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February 2024 by Felipe Sulbaran
Excellent merchandise and prices. Mr. Avery did an amazing job helping us today, this type of services make the difference.
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October 2023 by Spoopy Ghost
I get my shoes here. Employees are usually just hanging around and not working. Never been asked if I needed assistance. Not sure why I keep going now that I think about it.
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July 2023 by Pablo C
Great price and has great reward points! Get extra 50 points if u drop off shoes.
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May 2023 by Joycetta Butler
Nice selection but prices too high.
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February 2023 by yani please
I was extremely disappointed shopping here for Dr. Martens. I came here to buy a pair before I left to go to a concert in Houston. I picked up a size 7w. There was only one shoe in the box and the associate had to get the other shoe from the back. I didn’t notice that they gave me a size 7 and a size 5, two completely different sizes until it was time for me to get dressed for htx. How could this mistake even happen? When I went to return the shoes there was no apology or remorse. Literally not even standard customer service. Not a simple, “sorry about that” or “have a good day”. I have gotten better service at Mcdonald’s drive thru. Moral of the story check your shoes as if you would check your bag at a fast food restaurant.
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January 2023 by Heather O'Connell
The service at this store is appalling. Some is related to the specific people, but some is related to store policies. First, why is my birthday reward considered a coupon, which cannot be applied to a different order if you do a return or exchange for a different shoe? Second, the pair of shoes I purchased initially rang up for 54 dollars. The cashier ended up INCREASING the price to 95 dollars. I have never heard of this happening. The clearance color suggested it was only 20 percent off, but it was apparently entered into the system differently. They assumed the error was the system instead of considering that the error could have been the color of the sticker. Regardless, when there is an error in favor of the customer, there is no change - that's the new price. And they wasted my time working to charge me more! Overall, the experience taught me that employees at DSW are unwilling to help. You have to force them do anything extra. Again, I expect this has as much to do with company policies/management as the individuals involved. Disgraceful experience. This is why I avoid going into the store...
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September 2022 by Chutian Wu
Has very good deal and selection of shoes.
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April 2022 by Karen Calamia
Went to purchase a pair of shoes advertised at 59.99 .The size I wanted only had one shoe in the box . The other was on display the employee got by the advertised price . When checking out they were more expensive. I told the cashier that was wrong price . Well they ended up being in the wrong place w/all the other sizes in boxes underneath! I should have gotten them for the advertised price .
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February 2022 by Jasmin Johnson
My visit was very underwhelming. I spent a lot of time looking for shoes while two associates stood next to each other talking. I didn't get the name of the associate from New Jersey, but she was helpful. The other two associates rolled their eyes as she helped me. I was disappointed by the fact that one of the two inattentive associates was the manager. I'll shop on Jessica Simpson's website in the future.
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January 2022 by Dawn Davis
STAY CLEAR!!!! WORST experience online shopping and customer service ever! You’d be better ordering from China or the UK than DSW!!! Ordered shoes way in advance for a wedding. Just looked tracking and won’t be here until day of wedding which is out of town! Tracking dates changed 3 times!!!! Couldn’t get tracking number from them customer service were EXTREMELYrude! Male said they would email me the tracking info. It hadn’t left “Warehouse “, how ironic! Never AGAIN!!!
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January 2022 by Faith Rasmussen
Didn't have what I went for but I believe I found something that will work. Very helpful staff.
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January 2022 by Beverly Ferguson
I just need DSW to carry larger sizes. Otherwise, there is a large variety to choose from.
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December 2021 by Rebecca Netterville
Great selection of shoe for both men and women.
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November 2021 by Honest Reviews
If two employees are standing at the door talking to one another, it would be nice to be greeted by at least one of them. I walked in for ten seconds and departed. Neither asked me if I needed help (I DID). They didn’t acknowledge me. No eye contact. I didn’t feel valued so I left. I was there between 1pm - 3pm. It wasn’t busy.
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September 2021 by Taylor Baudry
Store hours online say open til 8. Went over at 6 to pick up some shoes and there’s a paper sign on the door saying closed at 5. It was a waste of time driving over. And with these hours, I’ll have to find another store for shoes. I don’t get off work until 5, sometimes later. Unfortunate, since they usually have a decent selection, but what can you do?
