after purchasing, my dealer had to replace the starter and the fuel pump, at different times.As I said before, the dealership can only do so much, when Fiat-Chrysler is deciding what warranty work will actually be completed.The dealership is good, the product evidently has a way to go before it can equal its competition.
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May 2023 by Lyndsay Lund Bassil
Had an excellent experience with this dealership. They made everything so easy for us! Would use them again in a heartbeat! Thanks to Jamie and Jesse!
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May 2023 by Cory Ducote
One of the best dealerships I ever dealt with and I been to a lot of them. Highly recommend there salesman Cowboy.
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April 2023 by Amy Hendon
We really enjoyed our experience buying a car at Rainbow Dodge! The staff was so helpful and professional. We were really impressed with the level of customer service. We will definitely be back and do business with them again.
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April 2023 by Jennifer Tucker
Will lie about pricing directly to your face. The service writer serves as a go between between the customer and the mechanic but doesn't correctly relay the information from the customer. Trying to charge multiple diagnostics for 1 issue and it seemed like they wanted to overcharge for "mechanical" issues when its an electrical issue. Need to have better communication and/or let the customer speak directly to the mechanic instead of using a middle man who doesn't relay all of the information.
