Cox Store in Baton Rouge offers a wide range of services to keep customers connected and up to date with the latest technology. The store features ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the newest mobile devices, all in one convenient location. Customers appreciate the helpful and friendly staff, with many highlighting outstanding customer service. One reviewer praised a solution specialist for her warm greeting, extensive product knowledge, and ability to find great deals, making the shopping experience memorable. The store provides quick and easy equipment returns, often completing the process in just a few minutes. While some customers mention a fee for paying bills online and occasional connection interruptions, they generally find the service reliable and suitable for work-from-home needs. Many also note the availability of affordable phones and excellent assistance from staff, especially for mobile plans and device upgrades. The store is clean, well-organized, and offers a full-service experience, with staff ready to help from the moment customers walk in until their visit ends. Overall, Cox Store in Baton Rouge is a friendly, efficient place that provides speed, reliability, and personalized support to help customers stay connected at home and on the go.
Thank you Dustin Callegan for all of your help today, with equipment returns, as well as picking up new equipment. You were very helpful, and eager to make my experience a positive one. I appreciate you taking the time and explaining things to me. Well done!
April 2025
Returning equipment fast and easy. Representative Elise was superb!
February 2025
The return process was exceptionally quick. I was able to return Internet equipment at the front door. I brought the Internet box to the store so they were able to scan the equipment, cancel my account, and have me out the door in approximately 5 mins.
