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January 2024 by Jordan Williams
The best customer service here very helpful with everything thanks to Trevon & Kendra
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January 2024 by Ladiia
Today, I visited the AutoZone on Burbank Drive. The employee named Dyneisha who worked there was the rudest. I was doing a return but I purchased the item from another location and soon as I walked through the door and she saw that the box was open she automatically was like "oh no "we're not going to do a refund because the box was open. I didn't use tha item, I just wanted to return it bc I didn't need it. As I was leaving out I had told the other employee who held the door open for me that she was really rude and he's going to say oh she just having a bad day. That's not my problem that she was having a bad day even if you are having a bad day you supposed to treat your customers with respect and make them feel like they're wanted. If her last day was today it wasn't my fault that y'all are treating her the way y'all are treating her. I overheard her discussing it with another customer but you just don't be rude to a customer when you're having a bad day.
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January 2024 by Christina Hernandez
Kendra was awesome. She came and changed out my old battery in my 2020 GMC Terrain SLT after being attempted to be removed by another sale associate and she did it in roughly 10mins. Kendra was a blessing to me and my family. She’s very knowledgeable and her hands are blessed. She is also very professional and kind. She deserves a pay increase for her efforts, hard work and diligence. Thank You Kendra, you did that girl in my heaviest New Orleans accent!-ChristinaA satisfied and happy customer
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January 2024 by Jim Williams
I came to this Autozone on Joor at night with a bad battery. Both the customer service rep and the manager were extremely kind to me. They tested my battery, I purchased a new one and they even installed it. I just purchased a battery from O’Reilly’s 7 months prior. The manager gave me my other battery for me to take it back possibly for a refund. Both employees customer service was impeccable. I would highly recommend this Autozone.
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January 2024 by Abigail Martinez
Absolutely amazing service given by Juan C give that man a raise for amazing customer service!
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November 2023 by T. W. Smith
God Bless the crew at that was there Sunday October 8th around the 4:00 hour! First of all they were very helpful in assisting me with obtaining a battery for my wife’s Acura. Then, apparently my truck tailgate wasn’t secured when I was bringing it home. Once I arrived at my house to discover that the tailgate was down and the battery was missing, I immediately returned to the store. I found the battery nearby after walking the area and brought it back to the them. I said I would buy another one if necessary because my wife needed the vehicle for work the next day. While acting nervously, I unintentionally rubbed my eye and must have got some battery pollution on it from the damaged battery. They immediately went into store protocol and assisted me with eye solution and rinse. After getting everything checked out, I returned to the store with a replacement battery at no additional cost! I almost went to anther retailer to get a slightly cheaper battery, but my longtime relationship with them wouldn’t allow me to. I would have never have received this level of service and customer care anywhere else. Much respect to my autozone fam ✊?
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October 2023 by Renoir Chapman
Great service!!
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September 2023 by c (blessed2013)
I would recommend zero ⭐️ due to experience. I came in with a return and to just buy a different part. They said they could help when it was time to do the transaction they could not. I was not listened to but also told the wrong information. Furthermore, told that my battery was no longer under warranty. I went to another location and my part is under warranty till the end of the year!! I can say the manager was trying to be helpful but she was pretty much trying to fix the associates mistake. Associate seemed to not have a care in the world and went back to texting. Accurate training and an increase in customer service skills are needed.
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September 2023 by Gary Smith
Good parts, excellent service, and fair prices.One Love ❤️
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August 2023 by MakePeaceb4 its2Late
I did have to wander around a while before having to ask for the location of a product, they didn't have the 60 amp fuse to go on the battery fuse box for a Dodge Dart, only 100 amps, and higher, and the most simple OBDI Machine are too expensive.
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August 2023 by Jasmin Johnson
Kendra is the manager and was the first person we encountered. I said good morning. Not only did she not say good morning, but she immediately called another associate to assist. It was rude, but Brandon and Jared made up for it. They were both helpful and professional. The sad part is that she's the leader of the team. Thankfully, they know how to treat customers, and our experience ended with satisfaction.
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August 2023 by James Hipps
The best auto parts store in the country
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December 2022 by One Brian Beauchamp
On Sunday Dec 18th at 3:15pm went in to get a part and was greeted very rude by staff had bad energy sitting down non chalant was straight terrible who hire young inexperienced unprofessional people will never stop back to that location specifically not on Sundays went on airline got friendly service
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December 2022 by S BROCK
Great customer service
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September 2022 by Ernie Knighten
Ever One Was Very Friendly & Helpful
