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June 2023 by Amer Jarrar
She took 1000$ to do application for buying a property since last February and then she didn’t answer the phone we try to meet her always she refused to give us an appointment and she didn’t even do anything for us even my agent his try to contact with Darleen to send him a paperwork but she was always ignored him, this office isn’t deserve my ride from New Orleans!!
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June 2023 by Hadeel Samarah
PLEASE STEER CLEAR OF THIS COMPANY AND THEIR UNETHICAL BEHAVIOR. Bad service, not answering my calls
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April 2023 by aaron dark
The team at ambassador mortgage is wonderful perfessional, customer friendly team to work with and I would absolutely would work with them again to buy another home and would definitely recommend them to anyone else that will be looking for a home. Thanks again our my family really appreciate you!!!
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April 2023 by Latasha S
Thank you so much. Ambassador do make dreams come true Forever Grateful!!
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October 2022 by katie dunn
I highly recommend this mortgage company they’ve helped with getting a home and more I love ah positive environment and We love Ms. Darlene…thanks
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September 2022 by Chase Mason
Very knowledgeable. Kind and courteous. Gave great information on how to clean up credit to purchase investment property.
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September 2022 by lakeisha mason
They have great customer service & very courteous. They are very professional & they inform us on any concerns we had. I would definitely refer this company.
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June 2022 by Lakesha D
From the moment I spoke to Mrs. ******* and her staff I knew I was in the right place. Everyone was knowledgeable and inviting, made me feel comfortable with the home buying process. I would recommend Ambassador Mortgage, LLC to not just because of the customer service but also because they get the job done and care about their clients!
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May 2022 by brean batiste
These are some amazing women to work with , I closed on my home yesterday and Mrs. Darlene and her staff made me have the best experience with the home buying process , I recommend Ambassador Mortgage to anyone . Great Job ❤️I had to come back and add how amazing Mrs. Trina is , glad I got the opportunity to meet you !!!
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April 2022 by Brean B
I had a wonderful experience with Mrs. ******* and her staff , they treated me like more than a client , They checked on me everyday especially Ms. ***** . She's amazing and I'm glad I got the chance to meet her . I would recommend everyone to Ambassadors Mortgage.
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April 2022 by Karl Bell
Ambassador Mortgage has a group of professional, responsive and very welcoming individuals that shows genuine care for clients. Mrs Darlene Reese was attentive, informative, business minded and answered all our questions. This process is definitely headed in the right direction. We finally got a team of professionals at Ambassador Mortgage ready to make our dream home a reality. Mrs Darlene we are definitely clients as well as advocates for Ambassador Mortgage for longevity. Thanks for the determined business woman you are. Karl & Castrina
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January 2022 by Clydice S
If I could give them more than 5 stars i would. Ms ******* and her team the best they go above and beyound for their clients I highly reccomend them to anyone looking to buy a home. They want stop until its done. They the best.
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December 2021 by Nesi Harold
PLEASE STEER CLEAR OF THIS COMPANY AND THEIR UNETHICAL BEHAVIOR.To Ambassador Mortgage, LLC and investors:I am writing to express my disdain for this company and all its employees. This home buying process has been the most stressful, agonizing time of my life as I was scrutinized for months on end. I should have known that this was NOT a reputable company after requesting a $175.00 application fee via cash app. I asked a plethora of clients that were serviced under other mortgage companies and none were aware of this practice. They also cited never having to pay for a credit pull or verification whilst I paid $50.00 four times throughout this process. I initially applied on August 4, 2021 and received a pre-approval. After submitting the offer and numerous calls, the loan had supposedly moved from RD to underwriting on September 30, 2021. Throughout this time, myself, the seller’s realtor, and my realtor contacted members of Ambassador Mortgage several times and it is documented via email as well. The communication is nonexistent, and you’d have better luck receiving a call back from Jeff Bezos than anyone at this establishment. As you know, consistent, clear, and concise communication is one of the few provisions to establishing good rapport and respect amongst clients. Sadly, I never received that. I only received continuous swindle. On October 2nd, a home inspection was completed and was set to close on October 10th WITHOUT AN APPRAISAL. Red flag! The closing was then pushed back. The appraisal was ordered fulfilled on October 14th by Ambassador Mortgage. I was contacted by the Carrie from the title company on October 13th about closing on October 25th. I received my closing disclosures on October 23rd. The closing date was rescheduled by Darlene a record of FOUR times and those dates were: 10/10, 10/25, 11/11, 11/30, and 12/10. Unacceptable and negligent with my time and money that I had already spent. Darlene is reckless and its palpable by my arguments that she has no regard for her clients or their counterparts. Today, December 6th, I received a denial due to a combined debt to income ratio being disproportionate and my sources of income were unable to be verified. ALL INACCURATE. Why would you have me shell out 100’s of dollars if you approved the loan on 8/3 with no stipulations besides maintaining no adverse changes in credit, assets for closing, employment, clear title, and proof of hazard insurance. All of these were maintained, and NOTHING has changed. When Darlene called me on 12/3 requesting an ADDITIONAL 50.00 to verify income that she had already verified and I refused, I received a denial letter. This is an unethical business and I recommend all to steer clear.
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July 2021 by Josette W
From the moment we entered the building everyone was so nice and knowledgeable. From the from desk to Ms. Darlene. My husband and I thought was were not ready until today. The pre qualification stage was explained in perfect detail by Ms. Darlene. She gave us that reassurance we had been looking for that we didn't get from the other companies. I want to personally Darlene and her staff for there knowledge of the business and expertise.
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June 2021 by Tom-Luckie G
Darlene Reese and her team at Ambassador Mortgage are very excellent. Very good customer service. Their process was hassle free and within 15 days I was able to close on my mortgage. My family and I remain forever great full to Ambassador Mortgage. They are the best!
