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November 2023 by Aj Jones
Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff Bryan was friendly, helpful and very knowledgeable in his craft which made the process run smoothly - not pushy. And the store is just fun to browse for home decorating.
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November 2023 by Rob L.
We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table.Sales was no pressure, very helpful and great guidance.
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November 2023 by John Powell
The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress.Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means.Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper.I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars.DO YOUR HOMEWORK!!
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November 2023 by Jan Holmes
Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!
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November 2023 by Daisy Slan
I was warmly greeted by the manager when I walked into the door and placed with a salesperson. The salesperson listen to my needs and assisted to meet my need. I was pleased with the professional manner the salesperson handled the sale.It has been two days, I have not received a call relating to the delivery of the furniture I purchased. I am dissatisfied with the way delivery is being handled. This is the first time I did not know a delivery date before I left the store after a purchase.
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November 2023 by chelsea johnson
Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.
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October 2023 by Amy T.
3 months later. Still broken furniture. Damn. They could've just replaced it 3 months ago. I'm hiring an attorney. Biggest POS scam store in Baton Rouge. Go somewhere else!!
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September 2023 by Alanna Bernard
My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.
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September 2023 by Doris Bryant
Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses.Way to go Ashley Home store
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September 2023 by LaShawn James
Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.
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August 2023 by James L.
I have received a recall notice from Ashley Furniture that warned of a potential FIRE in the electrical system of a recliner I purchased. After 2 months and 7 phone calls, I have not received a single return call and just now when I tried to escalate with the recall answering service, they told me there was nothing the recall phone center could do as they had already escalated this 4 times! I then called Ashley's customer service and was told they don't deal with recall issues! So around and around we go with no help from any quarter. However, I am not a quitter so I will write this review in hopes someone else will think twice before buying furniture from someone who is in the business of not servicing their customers when there is a potentially life-threatening situation. I will also reach out to the local newspaper as the public loves the David vs. Goliath story. Lastly, if permitted, I will sue them in small claims court for a full refund. That probably is not permitted since they are not in the same city as I am but at least it gets their name associated with a lawsuit all in hopes the next person does not fall for these same games. Shame on you Ashley for treating your customers so poorly.
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July 2023 by Okesha Morris
Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!
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July 2023 by Joshua Davis
Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.
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July 2023 by Tonya Hill
Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.
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July 2023 by Simmons Williams Huber
Received excellent service during my visit. Marco Lemus was wonderful. Made the entire experience pleasant. I will say the young lady at business desk was not friendly at all and I made a purchase! She wasn’t friendly to Marco when he asked for assistance either. At least fake it in front of the customer