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November 2023 by Layton K.
I rented a car from them and when I returned it, it had a small crack, not even the size of half a dime. I asked to fill it and pay for it, and they absolutely refused, saying I had to replace the whole windshield. I checked with multiple other shops and they said they could fill it and would barely be noticeable. It was tucked in the black strip of the windshield in the bottom so it was not noticeable, especially if it got filled. I had 4 different windshield techs tell me that replacing it is a complete waste.In another note: my mom was getting her 2019 Camry (50k miles) worked on. She got a call that the lug nuts were stripped. All star ford in Denham did the exact same to my truck, and all star Nissan did this to his car. I had to explain to 3 different service managers that I (also my brother and mom) had never had a flat or had anyone else work on it. Meaning only All Star service had taken the lug nuts off. That is 3 different service managers who tried to charge us for their service guys stripping our lugs. I used to work there several years ago, but it seems the service departments all practice the same script to try and nickle and dime you out of everything. Do not recommend routinely going to them. I have since switched to another Toyota dealership.
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September 2023 by Sam R.
The absolute worst! Avoid coming here at all costs. I took my car in for an estimate for damages from my recent accident and got a flat tire. When I asked them to take responsibility they wouldn't and came up with crazy stories of how it might have happened, trying to make me pay for damage THEY CAUSED! I can't even think right now I'm so mad. This is one of the shadiest shops I've ever been to. The audacity of these people. I'm never coming here again. They just lost a 10k deal in repairs and all my future business over $10.
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July 2023 by David W.
Kelli Harvey was awesome. From the time I walked in she made me feel comfortable and was more than willing to go out of her way to help me.All I can say is Toyota should be excited to have her working in the service department.She made my experience a great one.Dave
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October 2022 by Frank Byrd
Excellent
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September 2022 by Leigh M.
Torey is awesome wrecked my car a few months ago got a new one from him almost.2 months ago and was able to get a car with just 1000$ on hand 2019 Nissan Versa looks almost brand new. And I love it awesome gas mileageJust make sure when you buy a car ask for my man torey T-bird
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February 2022 by Graham M. F.
My Prius was minorly flooded back in September (inch of water just on floorboards), so I brought it here to get it dried out at the recommendation of my insurance (everything important was dry and the car ran fine, trust me, I checked everything). All Star proceeded to leave my car in the lot for a month with the windows closed, then claimed that there was water on the battery and seat frames (obviously condensation from the car being left in the sun for a month, not flood damage). The car was totaled and when I took a look at their inventory, everything on their lot is priced insanely. When I went in to get my tags, everyone knew the service dpt. had messed up and were apologizing the whole time I was there. Never EVER do business with this company, they do not value their customer at all, they just want to minimize work. I lost the only thing important to me due to what could've been solved by a detailer in 3 days. Oh, and I've been getting all kinds of emails and letters about how my Prius is overdue for service or how the dealership got me 3 months of satellite radio. Every time I get these I just want to cry.
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January 2022 by Angie W.
We have purchased several cars from Jeffrey ...he is awesome!! Everyone at the dealership is friendly and super helpful. I love that it doesn't take all day to purchase a car. We will continue to buy cars from all star. We love that they are professional and always willing to go above and beyond to take care of us. Thanks Jeffrey for always taking care of us !!
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October 2021 by Teri D.
They didn't have the car I wanted and don't have 0% financing which I told them the first time they emailed me and they continued to email me after I kept requesting that they stop. Do not give them your correct email or phone number if you are just browsing or they will call and email you to death. They are the epitome of high-pressure sales.
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August 2021 by Sharnae S.
Just purchased my first car and let's just say I'm totally excited. I went here at least three times. Once just to look around. Another to test drive. Then lastly to buy my car. Each time Adonis helped my mom and I through each step, answered all of our (mostly her) questions, and gave us the best advice about how to move forward.
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March 2021 by Teresa W.
I've had my car serviced here before as well as body work on it from a crash or two, I was side swiped once and backed into once and they did excellent work. I'm getting a recall on the engine programming now and now getting the air conditioner checked out it's blowing hot air. The condenser and compressor were broke so they had to order the parts so I rented a car from them. They have excellent prices on rental Toyota's if your car is in the shop. I got a 2021 for $35 a day with 150 miles per day. It took a day and 1/2 to fix my cars air conditioner once the part came in, but my cars air conditioner is working fantastic now. I recommend All Star Toyota
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October 2020 by Jacob Carpenter
Joseph George was very helpful when purchasing my Toyota Tacoma. Great service.
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October 2020 by Fabian Fletes
Joe George helped me get the perfect first car! Best service!
