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February 2024 by Latasha Moore
One of my best experiences dealing with enterprise, only problem was vehicle had a smoke smell, took it back and the Baker manager fixed it with no problem.
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February 2024 by Jessica Nixon
Very helpful and good customer service
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February 2024 by S Price
Fabulous service. ERAC locations always seemed short staffed to me. Although, this location only had two people there and they were busy, they were both friendly and professional. I've used this location twice and both times the staff was outstanding!
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January 2024 by Annie Greene
Friendly staff, great vehicle, and a refund at the end of my rent period!!!Awesome!
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January 2024 by Jazzie Holt
The word @$$-holes comes to mind, thieves is another one, and scam artists is a third. I had an insurance claim rental that charged a $50 insurance deposit and $8/day for the rental. The first charge to my card was for $108 to cover Dec 21st - 27th, the second charge was $56 for Dec 28th - Jan 4th ... And then they call me demanding $77 for Jan 4th - 9th. So now $22 more for LESS than a week??? AND tried telling me that we never paid a deposit. Ok, so if you do the math, I paid enterprise rent a wreck (because I forgot to mention that the first vehicle they put us in died) a total of $164. If you take a REFUNDABLE $50 deposit into account and two weeks of rental at $56/week, and that I had the vehicle 15 days, the math adds up, and all I owed was $48 more of rental fees through Jan 9th and get my deposit back when the car was turned in. The manager over at Enterprise decided to catch an attitude, deny that I paid a deposit, demanded the $77 immediately, but then changed his mind that $56 would work after all, and the icing was that he terminated the rental and threatened to have me charged with grand theft auto if his car wasn't back immediately. Told them to come get their damned car and shove their fraudulent ways.
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January 2024 by Debra Pearson
i used an Enterprise near my home in Baker, la.the staff was warm and very helpful - the service was prompt and the vehicle was new - I was very happy with the professional friendly demeanor of the staff here.
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January 2024 by Tuesday Thompson
Excellent customer service. Fast service even in the midst of the holiday rush.
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December 2023 by la vente shoppe
Worst rental car company there is. Caleb, the Manager has charged my card on 3 different occasions and refused to return my deposit even after my insurance paid for the vehicle as well as an employee cleared everything upon return. Taxes and final bill was paid assuring there was a 0 balance only to get a call one week later asking to run my card. When he specifically asked if he can again charge my card or would I like to come in and get a receipt/invoice first, he did it anyway after answering “yes I would”. I was also overcharged $200 and had to be credited once before. No deposit was credited after a week so I assume they keep this as well. This company is a scam and I will be blocking this card from any further charges from Enterprise. Do yourself a favor and rent your vehicle from another rental service. There are many to choose from and had it not been an insurance claim that my insurance booked, I would have never done business with them. This was not my first time experiencing this with Enterprise. Unfortunately once you give them access to your account, it is too late.
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December 2023 by Charlene Jones
I Had a 5 star plus experience with Enterprise Rent A Car on Main Street Baker Louisiana the service was prompt courteous and I would not hesitate recommend this rental service to anyone in need of a rental car.The agent was especially polite respectful courteous extremely professional and gave exact attention to detail. All questions were answered to my satisfaction Car was just as expected. I have use this car rental before and have always had the same courteous experience and will not hesitate to use it again when the need arises.
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November 2023 by Joyce Hall
Hey I really did have a good experience when I rented the vehicle on last week the person who handled my rental was knowledgeable about the vehicle and was able to tell me about it which is what I loved and he also took the time to help his other coworkers I think one of them was a new employee and he took time to answer his questions which still attending to me the place was nice and clean I loved that as well and he made sure the car was nice and clean for me as well when I returned the vehicle I asked his name and his name is CALEB HENDERSON. I will definitely be coming back in have a rental for next week I made already and I will be sending my family and friends to this location for their rentals for now on...THANK YOU ENTERPRISE RENTAL FOR TAKING THE TIME TO HIRE WELL RESPECTFULLY YOUNG PEOPLE LIKE.MR.CALEB HENDERSON I THINK OR HOPE I GOT HIS NAME RIGHT...THANKS... a.customer for life..JOYCE BRADY
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November 2023 by Katherine B.
I had a great experience here! The staff is so friendly, and made what should be a stressful experience, fun and easy. Angelina helped me so much!The only complaint I would make is that the customers were very rude to the staff for no reason. If anyone has a complaint about enterprise, they need to go directly to enterprise, and not vent to staff.
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September 2023 by CHERYL DECOTEAU
I was very pleased with my experience with Enterprise Baker, LA. They were great and had me in and out with a vehicle that was nice, clean and comfortable to drive while my SUV was in the shop. If I have a need for a rental again I will be using this location.
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September 2023 by MudBaby Demarc
Angelina Scott and Gatlin Miller have been amazing since I started coming here to rent cars if it was any issues with anything they would stopped everything and come to help customers. They have been the main ones that I go to with help Gee Young and Caleb Henderson also have great customer service and Jelani King works fast cleaning cars and bring them back making them clean and sanitized for the customers. This is the best enterprise you can go to make sure you talk to Angelina Scott and Gatlin Miller when you come in
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August 2023 by Sandra Johnson
Customer service is excellent here. The team of Mr. Caleb And Angelina and everyone at this Location !Baker, La is outstanding. I am a frequently travel between jobs and the Service I receive here is A+. They even know me by name which make me feels good that they know their customers by name.
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August 2023 by Brenda Handy
I was supposed to pickup my rental at 10:00 ,after checking in I was told my rental was ready and to have a seat and wait a few minutes which turned Ed into two hours later. As I was doing inspections of rental I was informed that the rental had a wet smell odor was asked did I wanted to rent something else but they had nothing that I could use. I informed them that I would keep the rental as I was about to leave Caleb Henderson asked that I come back in. Caleb saw that I was not satisfied with the service I received and he offered me a discount on my rental, great job thank you for your time and effort to make my rental experience successful. May God continues to bless you.
