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November 2023 by Eline
I wish there was an option to give zero star to the branch on Seigen. We have the worst experience ever while withdrawing our money. The tellers had bad attitude, we were discriminated and humiliated by them. One of the teller put a restriction on my husband account for no reason. Worst customer service ever, loud and unprofessional. These people should not be dealing with humans. We only hope no one ever have to deal with what we faced at that branch, unfortunately as long as these people are still working there, it will only get worst.If you don’t have a lawyer before you go to that branch you will be looking for one by the time you leave there. These things should not be acceptable and must be addressed.
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July 2023 by Antigone Davis
This was the worst experience I have ever had at a bank ever!!! Customer service was horrific. They all had nasty attitudes and make snarky remarks because I asked specific questions about what was going on.I went in for a cashiers check. Monies were transferred INTERNALLY between my checking and saving accounts and they ended up “calling back office”- to figure out where the money was coming from the make the check. They acted like they were confused on how to do their jobs. All they had to do was match the account numbers but instead they decided to humiliate me for 15 minutes with their rude tones and use phrases like “BECAUSE OF POLICY AND PROCEDURE”. I asked what the policy was and the teller kept getting louder and loading repeating POLICY AND PROCEDURE. She was the worst. The teller next to her was rude and the person giving the override was rude too. 0/10 do not recommend.
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June 2023 by Rodney Lemon
I've banked with Capital One since 2007. This is the worst branch ever. They wouldn't allow me to withdraw funds that were available. They also wouldn't provide paperwork telling me when funds would be okay for me to withdraw. I called corporate who informed me the Branch is wrong. Phone call ended with me wiring my funds out of that bank. I wouldn't go to this location if they were giving money away. Stay far from this place. You've been warned. Extremely rude.
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April 2023 by Adrian Godchaux
Horrible costumer service!! Now I see why all the branches are closing!!! Switching banks after years!! Had ENOUGH!
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April 2023 by Gretchen B.
Kenneth Wilson should not be a manager in the banking business. Do not recommend this location
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January 2023 by Kelcy New
Horrible. Lacking. Unknowledgeable Bankers. Never in my life have I been so frustrated by a bank or are employees by the sheer ignorance and lack of knowledge of their banking products and services. I brought my girlfriend to her bank which is Capital One on Siegen Lane. We walked in and I already spoke with my significant other about what we need to discuss and ask the bankers and so we can apply for that product. I kindly explain to a lady that we are interested in looking at a credit builder loan through the bank and the lady look confused and said she doesn't know what that is and she's never heard of this hold her that is actually from the Capital One website. She then proceeded to go to the back for about 5 minutes and then came with another manager and then we were back to the same thing... The senior manager also did not know anything about the product that we were trying to explain to her that's on the website of the bank that she worked for and me and my girlfriend are sitting there looking at what it's saying on the website and the employees of Capital One are telling us that they never heard of it and it doesn't exist so I was extremely frustrated and whoever then management team at Capitol One on Siegen Lane needs to actually hire people that are knowledgeable in banking and understand the products than just trying to hire cheap labor or to put a body into a position.... I realized Capital One was horrible when I was a kid but luckily due to my military service I have USAA!! WHOOP WHOOP!
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November 2022 by Sara Yoshica Cooper
Sometimes there is a wait and the ATMs are often in need of service. So you may need to go in.
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October 2022 by kaitlynnn
The worst bank ever. Employee are lazy, sit around doing nothing. Attitude.
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August 2022 by Cosett Philip
Went to this place thru drive through with my disabled daughter in the car. I needed cash off my credit card and explained to the teller that my child has brain damage and cannot walk! She responded well you don’t have a stroller to put her and and what’s wrong with her? This was by far very discriminating to me and my daughter. Very bad customer service!!!!!
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June 2022 by Angelita Campos
Stopped by 3:35 pm on Monday and the lobby wasn’t open. A sign or adjusting the hours would be nice!
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June 2022 by Gigistyles
Service and wait times are horrible some of there policies are ridiculous.
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May 2022 by Cosett Lee
Went to this place thru drive through with my disabled daughter in the car. I needed cash off my credit card and explained to the teller that my child has brain damage and cannot walk! She responded well you don’t have a stroller to put her and and what’s wrong with her? This was by far very discriminating to me and my daughter. Very bad customer service!!!!!
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May 2022 by Dominick Maone
Pretty weird experience. No deposit slips or withdrawal slips. An employee was standing by the line asking everyone what they needed. Told him what I needed, then asked me if I tried the app or an atm, even though what I was doing couldn’t be done on the app or at an atm. Woman at the window next to me wanted to open an account, they told her (politely) to get on her phone and do it. Probably the first time going to a bank in 2 or 3 years so maybe they are all like this.
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March 2022 by Renoda J
Very unprofessional and will never recommend to anyone. I never heard you can't open an open and u must do it on line. I will take my somewhere else and will be canceling my cards as well..
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January 2022 by TheJoe Fav
Just left the bank and they weren't too friendly for sure. I see why they have an overall 1.5 stars.
