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August 2023 by Kerri Decker
I hate to leave this negative review because of the history of this place in the community. However, it is not right how it is run.I purchased private swimming lessons for my daughter in early summer, set to begin on July 24th. We were not contacted in any way, either email or phone, for the entirety of the summer (but I figured this was just protocol). We showed up at the scheduled date and no one expected us. Literally, 3 lifeguards who hadn't graduated high school were the only ones "in charge" around the pool. Two of them ignored me and walked away without acknowledging my question but one was kind and told me she didn't know what to tell me, since the woman who normally held private lessons was gone for the week. I insisted we'd paid. She clearly didn't know who to ask or what to do, so she took charge herself and started giving "lessons" to my daughter. There were about 15 other children from the summer camp in the shallow end. It was not conducive at all to any lessons.By the time we got in, we were already 5 minutes into the scheduled time. A woman soon showed up with a Staff shirt. She seemed to know what to do! I thought this was the real teacher, that someone had called the replacement teacher, since we had been scheduled. However, she stayed with us for 5 minutes before beginning group lessons nearby. The "lesson" ended early because the young high school girl just left my daughter and I in the pool without saying anything. This incident reflects a severe lack of ability on the managements part. How can a paid and scheduled private swim lesson go by the wayside like this? Especially in this day and age, it's as simple as sharing a Google Sheet with your superior which contains all contact details of paid lessons.I spoke with the manager Ms. Pizzolato after, as we had clearly not been expected nor had we received the value I'd paid for with a true swimming teacher. She told me all scheduling was through the Head of Swimming (I forget the real title of the woman but let's go with that) and that she had no ability to look us up since she didn't have access to that schedule. I asked if she would be back the next day to continue with a real swim teacher and she told me no. She told me we should've been contacted after we'd booked, for confirmation and to receive info. Then, when it was known the woman would go on vacation, we should've been contacted to cancel. I asked her to find out if there would be a replacement teacher coming from a different branch and to give us a call or an email. She agreed and we left.Hours later with still no contact, I called the YMCA general number and they referred me to the general manager's office number, Mr. Josh Landry. I left a message about the problem. Then, I sent an email to the same manager I'd spoken to at that branch.I was told I would receive a refund, since no one would be coming to replace the swim teacher. This was July 24th. I have still not received a refund despite talking directly through email to both managers. I hope they follow up or at least they use the money to redo their changing rooms, which have not been renovated since I worked there 10 years ago.
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July 2023 by SONIA TEMPLET
The young lady at the front desk was very helpful in answering my questions. Disappointed they were not part of Silver Sneakers.
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June 2023 by Sheree B.
I like it much better since they finally bounced back from the 2016 flood. All equipment in the gym was not it!! I miss the indoor pool so much & so do my kids!! That was a definite perk to this facility! The locker rooms and bathroom in the front building could certainly use some updating! Otherwise, it's a nice family gym that we enjoy.
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May 2023 by Douglas Barbin
Nice, modern facilities. My son plays basketball here and they are running a great program.
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May 2023 by Cornell Thorn
First time ever visiting. Went for my daughter's volley ball game
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April 2023 by G. Bryant
Soccer ⚽️ (Sports)Summer Camps ?Swimming Lessons ?♀️Gym ?️♀️ ?? and much more! Everything we need in one place! We LOVE THE Y ?
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March 2023 by Clinton Summers
The new workout room is smaller but very nice. I am happy they were able to move it out of the gym. Still very disappointed that money is not available to fix the indoor pool.
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March 2023 by Patrick Brown
They have the worst customer service nobody that’s at the front knows anybody about their system and how it works not only do they tell you anything but they all have a different supervisor and they are never in they took my money with no problem but soon as I to started asking questions they send me through 6
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August 2022 by NIKKA MILES
I wouldn’t Recommend the ymca summer to a roach. Don’t send your kids here. Lack of communication is one of the strong points at this place. Don’t mention the kids watching the kids and half of the staff are HIGH! Don’t send your kids here! I will admit that some of the stuff is good but it’s the Camp director that lacks the the communication and they have to listen to him.
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June 2022 by Linda Wilson
Love this YMCA location! All of the group exercise instructors are so kind and will take time to explain things when needed. Amelia at front desk is always welcoming and kind to members. Also, the facility is always very clean.
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June 2022 by Kulthum Al-Haqq
this is not the usual YMCA that me and my partner goes to, but ours was closed for the weekend, it was a nice atmosphereupdate/6-5-22love this gym, it’s small, quaint with a family friendly atmosphere
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June 2022 by regina w.
I'm so disappointed to see.this location go down like it has. It used to be so well taken care of. The locker room near the pool is filthy. There were tampon wrappers on the floor in one shower and an old bar of soap in the other. When you go to the pool (they no longer have the indoor pool available) it smells like a sewer. I don't know if a pipe busted or what but it's bad.
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March 2022 by Terry Pennison
Love the Pennington ymca..love aquafit class during summer months and do light and low and cardio kickboxing. Great instructors and great friends I've made !!
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March 2022 by shari morman
Great place to workout and great place to meet nice people. All of the trainers and staff are super nice. I highly recommend.
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February 2022 by Jamie Tanner
Best members! Truly feels like family. Staff friendly, great classes and the new renovations are beautiful!
