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February 2024 by Tamara Jones
Searching for a vehicle and came across the review responses from the owner I’m guessing . Y’all responses will make someone change there mind about buying from you your responses are highly insufficient and out of order it’s like you all are going word for word with your customers which I find that to be very unprofessional respect will take you a long way.Response : your the one that’s unprofessional lmao you got the business not me .. try again my facts are right you proving my review right you just what I say you are .. Do better
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October 2023 by Dakota
(Edited for a grammar mistake) I arrived at BRAutoPlex a week ago ago after searching CarGurus for a truck to trade for what was my 2010 Toyota Corolla S for what is now my 2006 Ford F-150 and was warmly greeted walking into the office building by Blair who I had the privilege of speaking with and doing business with. She helped me with enormous effort through out the entire process since arrival. She makes you feel like family the second you walk in the door. Any questions I had regarding the truck or the vehicle trade process were answered without any hesitation, I got no disrespect, beating around the bush or any pushy attitude to make me feel like they desperatly wanted to make the sale and send me off the car lot and be done with me like I had in at many of the All Star Automotive dealerships I've been to in the past. After the test drive we dived into the financial process which was quick and professionally done. The only process left once everything was worked out financially was swapping my insurance which was tedious due to them not answering the phone and time was moving fast past 6pm which is when BRAutoplex closes but Blair was patient with me during the process and helped me get through to them and patient as well with transferring my belongings from what was my Toyota Corolla S to my now current Ford F-150 which I have such an attachment to and it's remarkable how well the truck was maintained and the condition that it's in for an 2006.Thanks to there team I have my dream truck but even more remarkable is the professionalism that the team at BRAutoplex demonstrates and I'm happy contribute to friendly, honest and hard working business's like this one. It was a pleasure doing business with them and I'm looking forward too recommending them to family and friends!
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September 2023 by wade lucas
Shay was nice I thought they were pretty good they took care of the multiple fault codes but now that it’s leaking oil they told my so to take it to the dodge dealer and use the warranty we purchased. I thought i would shop here for my next vehicle but I don’t think I will now.I never said it was your fault that the we are having to try to get the warranty company to cover something on the car but now we’re being told they will not cover the repair! We’re working on trying to get details! My son has now been without a vehicle for nearly 2 weeks!
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September 2023 by Alayna stewart
One of the quickest and most pleasant car-buying experiences I had the pleasure of experiencing. I had looked at a few vehicles online before coming in, so I knew exactly what I wanted to test drive and look at coming on the lot. Shay was a great sales associate who delivered a fun, exciting, and comfortable buying experience.From beginning to end the buying process was very prompt, quick, and took only a little over an hour.Shay went above and helped me in every possible way when adding coverage to my newly purchased vehicle.I highly recommend giving Shay and Br Autoplex a check out when looking into a nice-conditioned higher-end vehicle.Thanks again so much!
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September 2023 by Ashley Hargrove
I bought a grand caravan but when I was driving home after purchasing it the transmission almost blew. There was no transmission fluid in it and thankfully I made to my parents house so my dad could add fluid. I called them the next day and brought it in and low and behold the car needed a whole new transmission. They offered to replace it at no charge. That was fine and all but I had to continue to drive the caravan with a bad transmission for a week until the new one was delivered and then I had to play phone tag with them for two or three days just trying to get a time frame on when I’d get the car back and eventually had to just have my husband call. They got my car on a Wednesday and told him it would be ready the following Monday but they would be closed so we actually wouldn’t be able to pick it up until Tuesday. Now it’s Tuesday and I’m waiting all morning for a phone call to let me know it’s ready and finally I call them and the manager said he doesn’t know if it’s ready or not and he’s waiting on the shop to call him and he doesn’t think it’s going to be ready today but I can pay $30 dollars a day for a loaner when I shouldn’t have been sold a car with transmission problems in the first place. Over all I’m very disappointed with this entire experience and the utter lack of communication on their end. If you want a reliable car and quick service don’t shop here. The only positive thing I have to say is the girls who work up front are very sweet and professional. And that’s why they have a two star review instead of one. They really need to work on communicating with customers and with the shops they work with.
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August 2023 by Andria Thomas
Great customer service, very friendly, and helpful staff. The owner noticed a little rattle with the back speakers and without hesitation he ordered a new set for my car. Shay is the absolute sweetest and nicest, just the best all around! If you're in the market for a vehicle I definitely recommend you check them out, you will not be disappointed. I am 100% satisfied and couldn't be happier. I love my new ride, thank you B.R. Autoplex!
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July 2023 by Melissa Johnson
We just recently bought a 2015 Fiat from here. Shay was wonderful and gracious. We got the car for a fair price, and the little things that were missing on the car, the owner ordered for us right on the spot. We had a problem with the window and they fixed it right up. If you are looking for a nice car for a fair price, try this place out!
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July 2023 by Carolyn Griffin
Awesome dealership!!! My Husband purchased a Beautiful, Stout, LUXURY HUMMER!!! VERY SMOOTH RIDING TRUCK! We both are extremely satisfied. The employees are very nice and helpful. The manager is very professional, and I must admit Shay was wonderful! She stayed in touch with us through the entire process, even the 4 hour drive to get there. Great customer service, I will purchase from B.R. Autoplex in the future.
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July 2023 by tamika mason
This was the best experience I ever had. Shay Diggs was great my whole experience took to day and my vehicle was ready for me. She made everything clear from start to finish. Then the vehicle was detailed inside out upon delivery. All I can say is amazing
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July 2023 by Sothon Men
I bought a vehicle from here and thought the car saleswoman named Blair provided an outstanding service. She was tentative and made the experience positive. Overall, she made the entire process organized, smooth, streamlined, and definitely an enjoyable purchase.
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June 2023 by Melissa Brewerton
If you're looking for a good vehicle for a great price this is the place to go. Everyone was so nice and helpful especially Shay. She has great energy, and I never felt pressured like you do at most places. So if anyone is looking for a used car and you're on a budget I would highly recommend BR Autoplex. We are so happy with our purchase!
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May 2023 by Treasure Jackson
Shay, Mallory, and Hamed were too kind and helpful, gave us the run through for everything, they helped me make a monthly plan for my warranty and explained everything throughly. I’d definitely come back and refer others.
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May 2023 by Angel Garfias
Shay was an amazing salesman, professional, bubbly and welcoming, walked us through everything, and made us feel comfortable when purchasing a vehicle, definitely come down and purchase from them they are amazing
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April 2023 by Mike Mitchell
The sales team and owner are Awesome! They went the extra mile to make my daughter's 18th birthday a special one with the perfect vehicle. I will definitely return for future purchases. Thank y'all!
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April 2023 by Victoria Pitts
Recently brought my first car from here, and honestly I can say I had the best experience. My girl Allie hooked me up and was beyond the sweetest! I would definitely recommend this place to anyone and i’m so obsessed with my car!
