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October 2024 by Corinne Ellington
I went to this bank to withdrawal money (very normal thing to do at a bank, right?). I withdrew a lot from their ATM, and I was happy to hear the bills drop down! Getting this cash was the final step to a long, long day. After I heard the bills drop down, I went to reach for them. To my humble surprise, the ATM was locked and I could not grab my money. I was staring at my money and it was staring right back at me. I went inside to get help from an employee, thinking "oh this is such an odd fluke!". The bank employee did not skip a beat in saying, "oh it has been doing that all day, we can't help you".
Now riddle me this: If I go to a bank to withdrawal money (again, this is the sole purpose of a bank), why does your ATM not work? Bigger and more complicated riddle: Why (again, as a bank) do you have a broken atm marked as open if it has been screwing people out of money ALL DAY?
If you care about your money, DO NOT GO HERE
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October 2024 by jason garcia
Best Chase in Baton Rouge
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October 2024 by Ben O’Connor
I received a call from the branch asking me to call them back without an explanation. I tried calling them back over ten times throughout the day, but no one answered. Why call me if you don't bother to answer your phone during business hours? This caused me to worry that something was wrong with my account.
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July 2023 by Kyle Washington
Great customer service representatives!
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March 2023 by Megan Breaux
I came to Chase to set up a joint checking with my fiancée. We’ve never used chase before but have always heard great reviews. Kerry was amazing and so so friendly!
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March 2023 by Abigail Wu
My worst experience in Chase Bank with cashier Jaslyn. I just need to withdraw cash totally $200, 10 of $20. Jaslyn let me repeated for three times and said $2000? I said no. She threw the pen and paper to me and said "write it down yourself!" No customer should be treated by Jaslyn's Awful disrespect attitude. After I changed my name, she also complained my signature is different. How come Chase has the cashier doesn't know how to count and has no logical sense?
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March 2023 by Vickie Becker
They are absolutely wonderful with their personal business transactions between customers.
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December 2022 by Yangnan Emmett
My worst experience in Chase Bank with cashier Jaslyn. I just need to withdraw cash totally $200, 10 of $20. Jaslyn let me repeated for three times and said $2000? I said no. She threw the pen and paper to me and said "write it down yourself!" No customer should be treated by Jaslyn's Awful disrespect attitude. After I changed my name, she also complained my signature is different. How come Chase has the cashier doesn't know how to count and has no logical sense?
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July 2022 by Leigh Jones
Worst branch in Baton Rouge, be careful with the mortgage team and the business account managers.
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June 2022 by Megan Denicola
I came to Chase to set up a joint checking with my fiancée. We’ve never used chase before but have always heard great reviews. Kerry was amazing and so so friendly!
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April 2022 by Annamalai Meyyappan
We met Kim Green. Thank you ! She is very knowledgeable and have lot of patience to help us.Definitely will recommend this branch for my friends.
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March 2022 by Angelia M. Foster
Ms. Connie and staff were great
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March 2022 by M C
Worst Chase Banking experience of my almost 20 yrs as a customer with Chase. The manager of the “vestibule” was extremely rude and came within 6ft of me to tell me about a mask. I was using the ATM and no one was around. They should really teach their employees to follow the science and stop the spread.
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December 2021 by Angelia Foster
Ms. Connie and staff were great
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September 2021 by Matthew Newman
As a business owner who has been a customer since Chase bought City National Bank in the 90’s….. it is finally past time to leave.Routinely when making large business deposits, Chase will refuse to deposit checks of “other Chase customers” if those customers do not have the funds.Chase rejects the deposit and creates a bigger problem for my accounting. They do not issue an NSF to the customer that fraudulently issued the check to our company. This is just not acceptable.
