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February 2024 by Jean Roberts
I’ve been with Aarons when they was on Plank Road. I followed them to the airline. The workers are patient and polite. And, that’s the reason I keep coming back.
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February 2024 by Ultra7 Admin
Not nice people at all STAY AWAY
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January 2024 by Lacey Labbe
If I can leave no Stars I definitely would this manager and her staff are highly highly disrespectful, and argumentative I purchased a couch cash and when they were putting in my truck a spider crawled out I had to beg for help to get it loaded up I've been here twice and same situation treating people on time playing on your phone while you are dealing with the customers and complaining about wanting to get off is definitely not a good look
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January 2024 by John Fallon
Helpful and courteous
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November 2023 by Krystie Woody
I have done business with other Aaron’s stores as well as their online platform and never had any issues. They are always kind and helpful and I have bought multiple items with them. After moving to Baton Rouge I used this store and it is the worst experience I have ever had with any establishment in my entire life. They are awful. To say that the employees are rude and unhelpful is an understatement. They do not run the same way other Aaron’s stores run and they make things as difficult as possible. Did you know if you go on “autopay” and your card declines you are automatically charged a late fee even if you still pay the SAME DAY YOUR PAYMENT IS DUE!!! I keep my card locked to control my account and fraud as it’s happened numerous times to me. They run payments at 6am so my card isn’t unlocked. This has been the worst nightmare. I did business with another Aaron’s for 5 years on different purchases and I loved them. I will never make this mistake again here. Save yourself time.. If you can use the store in denham springs they have very kind people and would be worth using if you can. Save yourself the anger and AVOID THIS STORE AT ALL COSTS.
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November 2023 by Retha Lesha
The website says the close at 8 pm however we arrived at 5:12 pm and the doors was locked
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September 2023 by mustlove partying
After looking for a sofa for 3 mths I found one to my liking at this store, the delivery was set up for last Tuesday I had to call and find out that they weren’t coming and was then asked by the guy that answered the phone if I knew someone that needed a job! He rescheduled my delivery for this Tuesday when once again I had to call the store to find out where they were and I was told by a young man that the delivery was between 3-8 once again no one showed up. I called the next morning and was told that the truck broke down and to be expecting a call from the manager, I called back 4 hours later and the manager was gone to lunch at that point I called the corporate office and told them my story the store manager finally called me at 5:30p saying that corporate called her and said that there was a “delivery issue” I told her my story and also that was the first person to call me from the store, well she goes on to say that the couch I had been waiting two weeks for had been sold and discontinued and that I can come and pick out something else I told her I was coming to get my money back, the store manager gave me the refund and I left. I typed all of this to say this, after buying curtains and pictures to match the couch I felt disappointed and a little hurt to decide not to do business with them was because they showed me what they was about with this incident and I’m afraid that if I would’ve rented something else I would’ve been sorry. Anyone that decides to read this stay away from this place, stay away from the workers the manager auchante I think is her name. No one there does their job, none of them are professional, they all operate like they’re walking around in a dark room steady bumping into things and that’s putting it lightly.
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June 2023 by Pamela Thompson
Very friendly and helpful associates! Store very clean and nice selection of Furniture and Appliances, everything you need for your home!
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February 2023 by Levina Brown
will not bring piece to properly hook up dryer and it's been 3 weeks.... not sure what is up thx that...
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November 2022 by Edward Cavin (Eddie)
Love working here for the past month. Many more to come.
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August 2022 by Donmontrel Graves
Order a bedroom set Saturday and was told it would be delivered Tuesday afternoon. I took off from work for the delivery. After 3 then 4pm I called and was told the Store Manager said not to delivery it until Thursday now. I was not called or anything. Very unprofessional and lack of communication. I lost 250.00 by not going to work cause of it. Tried talking to the manager first he's on a 4 o'clock lunch break. Then he's on a phone meeting. See if they call me when my payment is late. Got the bedroom set but the Dresser was totaled. Sent it back now a week later no one knows what I am talking about. OMG this this terrible.
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July 2022 by Cynthia Brock
Not that this is worth the energy, but, I get off work on Monday afternoon 07/25/22. I hear 2 garbled messages from the store. I called when I got home and immediately am met with “We need a time to set up for pick up your contract has expired for non payment.” I am confused. I specifically remember going online and made the payment on Friday night(07/22/22) the date I gave for the extended time.I was told there was no record of payment. Ok, I’m not sure where my payment went, it’s taken off my balance where is it. I asked them to give me a day to call the bank. The collection guy or manager refused. He wanted me to give him ‘snapshot’ of my online activity of my bank account. I’m not doing that. Needless to say I told him to get their stuff. We have been buying from Aaron’s since 2013. We bought a $5000 bedroom suite from Aaron’s in Gulfport, Mississippi. So now we’re in Baton Rouge and thought we would get the same great customer service… Wrong!!!!!
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June 2022 by Jessica Randall
The service is horrible. They make excuses after excuse when an appliance breaks. What's the purpose of paying insurance if you can't get anything fixed in a timely manner? Its been two months and still nothing. A loaner appliance was bought out and it was not equivalent to what I purchased.The first time my appliance was picked up for a repair this I'd after one month of it not working properly a service man had already been out two times and was unable to fix it, the second time they arrived with a loaner washer and the exhaust hose had a hole in it not to mention I was given a four hour morning window and they didn't arrive until 7pm , the third attempt I received a working hose and again they did not arrive in the time frame stated.
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May 2022 by Keith Guerrero
New renovated location that merges Plank St and Florida St stores. Huge and simply amazing inside. Go check out the new look.
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April 2022 by Austin Berthelot
Don't bother being a Club member for any insurance purposes. My car was stolen with laptop in it and have received nothing but runaround only to be told that they need more then a POLICE report to honor the claim. Complete joke of customer service and any kind of organization. Good luck if you need help after the sale with a claim.